Called and left a VM for a quote. Promptly replied to my message. Super professional while we were…read moretalking. Very reasonable rates and 4 hour service windows same day is impressive. We decided not to use their service because the owner, I think, made the recommendation that it might not be worth it to fix the printer. So we're going the route to purchase a new one. I appreciate their honesty and how they're not money greedy. Anyone else would have just said I'll come and charge you even though I know it isn't repairable. These guys are honest and I would use them again if we ever needed a printer repair.

Dave is a super nice guy. He is very knowledgeable and competent…read more Dave diagnosed and repaired my Brother printer quickly and efficiently. My only regret is, that I did not find him sooner. Thank you Dave!

From Albert to the First Lady I meet they are Amazing honest and they know they stuff when it comes…read moreto repairing phones , laptops!!! 5 Great Service

I have brought two phones in over the last 4 years--one for repair after it quit working after…read morewater damage and the other one for new battery. Both times they fixed the problems quickly. We are still using the same phones today, a couple years later.

Ok I don't reviews for service techs a lot... but Printer Assist was so good I want to praise them…read morefor their excellence today. Did my research n called every printer repair service in the Bay. Only they called me back right away and set up an appt right away. (Everyone else got back or sent the quote days later.) My tech was so kind, professional, fast n happened to have the part I needed. The service diagnosis, repair and install were fair and exactly what they quoted. Felt so trustworthy. Do ur research first and compare if a tech visit and parts are worth fixing vs a new machine. I was a little stressed about that but it was totally worth keeping my solid old machine in good shape. Highest recommendation for Printer Assist. They earned this review. Thanks guys!

Good service, good people, good timing, good management. I…read morewould recommend this company foe anyone who needs printer repair service.

Georges advice is spot on when it comes to my Laser Printer. His customer service goes way beyond…read moremost businesses and his visits are always enjoyable. I repair computers and always recommend him to clients needing help with any Laser Printer.

This company provides fast, professional and friendly customer service! We will always turn to…read moreGeorge at GSM Lazerworks for all of our printer needs!

Months ago I contacted Cartridge World of Walnut Creek first of all regarding my old, failing HP…read moreprinter. The quick reply laid out the reality of it probably being mechanical and not cost-effective to fix with an estimate on the repair bill. I agreed. Then the rep gave me some ideas on a new printer in my price range. The models suggested ultimately weren't my final cup-of-tea, but I have to say that the detailed opinions on my old dead printer and lengthier replies to my other inquiries were very good customer service. They could have just as easily been rude and left blunt, disregarding replies. My recommendation is that you give them an honest shot at earning your business!

I called to see if they could help me with my HP 6500 All-in-One, which had stopped printing in…read moreblack. I had already tried finding answers on Google, and manually cleaned the printheads, but that didn't fix the problem. So, I started calling around to see how could repair it. Cartridge World was the only place I called that was truly helpful. They saved me a lot of time, and potential waste of money, by being honest with me. They told me that the printheads were shot, and that HP didn't make a replacement. The only option was to try a refurbished one and those don't work the majority of the time. They said my printer was only designed to last approx. 4yrs, and it had lasted much longer than that! I also asked for their feedback on a couple of printers I was considering as a replacement. They were super helpful there as well. Very refreshing to get someone who is honest, forthcoming and helpful, even when it seemed like they might have been in a hurry. I recommend them!

The LaserJet printer in our office was printing a blue line down each page we copied that went thru…read morethe auto feeder. I called the Printer Doctor and left a message hoping to get a quote and a date for service. The Printer Doctor called me in less two hours and walked me thru how to fix the issue. I will definitely use his service in the future!!

Tom is a printer whisperer. I was having paper jams consistently and needed to print a lot!!…read more Called Tom and he was at my home in one hour. Fixed the issue and checked the printer for other issues while he was here. Cannot recommend him enough

This is a long overdue review... IF you have any copy machine problems (that's what I had) call…read morethese fine folks... Adrián was phenomenal & only replaced the parts that needed replacing... He was able to diagnose the problem, warned me of the risks, found the parts for me and fixed my problem 100%, making my beloved copy machine printer function as new... 6 Months later, I remain totally convinced, thanks!...

This is long overdue! Adrian has been helping me out with for years now. I have a small business…read moreand operate a few printers in our office including a plotter, him and his team go above and beyond to resolve our issues whether it is replacing a part or a simple maintenance call, T&S is the best all around!

After finally admitting defeat in what felt like a never-ending battle with my 2 Brother printers,…read moreI called a few numbers to see if there was a chance I could get them serviced, rather than just buying new ones at $600 a piece. OMS was the perfect fit. Cheryl answered the phone and after confirming they could service my specific models, she said they could send a technician to my home and told me the hourly rate and also that they didn't have a 2-hr service minimum or anything like that (which other places I called did have). I'm a mobile notary so even though these printers are for my business, it's not like I have an office with enough printer problems for two hours of work. I do print around 1,000 pages/day, so they're definitely work horses and I need them running at their best or I can't get work. After the short call, I had an appointment scheduled, and a couple days later, right at 10 a.m. (for an appt window between 10 & noon), I received a call from their technician and Co-owner, David, who was already on his way). I really appreciated his timeliness and communication and all the work he put in to diagnose/repair one printer, and laying the other to rest. David was friendly and worked diligently for the entire hour-plus time that he was here. he also went over a few different printer options for when I'm ready to purchase a new one and let me know what they sell and service through their company, so I look forward to working with them again in the future!

David is hands down the best copy guy I have ever worked with! Very honest and helpful! You won't…read morebe disappointed!