Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

From the owner: At Charles Appliance Repair, we specialize in servicing a wide range of major brand appliances all…read moreover the Horry and Brunswick counties. We know they don’t make appliances like they used anymore so you can trust our technicians to be honest and transparent with every diagnosis to ensure you’re not putting money into something that’s not worth the repair. Our technicians are bilingual proficient for any further explanations.

Thank you for being so honest! Very prompt and quick responses. Worth every penny of the service…read morecall!

Very competent. Knows what he is doing, honest & friendly. I've used this company several times for…read moredifferent projects. Highly recommend

I've used Carolina Appliance Repair a couple of times, and one of them was actually today. They…read morehave found solutions that other people couldn't find. They give you a window when they're coming, neat, polite, and do excellent work. I wouldn't call anyone else to repair my appliances.

Great n quick job by Carolina Appliance Repair They came…read moreout to fix my washer machine in timely fashion

So, I called in as i've already done the troubleshooting on my dishwasher and determined that the…read moreUI Board is what is bad on my dishwasher. The lady returns my call back and states that they charge a 'diagnostic' fee of $99 plus tax will be $105 for the technician to come out and diagnose what's wrong with the unit. I explained, I don't need a diagnostic as i've already determined what's wrong with the unit, I just want the part replaced by someone else as it's a pain to disassemble the door and reassemble the door. Nope, she says, they have to charge a diagnostic in case they need anything extra. Here's my thoughts. I'm not some idiot that is going to waste your time or your money. I've worked on appliances and hvac units for years but at my age and with how i'm feeling, I don't feel like doing the labor. I get charging a diagnostic for those whom have ZERO clue, but i've already went through the troubleshooting steps. Here, i will outline the basics. 1. Turn off power. 2. Removed the kickplate. 3. Removed the junction box and subsequently checked for power to the unit. 4. My particular dishwasher has a control board. So I checked the pins for power leaving the control board, yep, 14 volts DC on the appropriate pins. 5. Noticed the diode light is stead 'on'. It should be blinking, much like a hard drive light on a desktop computer would do. That's the diagnostic that you folks would do. Nah, i'm not some country bumpkin. I kinda know what i'm doing, I just didn't want to expend the extra time and labor as i'm busy doing other things in my own business. It's ok though, you've pissed me off and i'll just do it my dang self and rest assured, I'll NEVER call you or suggest you to anyone for repairs.

In need of a refrigerator repair this week & I contacted this firm on Monday & gave our model…read morenumber. She declined the part number that I researched & quoted the price as she said their techs carried "most" parts. This was not true. The tech showed up barely within his arrival time on Wednesday with no knowledge of what repair was required; studies a website & tells me he needs to order a part which he can install next week for $272. I declined, paid him $123 trip charge & contacted a more trustworthy tech who came out the next day with the part in hand for $180. Financially I did not come out ahead. However, I identified a great appliance repairman who is affordable, reliable & on time.

Had our LG dryer repaired by Daniel, and was very pleased with his his work. He was very courteous…read moreand very professional. He diagnosed the problem, and had to order a part and was back at the appointed time to finish the repair. Enjoyed talking and dealing with him. Excellent service from him and from the office lady whom I called. No problem scheduling as I changed the repair time, with no problems..If you need repairs, give J&B Appliance of Coastal Carolina a call for complete hassle-free repair .. 910-712-2387 AAA +++

"Buyers Beware" !!!!! I will never use or recommend this company to anyone. Never give them your…read morecredit card info. They steal your money. Well, how can I say the worst experience I have ever had! First of all turned away from working with a chain company to work with a local company to support my community. Many people have told me to never pay for a service ahead of time because the company will end up screwing you. Will, this is exactly what happened. I gave my credit card information to a representative at J & B Appliance of Coastal Carolina to set up and confirm an appointment for last Friday, June 5, 2026, from 9:00 a.m. to 12:00 p.m. The appointment was to come out and diagnose my problem, which I authorized at $145.00. If there was a problem, the $145 would go towards the repair of the issue. I asked the office representative to have the tech contact me when they are on the way. They agreed that it would happen. End of call. Well, on the morning of my appointment at 8:00 am, the doorbell rang. It was Sears. I had cancelled that appointment two days before because I wanted to support a local company. I informed the representative that we had cancelled a couple days before, okay, and he left, and I knew that I had paid my money to J & B Appliance of Coastal Carolina. Well, my daughter, wife, and I waited for the J & B Appliance Tech to come out and fix our Whirlpool oven. We waited, waited, and waited, then we got a text that he was on the way. Finally! Then, not long after, we get a text from tech. that he had cancelled our appointment. Okay Why? We, again, daughter, wife, and I are at home waiting; we have already turned away the Sears rep and also paid for the J & B Appliance of Coastal Carolina to come out. We want the oven fixed. The tech. Never showed up to the appointment. I called the office because I wanted to know what was going on. The office stated that I had cancelled the appointment while my whole family is waiting for the tech to come and fix the oven. No one in my family cancelled the appointment. The J & B Appliance of Coastal Carolina Tech had cancelled the appointment. Then this J & B Appliance of Coastal Carolina Company charges me. $77.39 because I canceled when neither I nor anyone in my house had. I will never use or recommend this company to anyone. Never give them your credit card info. They steal your money.

We had an issue with our dryer and refrigerator. Rolf responded quickly and got everything…read morerepaired. There was an issue with the part for the refrigerator and Rolf honored his 30-day labor warranty to replace the bad part. Not many small businesses do that today. All around nice guy and service with a smile, even for the warranty repair.

My husband and I came across Rolf through a mutual friend who stated that he was reliable and…read moreshowed up when he says he will. He has done two of my appliances so far and I highly recommend him!

We contacted Mack to fix our washer, which was leaking and making a loud rattling sound. He came by…read moreand claimed the pump was out, so we paid $90, plus his too-high service fee, and waited on the pump. He replaced it, ran a short rinse cycle and declared that it was fixed. After he left, I sent a video showing that it was still loud and rattling around. He came by again, this time claiming the shocks were bad--so we had to pay for four shocks, and wait for them to come in. After installing them, he ran a short rinse cycle again, and said it was fixed. By this time it was a joke--it was still rattling the exact same way and was leaking exactly the same again. It took a while to get him to come back because by now he kept saying he was sick. This time it was "oh--the drum has a hole in it and you need a new washer." What he should have done was conduct a THOROUGH analysis the FIRST time. For all of our trouble, he offered to refund most of the service fee, saying he "hates to lose money on a job." Well, WE are the ones who lost lots of money, not him. But, he never provided the check he promised. We tried a couple of times to get him to leave it, but he didn't do it. No integrity, and not enough skills and expertise to properly diagnose a problem. We've been without a washer for weeks, lost almost $400 and also have to pay $800+ for one that fits into the existing space.

I highly recommend Mack and Coastal Carolina Appliance service. Mack was professional, timely and…read morewas quite reasonable. We had an issue with a drawer microwave oven. He quickly diagnosed the problem, ordered the part and came back and completed the work. Excellent job!