I recently purchased a model year 2014 vehicle "As Is" from this dealership for my young adult…read moredaughter in preparation for college. The Sales Manager, Mark Blumenthal, initially was very friendly and displayed great customer service. However, he made major errors on my credit application and Retail Installment Contract that had to be corrected later at my expense. The vehicle that I purchased had several mechanical (ie. The headlights of the vehicle were pointed directly at the ground to the point that the area directly in front of the vehicle was completely dark) and cosmetic issues that should have been discovered and corrected during the Virginia State Vehicle Inspection process in November 2024. I immediately informed Mark about the issues (except the headlights that I didn't discover until later). Mark seemed annoyed when I pointed the issues out to him. Mark stated that he would send the vehicle to his mechanic located "up the street" who would only address what Mark considered the "major issues" with the vehicle. Mark sent the vehicle to his mechanic a week later to fix the issues. However, Mark and the mechanic only addressed what they considered the "major" mechanical issues. After the vehicle was returned to me, some of the issues (like the check engine light and Airbag Sensor lights) returned. The vehicle was also not detailed initially. Mark did offer to have the vehicle detailed at a later date. I declined to have the vehicle detailed (due to time constraints) and will have it done at my own expense. Mark also seemed irritated and annoyed by the fact the I was so meticulous about this vehicle purchase. He maintained this demeanor even after I explained to him that I needed to be so meticulous because my teenaged, young adult, daughter needed a safe and reliable vehicle to operate. I decided to stop complaining to Mark, and accept the issues "As Is" as agreed upon in the Retail Installment Contract. I will have the issues corrected at my own expense so my daughter can have a safe and reliable vehicle to operate. I do not intend to purchase any more vehicles from Central 1 Auto Brokers.

Back last month we bought a suburban from Mark at central 1. It's a great car that needed some…read morework, so we went through the process of buying it. Not everything that Mark's "team" was supposed to do has been completed. Mark was very friendly in the beginning but in all honesty a bit shady because he wasn't transparent with us. He was adamant on telling us he's "philly", so we all know how they get when they called out on the lack of transparency. Now it's a few days before our temporary plates expire and Mark was responsible for submitting that paperwork to the DMV which he both FAILED to do and LIED to my husband about doing. We are now being charged an additional $399 that was included in our loan to Mark. Mark, I hope you read this and you do what's right. If not, that's between you and the Lord, and He doesn't play when His children are messed with.

I had a great experience here. Car runs well, super fair price. Staff isn't pushy and very up…read morefront. I'll be back.

Do not buy from this business! They sold my nephew a faulty car! He had the vehicle for 12 days and…read moreit broke down on him, the repair shop said the engine is faulty and never should have been sold. The dealership told my nephews mom that the check engine light wasn't on when they sold it and there was nothing they will do for them. They are crooks and care nothing about people or customer service!! Taking advantage of people during the holidays!!

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

Really nice and understanding! And they are willing to be flexible with you giving you many…read moredifferent options until you find the best choice for you.

Literally the best deal ship I've gone to in VA, I was scouting around to find the perfect car…read morewithin my budget and Tim was able to help me.

Johan was recommended to me by a very nice lady who knew I was in a tough car situation. He…read morelistened to me, I told him what I wanted my payment to be and the type of car. I got exactly what I asked for. Very personable and the exact kind of car sales man I was looking for. I'm probably the last person anyone would ask for car advice from but I wouldn't recommend anyone else. Thank you again!

My son needed a car, but he did not have very good credit. The salesman was very patient and kind…read moreand really worked hard to get my son in the car he wanted. I highly recommend Neptune Auto Sales! You will not be disappointed!!!!