I'm in Hollister at the Huntington, WV Mall today and found a faux fur scarf I wanted to buy. They…read morehad one on a mannequin in the store with a price tag on it. I took it to the register and the gentleman rang it up for me. The lady next to him asked if I got it from the mannequin and I told her yes. I told her there was one in the store and one on the mannequin out in front of the store. She said," well we can't sell that to you. We've sold out of them. Well, how can you sell out of them if you have two in the store. I asked her why she couldn't sell it to me and she said, well we just can't. So let me get this straight. You have merchandise in your store with a price tag on it and you can't sell it to a customer with money in hand. I would hope that that is not a store policy and that you just had an employee who doesn't understand the concept of sales and customer service. If it is a company policy to not sell a customer an item in your store because you had a couple of the items on display then someone at Hollister needs to rethink their customer service guidelines. I work for one of the top rated Fortune 500 companies in the country, who is also top rated for their customer service. We would never think of handling a customer service/sales transaction in such a negative way. Needless to say I will not be shopping at Hollister again.

Its funny really, I've taken my daughters really nice gently used clothes in, and have had the…read morewhole bag passed on bc, and I quote "they are not what we are looking for, or geared towards a teen audience" . Seriously! And returned my nicely folded clothes back rolled up, waded up, and half of them weren't even taken out of the bag. Not to mention they didn't text me to let me know they were ready. I watched 2other people walk in and drop clothes off ans return. I was also told my clothes were out of season. I fall jacket and the rest of the clothes were tshirts (way nicer than several you have hanging in your store, AND several I've seen are from WalMart, didn't think you accepted WalMart things ), 3 summer dresses, a really nice pair of cargo pants from American Eagle that were bought 4months ago, a spring cardigan, and capri's. Also, you should know, I had someone in the store watching you and listening to you go through my bag...shame of you. Maybe you should be more carefull how you handle yourselves in front of customers. I've also seen clothes in your store with stains,stains that would be hard to overlook. And btw, you take clothes from SHEIN, really? . I've also read many, many reviews on your page having the exact same complaints, so DO NOT tell me how you're sorry that I had an "unpleasant experience", seems like a very generic response to all your negative reviews, and all of them complain of the same thing.

I absolutely love this store ! It saves me so much money on all the great brands they offer . I can…read moreactually buy nice things for my daughter, myself and fiance. Although the last couple of times I've visited the staff were not as friendly as before and just anxious for some reason. Giving us weird looks. It was uncomfortable. I'd like to connect with a supervisor about it . Thank you

Wasn't actually planning on coming in here yesterday, but as I was looking at a cute pair of Hello…read moreKitty sneakers outside, an employee said, "If you like these, you'll have to see these. They're even cuter." She led me to a different, even cuter pair of Hello Kitty shoes :') She seemed to genuinely just want to chat and show us things we'd like, and we ended up spending a lot of time in the store looking around at things. She would check in on us occasionally, letting us know about sales including items we were looking at and recommending similar items. She and the other guy working were super sweet and personable. She had the cutest afro puffs and Christmas sweater, and I wish I had caught her name especially. Generally, this store is pretty expensive, thus the lower review, but they had some pretty good sales yesterday and really great employees.