Called Nelson's appliance over to the house to fix our washing machine gave me a price for what it would cost went back to the office called me back told me that there another computer part possibly involved and that it could increase my price. Subsequently Nelson made the suggestion let's go with the first quote if that works we're done But if both computer boards are needed they said they would put the responsibility on me either fix it with them or go buy a new one if I went and bought a new one there'd be no charge for anything . They couldn't have been more straightforward than that. Very trustworthy showed up on time appreciate their efforts. I will use them again and would recommend them to everyone This is the second time I used their service ( refrigerator) and all went well on that visit also read more

Quick diagnosis seems very experienced. Repair to be done within the week. Very informative

Wait Til you hear this one... This so called "appliance co" - charged my senior - retired -neighbor - lady - FIFTY EIGHT DOLLARS - for a refrigerator freezer LIGHT BULB .....Yeah .... ( $58.00 ) !!!! I went on line for her and found the Identical- bulb for $11.99.... When they were confronted by this - - - They said ... " We only provide warranty backed Parts!! BEWARE - SHAME ON THIS COMPANY AVOID THEM AT ALL COSTS..... read more

Fast, reliable service near my location.. washer diagnostics Thankfully, there was nothing serious going on with my appliance because these days , they don't last over 6 years. Nelson's has many services. I will definitely call on them in the future. read more

When the service man arrive to my front door I politely asked him to remove his shoes. Right off the get-go he refused to do so. I told him, I'm sorry it's a policy in our home and that I'd worked really hard this morning to mop floors so He need to remove his shoes. He then told me it was an insurance issue and that I could sue him for anything that happened to his foot if he removed his shoes. I told him that was fine and suggested he wear booties over his shoes, like every other service person has done upon entering our home. He told me he didn't have booties, then said if I wanted my microwave fixed he was coming in with his shoes on. I told him that he was welcome to go back to his company headquarters to get booties and return later to make the repair but wearing shoes in our home wasn't an option. The service man told me that if I wanted him to wear booties that I should have called ahead and told him to bring some! I explained to him that it is not my responsibility to stock his truck or to make sure he comes prepared so if he wasn't willing to wear booties in my home I would need to call his company and have them send out another service repair person who could. He told me, "go ahead and call a different company, I'm outta here". With that he turned around and let the door slam behind him. I had a sleeping baby inside so I went outside and asked him for his business card & his name. He REFUSED to provide identification. He sat down inside his truck (with the door still wide open) and I was waiting there for him to provide me some paperwork or identification. He told me to get the F out of his way or he was calling the police. I told him to go ahead and call. He began to dial up on his phone and so I told him I was taking his picture and license plate and that I'd find out who he was for myself. He slammed his truck door and drove off. I called the company. Nelson's Repair was very stand-offish and wouldn't listen to my experience. I was also told that Joe (the service guy) had already explained what happened to them so there was no need for explaining. Seriously?!?!? The office manager, Judy, also informed me that her boss, Tim Harvey (the owner of the company) told her to relay a message to me which was for me to call another service repair company and have them come out because they were not going to send anyone else out or assist in the matter further. In addition, Judy told me that all this could have been avoided had I called ahead to request booties. I questioned why it was my responsibility to make sure their employees were prepared and she said it wasnt but that she was told to tell me that. No appology was given for my experience. I asked for the owner to call me back and he didn't. Nelsons repair deserves a bad review because of their lack of customer service, attention to details, poor management and unfit employees. I'd give them zero stars but that wasn't an option. read more

Nelson's Appliance - Appliances & Repair Near Me - Myrtle Beach, South Carolina

Top rate company. Came out the day of Hurricane Ian to repair my father's oven. We are cooking once again. Highly recommend! read more

Very satisfied and impressed with Joe their representative!! He fixed my washer after I was so disgusted with it I was ready to throw it out!! Joe was very informative and reassuring that he could fix my washer!!! Yay!! I l like my washer now!!!Thanks Joe and Nelson's!! D.King Myrtle Beach read more

We have lived here 36 years and have used Nelson's for numerous different appliances... wouldn't use anyone else. I'm grateful we have been able to have them through the years. read more

I would never use this company. If the job is too hard they won't call you back. You have to chase them down for an answer. My transmission went out on my GE washer and needed to be replaced. Well they don't work on ge so they don't call you back! Besides the guy didn't even wait to see where the leak was coming from. He said for me to video it myself and send it to them! What the hell? Loser's for a dang company! read more

I called for what I thought might be a simple stove top repair. After waiting six months for parts and three more visits on top of the original visit, the stove was never repaired. I called another company and the technician resolved my problem in 10 minutes. read more

I called them to repair a gas range. They came out and said a part was needed. After several months they came and replaced the part. It didn't fix the issue and claimed it needed some other parts. After several months they returned with the additional parts. These they said were the wrong parts and they claimed the needed parts were not available. The service tech said and I quote "you will have to just live with the problem." I called another repair service and their tech discovered that the part that they replaced had been wired incorrectly they corrected Nelsons mistake and the range is back to normal. So be careful when dealing with this company. read more

We had an issue with our refrigerator, and Nelson's came out to look at it. Joe, our technician, found the issue almost immediately and fixed it quickly. We had an issue with our ice maker before, and they helped us with that issue as well. We are very satisfied with both visits, and would DEFINITELY recommend Nelson's Appliance! read more

I recommended mike to my friend, and she had a terrible experience with him. I am disappointed that she was treated so rudely. Without any return call as to the correct item she needed for her refrigerator. His comments to her were uncalled for and no compassion whatsoever for an elderly woman. He never acted like that before. Not going to recommend any longer. read more

Had a brand new wall oven that was tripping circuit breakers in our newly built home in March of 2022. After having an electrician check the house's electricity and he determined the oven was causing the issue I contacted Whirlpool who assigned the job to Nelsons Appliance in Myrtle Beach, SC. Without even coming out they ordered all new circuit boards which took 4 weeks to come in then we had to wait for an appointment. They replaced all of the board without even troubleshooting anything. After the boards were replaced the problem persisted and Nelsons said the house electricity had to be the problem. I hired 2 additional electricians to come in and troubleshoot and both said the oven was the issue. Nelsons Appliance tech (Tim) kept telling me he had 36 years of experience and it was not possible the oven was the issue. We even had the electrician meet Nelsons at the house and the electrician showed Nelsons the problem however rather than investigate he threw his hands up and said not the oven. We called Whirlpool to explain the situation and they told Nelsons to come back and troubleshoot only for Nelsons to call Whirlpool and advocate to cancel the appointment before the appointment day. They are very unprofessional and dismissive of customer concerns. The last time I managed to get them to come out and again I had arranged for the electrician to meet them on site Nelsons came into my garage, told me they are not supposed to be here, and sat on a table that my wife was in the process of refinishing and called Whirlpool tech help. After the call, he hung up and said Whirlpool told him it was not the oven and he was told not to work on the oven anymore. With nowhere else to turn I went and purchased a second oven as a last-ditch effort to prove once and for all that the oven was in fact the problem. It was installed on 7/12/2022 and the issue has been resolved. read more

The Kitchen Aid dishwasher in our condo was not working - soap didn't dissolve, no heat dry and cycle was going on for hours. Swift appliance recommended Nelson's. I called the first week in November and was told that the first appt available would be Dec 16th (6 weeks wait time). After the evaluation on Dec16th , the technician didn't have the necessary part and said that if they didn't have it in the warehouse, it could be another 6-12 weeks. Fortunately, they did have it in the warehouse but it was another 2 weeks before they could schedule a delivery BUT Today they cancelled the delivery because the technician was stuck in traffic and Nelson's called and wanted to reschedule. Totally frustrated, I called another appliance repair service and they came out SAME DAY, made same diagnosis and will have the part next week. Can't recommend Nelsons unless you like hand washing dishes over Thanksgiving and Christmas holidays with company onboard. read more

Fantastic!!! We had 2 other appliance companies tell us they could not fix our dishwasher door which was still under warranty. One said he did the best he could; the other said there was nothing wrong with it since all Whirlpool doors where like that. Fortunately, Whirlpool agreed to contact another company for us. Patrick came here on time and could tell what the problem was in less than a minute. It needed pads. Unfortunately, he did not have any left in his truck but returned the next day with them and installed them quickly and correctly. He went out of his way to get the pads installed that next day and we appreciated that. I will definitely contact Nelson Appliance for any future appliance service. read more

This is the worst company ever. They scheduled me one week out. The technician came by and was very knowledgeable about the product. He diagnosed the problem and said that he would have the part overnighted and would install it the next day. He never called back and they never sent anyone out. I went out of town for a week and when I got back I called them. They as much as said that the problem was my fault because the technician should never have given me a date to install. They said that the technician didn't know how long it would take to order the parts. They told me that I was being unreasonable. They told me to go back to Jenn-air and have someone else order the part and install it. I have waited three weeks to get my Jenn-air dishwasher repaired and am no closer today than I was a month ago. I purchased Jenn air because everyone told me that no one would work on LG or Samsung. It doesn't look like anyone will work on Jenn-air or Whirlpool either. In retrospect I believe I would have been better off buying LG or Samsung. read more

Use Nelsons often for my appliance repairs over the years. Nothing but quality service, upfront cost analysis and dedicated techs. Highly recommend them. read more

Everyone at Nelsons was very professional and helpful. I had a dryer that needed a timer and was quoted a price after the tech was at the home and determined what part was needed. The office quoted me approx $160 total, which I discussed with my husband and we had decided to go ahead and have it repaired. (Approx $150 was budget). Tech called the next day, his estimate to repair was $130?. Part had to be ordered, took approx one week. Part came on time, repaired the dryer and we very much appreciated it. However, I noticed there was a $219.96 charge on my charge card. I had not preapproved any amount, they were to call with total and the only total I ever heard was the $130-$160 price range, which I had okd. after speaking with office, apparently their was a $80 additional service call which no one had mentioned throughout this entire process. Was a little taken back of course. I may have proceeded with just purchasing a new dryer. read more

BIG shout out to Jody at Nelson's appliance who went the extra mile to save us a substantial amount of money. My husband accidentally put a coffee cup that had metal in it in our microwave and it melted the central hub and cracked the glass plate in two! We called in a service request, but before the service call, Jody called us to talk about parts. She talked my husband through removing the hub, which turned out just to be an easily replaceable plastic part. We brought in and the broken glass plate to the office and Jody was able to find a plate in the warehouse and the exact plastic part we needed. So, for $20 and a short drive, we saved the cost of the service call and special ordering the parts, which would have cost over $200! Not to mention our microwave was back in commission 3 days early. So nice to meet people like Jody who go beyond just scheduling service to actually address our problem. Nelson's Appliance gained two happy customers! read more

I was quoted $80 plus parts. The repairman tacked on a labor charge... $20 for five minutes' work. He offered a used part at what he said was a great price to save me money, since (according to him) a new one would be very costly. After he left, I checked the internet. The price he charged for the used part was double what a new one costs. Fool me once... read more

2009 True story... I was having problems with my Affinity washer a code of E70 would pop-up and I could not do laundry. So I called this company (Nelson's Appliance) on 5/14/09. A repairman came out and spent about 30min looking at the washer at a cost of $60. The repairman said, "[he] would have to go back to the shop and look-up the code and see what the code meant and [he] would call me the next day [5/15/09]. I never got the phone call, so my laundry piled-up over the weekend. Monday, I called the shop and no one had a clue what was going on or who came out to help me : ( Ok, so they said, "they would try to find out who made the service call to my house and get back to me that day (5/18/09)...no call :( So, I decided to look up to code (E70 on the internet), which by the way the repairman said, I couldn't do, because they had "special software" that only "Certified repair companies only had access to" :( Anyhow, I looked the code up online Affinity E70 (error code) and it popped-up hot and cold hoses were reversed. I switched the hoses and my washer is working like a CHAMP. One week later on 5/21/09 (came out the Past Thurs and got a call the next Thursday)...Left me a message saying, " I looked-up the code E70 and It IS GOING TO COST YOU $198 PLUS TAX to fix your washer. Your cycle sensor is going out and this will get your washer working." UNBELEIVABLE!!! I COULDN'T BELIEVE THEY HAD THE NERVE TO LIE TO ME LIKE THAT!!! Anyhow, I told him I looked the code up myself online and it was the hot and cold hoses reversed and I left the guy from Nelson's Appliances speechless. CUSTOMER BeWARE!!!!! I would hate for someone to pay for an unnecessary bill. If I wouldn't have looked online and found out what was wrong, I would have ended up paying for unnecessary work myself :( They were not honest about what was wrong with my washing machine. read more

we all have had bad experiences with appliance repairs my story, one appliance place lied to me up and down ,took 2months to get a part and do the job. called Nelsons prompt appointment came out ,needed more parts ordered the parts came back in 2 days, made the repair. Service was great , prices were fair compared to others in the area . these are my go to guys. read more

Prompt service, reasonable price and competent repair. Can't ask for more. I try to use local family services whenever I can, and this one fits the bill. read more

Nelson's came promptly the day after Labor Day and diagnosed the problem with our Whirlpool dryer. The service tech called back later that day with the price. The part arrived two days later and was installed the day it arrived. This was after losing a week with an different repair service. We're very satisfied. read more