The selection is very good, prices comparable to other places. The service is outstanding. They…read morehave helped when I had questions about what products to use and how to solve various problems.

Jordan answered all of my questions by phone and was even kind enough to set aside what I needed…read morefor my girlfriend to pick up! They're always nice here and prices are fair.

We are so lucky to have Garden Hardware and Supply right around the corner. So helpful and…read morefriendly. These brick and mortar stores are gems in each and every neighborhood and should always be visited before ordering something online that will take 3-4 days to arrive and 9 times out of 10 have to be returned.

Best hardware store and people ever. This is my goto place for everything. I stop here first before…read moretrying any other venue. I always say to the wonderful, friendly, helpful, engaging owner: "You have everything." And he always responds: "Almost." His assistant is wonderful, resourceful, pleasant, responsive. Truly great place and experience. Everyone seems happy when they're there and when they're leaving cause they got what they came for and at a decent price.

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

Amazing service. Will definitely return. Manny helped me make decisions about the size and finish…read moreof my cabinet fixtures. He was able to get fixture samples for me that were new and not on display yet.

This store has a great selection of hardware. We needed hinges, door levers and closet handles…read more In addition to the selection, customer service is very important to me, and that's what you get at Elegance. We had to deal with an exchange since the company we ordered from sent the wrong finish and Ali expediently took care of the issue. Andrew is extremely patient and knowledgeable and we appreciated his tutelage on our decisions.

Had to get copies of my apt keys made, which are hard to copy (could never get it done at Home…read moreDepot with their automated machine). They were able to make the copy right away for $10 per key. Little pricey, but cheaper than a locksmith if I got locked out. Guy was pretty nice as well.

Went to get duplicate keys made for my apartment. Was in and out in 20 mins. Everything I could ask…read morefor from a hardware store.

Wonderful store. Organized…read more Lots of hard to find items!! Great source of knowledge and understanding of clients and easy to return policy.

I am writing this review, so this doesn't happen to anyone else!…read more Please NOTE that their Benjamin Moore paints DO NOT MATCH the color chips. Instead, they are 1-2 tones lighter/off-tone (I am a fashion designer, so I know about my colors). It is so ridiculous that this is known to them, that their Sales Associates are instructed to tell the customers that this is the case!! They shouldn't sell that paint! But BEFORE I understood this, when after buying the darkest Grey color they had (2129-20), and getting home to find out it looked much lighter than the color chip, I decided to try again and went back to buy BLACK instead. My 2nd sales guy simply said to me "Why don't you just buy the Black from the shelf?" (He also said they were the same price...). So I said, thinking he was just trying to make it easier on himself since it was end of day, "No, I just want you to mix my designer Black paint (2132-10)". He never explained that the paint colors wouldn't match... I went home to find out their BLACK paint looks Dk NAVY!!! To make things worse, after wasting $50 for the 2 cans of paint and a frustrated weekend trying to paint my little bookcase, I went back to their store to explain what had happened. I didn't even expect a refund, just a simple aknowledgement. BUT I guess, at Scheman's hardware store, the customer is never right. The manager didn't even want to hear my version of the story. Instead, he believed (wrongly) what his sales associate said... (He of course said he told me that the paint colors were not going to match the color chips). This happened 2 wks ago, and I still have that icky feeling of having been really wronged... Again, writing this review just hoping this doesn't happen to anyone else! Silvia P.

Thanks Brithers Hardware! I was in a pinch and you carried exactly what I needed. You have all…read morethe essentials to keep someone working.

Jimmy went out of his way to help me solve my problem! In a city where customer service is all but…read moredead, it's nice to know that there's a place that still seeks to treat the customer like more than a dollar sign. I'll be spending my money here from now on. Even if it means braving midtown.

Brought 12 by 36 stained plywood planks to have cut down to 9 3/4" by 36. Talked with the guy at…read morelength and he said they could do it, but the guy who was skilled with the saw wasn't in, and he really wanted to make sure they were done well. I arranged to leave the shelves and pick them up on Sunday evening. Come Sunday, I call and ask if they are ready, and say I'll be in about 5:30. When I get there, the guy who I dealt with (who usually works the counter) isn't in, but another employee brings me the shelves. They're a complete hack job - fully crooked, wood splintered off in pieces, and not to specifications - off by 1/4", some places too much and some too little. It looked like it was done with a poor handsaw - I mean it would have been laughable if I hadn't paid $180 for them. I measured them in store and showed the guy and voiced my concerns. Since the guy I made arrangements with was gone, I left my phone number and asked them to call me. He calls the next day, and when I explain him the condition of the shelves, he instantly turns belligerent and accusatory, saying I was trying to get out of paying for the shelves because I knew he hadn't gotten money for the job beforehand. I've been to this hardware store 5+ times over the last 8 months to have keys made and for various supplies. The guys who work there were always gracious and helpful. Unfortunately, that is no longer the case. Don't advertise services you CANT fulfill and then accuse your customer of being cheap when you just ruined $180 worth of shelving.

Thank goodness there is a hardware store in my new hood - and not just an all-purpose store. I…read moreneeded a level to put together a closet set. I walked over after not finding one at the Paragon (shocking - I know!), told the super friendly owner I needed a level, he showed me the two sizes, I picked the smaller, he rang me up, smiled and told me to enjoy the lovely day, and that's it. Easy, friendly, and reasonably priced. The place is small, but fear not, it has the necessaries!