Awesome experience. Refrigerator wouldn't fit up the curved stairs but these guys said, "We are…read moregoing to get this". And they did without a scratch anywhere. Had to build a custom ramp on site, way more manual labor than either of us bargained for .....but it's in!! GO SEE HIM!

From the owner: We are a locally owned appliance store offering a selection of washers and dryers, refrigerators,…read moredishwashers, laundry sets, freezers, ranges, microwaves, and icemakers. We carry trusted brands including LG, KitchenAid, GE, ZLINE, and Café. Customers can browse and shop our appliance selection online 24/7 through our website or visit our store for personalized assistance. Our services include appliance delivery and installation, appliance repair, extended warranty options, financing, and lease-to-own programs. Whether you're replacing a single appliance or furnishing an entire kitchen or laundry room, we're here to help customers find solutions that fit their home and budget.

There's nothing this company could Improve. They're a…read moredisappointment and a waste of money and time. I have decided not to do any business with them after being giving the run around telling me we need to talk to the tech about your part but he is busy concentrating on another job!??!!! Very poor service

My washer stopped when the rinse was supposed to start. I realized the micro-switch was broken…read more When the top closes it turns on this switch. The technician had the part in his truck and fired it in 30 minutes. Fast and accurate Service. Thank You !!!Worth the Money, Great Value. !!!

I appreciate your reply, however, this was not the way the tech explained it. He was direct in that…read moreyour company didn't want to repair it because of the work needing two men and cost could exceed the replacement of a new appliance. You pretty much missed the original point of my complaint. We called and asked for a ballpark quote on a specific part and repair. If you don't perform the service, why send someone out to claim their $150 prize? By the way, another repair service quoted $400-$500 for the repair and as a one-person job. This is half of what your tech mentioned and half the price of a new machine. I wish you well but treat customers fairly and honestly. It is more expensive finding new customers than it is to keep existing. You failed on both with this service call.

Call Mr Appliance to hook up the venting for a gas range for one our our customers…read more They came out the next day and said there would be a $150 service charge that would be applied to the repair cost. The estimate to REINSTALL the venting would be $1200.00. When we asked for a breakdown on the cost. He indicated that he would have to use some screws and tape and did I know how much time and experience I have in the appliance business. We then asked what kind of time he thought it would take to do this job and he indicated about an hour or maybe 2 and that's what it cost. He was becoming defensive because we were asking questions to have a better understanding of what was expected. This company is in the business of writing outrageous estimates for $150! I won't use them again!

Great communication, fair price. Showed up on time and even called to come on an earlier day based…read moreon his schedule. I would definitely recommend and call them again.

From the owner: At Gulf Coast Appliance, we're dedicated to being your go-to choice for local, affordable appliance…read morerepair. With over a decade of industry experience, we're equipped to provide prompt and professional services for a range of appliances, including refrigerators, washers, dryers, ice makers, dishwashers, ovens/ranges, and freezers. What sets us apart? Our unwavering commitment to customer satisfaction and top-notch service. But don't just take our word for it – our satisfied customers rave about our expertise and reliability! We proudly serve Panama City Beach, Santa Rosa Beach, Destin, Miramar Beach, 30A and beyond. Whether you need a repair or routine maintenance, Gulf Coast Appliance has you covered.

The belt broke on my old old old dryer. They don't make appliances this good anymore, so it was…read moreworth looking for a repairman. Andrew was the first to respond to my calls to various businesses, assessed the issue by calling me to discuss, then arrived promptly at our agreed appointment time. Professional, knowledgable, courteous, fast, efficient, and even cleaned up and swept. Highly recommend !!! Thank you Andrew !!! AAAAA++++++++++++++++

Andrew came out at the request to assess a leak from our fridge. Andrew responded to our call. The…read moretimeliness and quality of his response and service was outstanding. The value? Worth every penny! Thank you for your help! 10/10 recommend

Called. Made an appointment. Showed up on time. Gave great advice! Will call them again!!…read more Tomorrow in fact!

I'll keep it brief. I received prompt service, a fast diagnosis, a quick repair, and fair pricing…read more That's five stars and I'll recommend this company to anyone in need of appliance repair.

I need to preface this with the fact that we used The Appliance Guy last year shortly after our…read morepurchase of the Whirlpool refrigerator (from Lowe's) when the ice maker on the new fridge malfunctioned (broke). The young man who came out was courteous, and said he needed to order a part for the ice maker and would come back to fix it. He told me to call them ahead of time when I was coming back to our condo, and he would install the part. I told him it might be a couple of weeks before we could be back to our condo (in Florida) since we live 4 hours away. He told me that was no problem, just let them know. He installed the part on our next visit to Florida, and the ice maker worked for a while. A week or so ago the ice maker broke again. If you have never dealt with warranty service through a large company for warranty work, it is a bit of a hassle. You have to get to the correct person; have your receipt handy, as well as the make, model and serial number of the appliance, etc. It can take several phone calls, and a good bit of time. They set you up with a local company for repair, and then you deal with them. Since the ice maker was broken again, I started the repair process through Lowe's Service Department and was (again) directed to The Appliance Guy for the service call to repair our refrigerator in our vacation condo. The repairman was to arrive between 8 - 11 AM. Due to heavy rain, I received a call from their "customer service" rep, Kristin and was told that the repairman could not make it due to some local flooding. She told me we would have to re-schedule and I agreed to be back in a week or so for the repair. Kristin told me to let her know a few days ahead of time, and we could re-schedule the appointment. [Previously, a couple of days noticed was all they needed]. The following Monday, I called the number on my home phone history (850 area code that I was confident was the number for The Appliance Guy) to re-schedule the appointment for the next Monday. Kristin answered the phone and told me she had cancelled that service call, and that I would need to start over with Lowe's Service Department to set up the "new" service call. She added (annoyed) that I had called her cell phone, which I didn't know was her cell phone, and would not have had the number if it hadn't been on my home phone history of calls. I asked her if I should call the toll free number and she told me she would answer that phone too. She was extremely rude. I asked her why she had cancelled the work order and she told me that they didn't "hold" service calls for a week. I reminded her of our conversation the week before (when they didn't show for the service call) when she told me to let her know the next week when we would be back at our condo, and we would set up a new time for the repair. She told me to call Lowe's, end of discussion. I did call Lowe's in Ft. Walton Beach, spoke with a manager and explained what had happened. I gave her the purchase info: Make, model, serial number and warranty number of our appliance. The Lowe's manager told me she would handle the service call set up with The Appliance Guy. I also told the manager, that Kristin was so rude and dismissive, that I wouldn't be surprised since the next Monday was convenient for me, that she would say that day didn't work for The Appliance Guy. Later, I received a call from Lowe's Service Department who informed me that The Appliance Guy rep had REFUSED to set up a service call to repair our refrigerator. They set us up with another local repair company. I wonder if the owner of The Appliance Guy knows that their business depends on the whims of a young lady with a bad attitude. I was very nice to Kristin, amazingly nice for how rude she was to me. It's hard for me to believe that I am the only customer/potential customer their customer service rep has cost them. If it was my company, I would want to know.

I scheduled this company to come my home to fix my dryer for today. Yesterday they called and…read morerescheduled for Friday because they said their technician was in the hospital. Then today they called and said that they no longer service the area that I live. Kind of weird that I had two appointments scheduled with them and then they cancel all together. Avoid this company at all costs.

The WORST experience I have had with A C installation . Paid in full on 6/25, was told by Terry he…read morewould start installation on morning of June 27, did not come till late afternoon . He did not connect the drain line , so the unit had to be turned off and the mess caused by the water from drain line had to be cleaned up. Called Terry that evening and he stated he would be there the next morning to repair. Showed up after 3:00 PM. This mean we did not have air conditioning for the entire week. Then I found that he disposed of the old inside air handler in the sand behind my unit. For two weeks he was coming to pick up his trash and NEVER did show up. I paid workers I had on my property $100 to remove Terry's trash, this was August 1, 2024. As of today August 18, he has not paid me the $100.00. This Terry IS THE TRASHIEST PERSON I HAVE EVER DEALT WITH. ON MY TRIP TO Destin IN NEXT TWO WEEKS , I AM GOING TO DO EVERYTHING POSSIBLE TO HAVE HIS LICENSE PULLED. HE IS A TOTAL PIECE OF TRASH.

We closed on a property that needed a new AC system.I called 3 different companies including…read moreTerry's air. Out of the 3 quotes Terry's air was the most competitive.The beginning process of getting the quote to the end process of having it installed,Terry's air had outstanding customer service. Terry took time to call me and discuss the unit in depth and answered all of my questions prior to committing to this big purchase. He was on time to install and his tech took his time to make sure everything was as it should be. I highly recommend this company for your next heating and air needs.

Affordable was fantastic. The quality and price was great. It was raining and he was so careful…read moreto not get anything dirty. I will definitely use them anytime I need plumbing done.

From the owner: Small family-owned licensed and insured plumbing company that will get the job done right the first…read moretime. Our affordable rates and excellent customer service is one of a kind. Give us a call and let us take care of your plumbing needs today.