Contacted them as I wanted an Overhead Door brand door installed…read more Installation was terrible, hinges were installed crooked on the door, they had to come out again to fix, and they still are not r 100%. Door came with steel wheels instead of nylon, they told me I had not specified nylon wheels - who uses noisy steel wheels when nylon ones are inexpensive ???

ZERO-STAR REVIEW -- READ BEFORE YOU HIRE THIS COMPANY…read more If I could give this company ZERO STARS, I would. This was one of the most disorganized, frustrating, and unprofessional experiences I've ever had with any home-service company. 1. Hidden charges from the very beginning When they came out to do the initial measurement, they charged a $66 "trip fee." The problem? They never told me there was an "industry-standard trip fee." (which by the way, no other company charged me the "industry-standard trip fee" for quotes during the initial process). The charge simply appeared on my credit card. I had to call them to figure out why I had been charged. This was the first red flag. I should have run the other way as fast as I could. 2. They took my payment information -- but never actually ordered my doors. When I called to schedule installation of my double garage door, they took my payment info and told me: - My install was "scheduled" - Lead time was 5-7 weeks After that... radio silence. No updates. No emails. No status calls. Nothing. When I finally called to check on the order, I found out the truth: - They had never placed my order at all - had my payment info but didn't charge me. - They had never scheduled anything. - I was now five weeks behind because of their internal disorganization. 3. Poor workmanship + items not completed as promised Several things they said would be included in the install were not done. The exterior trim, which had been properly caulked before they removed it, was reinstalled without caulk. I was told, "We don't caulk that trim," even though it had clearly been caulked originally. They eventually returned to fix it after I insisted, but it should never have been an issue in the first place. 4. A ridiculous payment run-around -- weeks of wasted time Here's where things became even more absurd: At the end of the job, they again took my payment information, but they never processed the charge. Instead of simply billing the card -- the card they already had on file -- a member of their sales team began calling me repeatedly, asking why I hadn't paid the balance. When I finally connected with him, he told me I needed to call the office to make the payment. So even though they already had my card, I still had to chase them down to give them the remaining 40%. It was a complete waste of time and showed just how chaotic their internal system is. And after all this - they took my payment information AGAIN and NEVER charge me the 40% balance when the job was completed. 5. The worst part: an enormous unauthorized charge MONTHS after completion Fast-forward more than two months after the work was completed. Out of nowhere, I woke up to an astronomical, unauthorized charge on my credit card -- for MORE than the entire original quote, even though I already paid the 60% deposit down was back in September 2025. - No invoice. - No explanation. - No communication. - Just "WHAM" a massive charge with zero warning. At this point, it felt less like disorganization and more like financial recklessness. BOTTOM LINE This company: - Fails to communicate - Fails to place customer orders - Delivers inconsistent workmanship - Mishandles payment information - Issues massive, unauthorized charges months after completion If you choose to hire them, be prepared to: - micromanage every step - call repeatedly just to get basic answers - double-check every promise - monitor your credit card like a hawk I would NEVER recommend this company to anyone. This was a stressful, unnecessary, and completely avoidable mess from start to finish.