Avoid 89 Transfers.
Our experience with 89 Transfers left us stranded at the cruise port with no transportation and completely disrupted our day.
This was one of the most frustrating and poorly handled transportation experiences we have ever had while traveling.
We booked and prepaid for a private transfer from the cruise port to a nearby city. The day before, they requested information about our ship and terminal. They later claimed they never received our message identifying that we were sailing on Harmony of the Seas.
Even if that is true, it does not excuse what happened next.
We provided our terminal information before our scheduled pickup time. Instead of honoring our reservation, we were told they had "moved on to the next." That response was shocking. This was not a taxi queue where drivers simply take the next passenger in line. We had a confirmed, prepaid reservation for a specific date and time. We paid a premium for a private transfer service and expected the driver to be there waiting for us.
Once they received our terminal information, the driver should have remained at the port or come directly to the terminal to complete the reservation. Instead, they abandoned the booking and left us stranded.
To make matters worse, rather than apologizing or taking responsibility, we received a defensive and aggressive explanation blaming iPhone and WhatsApp messaging issues. Whether they received our ship information the night before is completely beside the point. They had a confirmed reservation, knew we were coming into the cruise terminal, and received our location before the scheduled pickup time, and still chose not to provide the service we paid for.
As a result, we spent nearly an hour and a half scrambling to find alternative transportation, wasting a significant portion of our day in port. What should have been a simple transfer became an unnecessarily stressful and expensive ordeal.
The complete lack of customer service, accountability, and professionalism was astonishing. When travelers book a private transfer, they are paying for reliability and peace of mind. We received neither.
Avoid this company. If you are arriving by cruise ship and need dependable transportation, look elsewhere. We would never use 89 Transfers again and cannot recommend them to anyone. read more