I brought my son in because he was complaining that his ear hurt and his pediatrician's office was…read moreclosed for the day. They took a look at his ears and proscribed an antibiotic for me to pick up at CVS. Then I got the bill!!! $415.00 to look in his ears. I tried disputing the bill and they won't budge. Once word gets out about their billing they will be out of business soon enough.

I was seen at Saint Mary's Urgent Care Center for an upper respiratory infection back in December…read more The urgent care clinic in Cheshire was only a few months old and looked very clean and inviting from the outside. Upon enter the clinic, I was greeted by very friendly front desk staff and was thrilled to noticed that the waiting room was empty! The staff took me right back and got me started. I thought to myself 'Wow, this is great! A new, clean clinic with friendly, inviting staff, AND no wait!'. That was basically where everything positive ended. Once in the waiting room, I went through the typical vitals and then waited for the doctor. The doctor wasn't one, but rather a PA-C named Sara Marie Miceli. Very cold beside manner. I explained my symptoms, to which she seemed rather uninterested, and when I say that all she did was listen to me breathe and look down my throat, I'm not exaggerating. She then looked at me and said "I'll be right back", and never returned. The nurse who took my vitals returned to the room and began handing me paperwork and a prescription for cough medicine. I finally asked, "what's wrong with me?" since I had not been told, and wasn't sure what all the paperwork she was handing me was for. Her reply was, "Oh, you have an upper respiratory infection". This prompted me to ask questions such as, "Do I need antibiotics?", "Should I go to work?", "Am I contagious?", ya know, all things I would have asked the PA-C had she actually returned to go over my prognosis. The total duration of my visit from check-in to check-out was 20 minutes. Now, the cherry on top of this whole saga is the fact that I, a working, middle-class woman, used her insurance to pay for the visit. In visits to other urgent care clinics in the past, $75 was a typical bill. I received a bill from Saint Mary's Hospital Urgent Care Center for $397. Why, you ask? Oh, because they use the same code for Emergency Room visits as well as urgent care visits. These facilities are clearly not the same, nor do they provide the same care. I then called the clinic to find out what a visit would cost for someone without insurance. I was told $100, assuming that I wouldn't need any testing. I have tried to straiten this out with Saint Mary's billing department to no avail. I have offered to pay the $100 for the visit, as I cannot wrap my head around or justify $397 for a 20 minute urgent care visit for a URI. They will not accept this offer. IF, for some strange reason, you still should feel the need to utilize Saint Mary's Urgent Care Center, DO NOT tell them that you have insurance! Is it possible to give 0 stars? That's what I would give Saint Mary's Urgent Care Center.

Waited an hour for an appointment due to lack of registration in their system, apparently missed on…read moretheir end. Waited another hour for results of a test that was only supposed to take 20 minutes. Overall, extremely poor service and a dismissive attitude from the staff. Do not recommend, go elsewhere.

also, ONLY tested for Covid & strep. No testing for FLU or RSV with a very bad respiratory…read moreinfection. Still dont have scripts FROM friday morning. barely got by with all OTC.

I have been there twice once last year and as recent as last week. Both times staff was very…read moreefficient and friendly. Clinical staff the best.

While I needed medical attention but, afraid of the ER. During these times, Found this Medical…read moreOffice who are Extremely Professional while I was at my Worst. They tested treated and Give Me Peace of Mind. Multiple questions came out of my mouth and they were able to answer them. Can we say wow wow we I did great care great kindness.

I had to bring my daughter in today because unfortunately she wasn't feeling well…read more I believe she was maybe a medical assistant- (not sure of the title but she took all the vitals) and she was absolutely amazing. I can't say enough good about the experience. She was friendly, and great with my daughter who doesn't really enjoy going to the doctors. I wish I got her name so she could get the recognition that she deserves

I decided to leave 3 stars because the staff were very kind. But, honestly, I feel as though these…read moreUrgent Care Centers are a mere money grab. I went in for ear wax removal (both ears). They were able to get about half of the ear wax out using the spray bottle method? Then they kind of gave up because they said the wax was impacted and I was told to just throw cap fulls of hydrogen peroxide in my ears. I left and immediately made an appointment with an Ear Nose and Throat Specialist. They were able to see me the next day and completely cleared both of my ears of ALL the wax, using a suction tool. I will never again go to any urgent care center. I now have to pay TWICE for the same service. I am just going directly to Dr's offices or the ER from now on.

This is not the first time I've been here when feeling sick. Today I had a sore ear and couldn't…read moreget my right hearing aid inserted because of swelling. I made a 9:42 appointment and arrived about a half hour early. I was seen within 15 minutes of arriving, well before the scheduled time. The attending NP identified the problem immediately- an outer ear infection. She called in a prescription for antibiotic ear drops and answered all my questions. I was on my way to the drugstore in just a few minutes; I am happy with the quick diagnosis and solution. Even though this location is not the closest to me I will continue to come here when needed. Everyone on the staff was friendly and cheerful- when you are not feeling well that helps also.

I've had to go here a few times and take my kid once. I've never seen of the complaints that are…read moregoing these reviews. Service has been good, waits minimal, not really sure what all the fuss is about. Definitely better than other spots I've gone to

I took my wife to this urgent care today as walk-ins. We were checked in by the receptionist and…read morein a short while we were taken to an examining room, where my wife was examined thoroughly by a medical person (Chrissy?) who did a great job and was very professional. She did send us to the North Haven office to get an X-ray and she notified them that we were on our way so we didn't have to wait. Once the X-ray was complete, Chrissy called us at home to report on the X-ray results. The staff at Meriden was completely professional and friendly and we would not hesitate to return in the future.

The care was fine and I was in and out quickly, but I will not return. The front desk rep was…read moreabrasive and rude. It was one of the worst service interactions I have had. I strongly suggest you go to one of the other 3 or 4 locations in Meriden instead to avoid it for yourself. Also just FYI, as she kept repeating to me, Go health is NOT part of Hartford Healthcare, they are just an affiliate

I was seen today in this urgent care office. I nearly coughed up a lung. I never had any issues…read moreuntil today. I saw a Dr Adams who prescribed medication that I've had before and didn't work and he actually refused to switch it. I asked for a non drowsy cough medicine that would help me. But he refused. Now causing me to go see another doctor and spend more money. I will never allow him to treat me again.

Their rapid flu test actually costs $400. So don't agree to that test unless you really want to…read moreknow if you have the flu.

This was my first visit I walked in and was greeted and signed in promptly . Put in a room and and…read morehad vitals and reviewed meds and then the dr came in shortly after that . Immediately diagnosed my ear infection researched my allergies and chose the antibiotics best suited for my condition .. The staff was all very friendly and they called to check on me texted me as well . Love this experience as opposed to my regular phycsian that I'm looking to change. Thank you Chris Milbrandt

Awkwardly angry front desk person, arrived on time for schedules appt and after registration they…read morewere 1 hr behind already so decided we would cancel and find a different clinic and front desk complained about the work she did registering us on our way out

I visited this location and am incredibly unimpressed! The staff was very friendly and attentive…read more The facility definitely needs some attention in terms of cleanliness. Also, parking was very limited.

For the most part the staff there are friendly. And that's where the good ends…read more The on staff nurses had a real problem drawing blood and after several times trying (and mangling my arm and hands) they finally sent me to the phlebotomist on Chase. She was able to take my blood in minutes. If you need blood work, do it at Chase location and don't even bother with the Frost Road office. I did my Annual Physical and when my Lab results came back they FORCED me to do a virtual visit to go over the results. Not a phone call, an actual Telehealth visit. This means I HAD to make a co-pay, just to get results of labs for an annual physical! Then they made me wait over 30 minutes for the virtual visit! When going over my labs, the doctor repeatedly suggested medication for slightly elevated cholesterol levels (borderline high) even when I repeatedly said I wouldn't take medication unless absolutely necessary. And to provide me with other options (watch-and-wait approach) with the chance to check back in 3-6 months. She checked if my insurance covered the medication, even when I said no. Ran numbers to check if I would be eligible (based on age etc). I again said no. I felt I truly had to advocate for myself and it became confrontational because she would not listen. It seemed like she was getting some sort of kick back or bonus for prescribing medication because that's all she seemed to want to do. I already made HUGE lifestyle changes in the past year resulting in almost EVERY other number changing for the positive significantly. From 35lb weight loss, to reversing pre-diabetes, to 108 point drop in triglycerides and a 15 point increase in HDL!!! All through diet and exercise! Still the doctor seemed hellbent on prescribing medication I didn't necessarily need even when I asked if there were more natural ways to do the same thing (There are several). She had zero interest in providing nutrition / diet that could lower the LDL levels. She did joke about cutting carbs, but she kept returning to medication. It truly became frustrating. She also wanted me to do tests that made no sense and were quite expensive given the numbers she provided when compared to a year ago. Again this felt like money grabbing and finally I said enough is enough and left the practice in search for a lifestyle doctor who won't be so quick with the prescription pad and listen to my concerns. All in all I truly felt like she was interested in money, prescribing medications, and NOT actual sustainable natural health of her patients.