I have had storage units with A-1 for years and have found them to be just fine in responding to my queries and any concerns. I see the negative reviews are now 3 or more years old. All of the payment system is now online and there is automatic debit service. There have been mice in my unit, too, but I just put a few traps in my unit that that was no longer and issue. But, hey, think about where we live. Sorry to see that units have been broken into, but complaining about an open gate during open hours and nobody being present to guard is a bit ridiculous as that was obvious at the time of rental. So, overall, a good experience with A-1. read more

WARNING: DO NOT spend your money or trust in A1 storage in Shasta. I wish I could leave negative stars. My mother's unit got broken into here recently and as many other reviewers have experienced as well - there's no security, no guard, a wide open gate from 7am-7pm, and there's not even an office building. Of course in the contract is that A1 cannot be held liable for anything stolen, damaged or vandalized. What they fail to mention is that they do absolutely nothing to prevent these things from happening. The staff provides, and I'm being very generous here, very little help. We are from out of town, stayed at a hotel and planned to load up our truck and drive home. We were wrong. We spent 5 hours this morning just trying to get in contact with somebody (anybody) at the office. We tried emailing. We tried all 3 different phone numbers listed. We tried showing up at the unit. We now have to stay an extra night and potentially drive a Uhaul through a severe storm warning because of the customer service here - the manager, Lisa, finally called my mother back at 1:30pm (again, we'd been calling since about 9am). She met us to remove the lock that A1 put on the unit after it'd been broken into and was informed by my mother we'd be arriving and that we'd need assistance while in town since we can't open the A1 lock. The one last thing I'll share. When we finally got in touch with the owner, he agreed that we should've called in advance to get assistance because Lisa works 2 jobs. That response was at least hilarious, because I can't believe a company could be so unprofessional and apathetic, pay their employees an unlivable wage, and then blame the customers. This was a wild experience that I'm so glad is over and done with. read more

So I see some very negative reviews here, I have had no issues after 9 months. The only drawback was the potholes in the gravel lanes however I popped on here to report that they have graded the lanes and it's now smooth sailing. read more

I lost over $10,000 using this storage facility, my unit was broken into and on top of that a rodent infestation destroyed all my furniture. Do not use this storage facility, there is no security and anyone is allowed to access this site , there is no onsite manager, the manager will ignore calls or texts if there is a problem DO NOT USE THIS BUSINESS!!! read more

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Steer clear of this place! This past winter I visited my unit (#123) to find the roof leaking- Lisa, the owner said I should "get a bucket" as they couldn't fix it until the weather was better. This past week, I went by to find the lock had been cut, the the unit gone though and items stolen. This time the only thing said was I should contact my insurance company. They had obviously tried to enter the unit next to mine and the one next to that had the lock stolen and was unsecured. I asked, while moving out of the place, if the roof had been fixed- nope. The only security camera is at the front gate and the fencing around the place is a joke. read more

WARNING: Literally zero security. No guard. No onsite manager. No keypad. No passcode. No card. No fence. Nobody watching the camera. They leave the gate open all day without any supervision of the property. Anyone could just pull up and cut off your lock which is exactly what happened to my family. The storage lockers will LEAK WATER onto your things destroying them. The place is also infested with MICE and RATS who destroyed everything that wasn't stolen or water damaged. We'd been paying her over $1500 for 1.5 years to watch our stuff and were robbed of about $7000 worth of stuff on top of the storage fee and losses from damages. Hardly any of our items were salvageable at all. Definitely the worst place I've ever done business with! Unprofessional doesn't even begin to scratch the surface! I wish I could give zero stars! Please make sure to scroll to the bottom of this page and click where it says 'reviews that are not currently recommended.' Other bad reviews are being hidden and not being factored into the star rating! DO NOT STORE YOUR THINGS HERE!!!! read more

Excellent customer service. Lisa has replied to all my voicemails and Emails promptly. Payment was easily done online. Moving out was easy and I got a full refund after cleaning up any debris. read more

I store my items at Stor UR Stuff Storage. I've been there for 10 years and I like that storage facility better. But I'm a collector, or should I say "hoarder" because I don't throw anything out, so I've had a few different storage units around town. I've also stored at A-1 mini storage. This place is....well... Their prices are higher and they have problems with "pets". I found 2 baby mice in my storage unit right after I moved in and that kind of freaked me out so I moved out of that place. I don't think they do pest control. The owner is a "cheap skate" for he rents the Managers apartment to "tenants" who get $10 off their rent for each storage unit they rent, so there's no professional onsite Manager. I give them 2 stars. I had my stuff at 4 different storage facilities but I moved everything to Stor UR Stuff because they have HUGE units and gave me a multiple unit discount which saved me HUNDREDS of dollars each month. I reserved my units online at: www.storurstuff.net. Their located in between Mt Shasta and Weed off Truck Village Dr. There's like 4 storage facilities on that road, but if you drive to the very end it's on the left... well worth the extra mile for the extra savings. read more

In September 2014, I moved all my belongings into two A-1 Mini Storage units as that is what was available. Dan, the owner, was congenial upon move-in. I fortunately was able to downsize to just one unit within a year. Due to the location of the facility and how my 10x15 backed up to an embankment, I chose to palletize it to avoid any potential water damage from snowmelt and also as I no longer lived in Northern California and couldn't visit as often. A dead mouse had been found in my glass 5 gallon water bottle upon moveout of the smaller unit, so I opted to then put traps in the 10x15. I gifted the bottle to Dan, A-1's Owner, upon move-out inspection of the small unit and thought nothing of it, as it was one small mouse and I figured it was looking to hydrate and I'd left the cap off. That said, I was not prepared for what was to come the second year. I moved twice and although addresses were provided, wrong addresses were billed. Not only that, addresses weren't recorded from my checks nor correctly noted by the company so misdirected mail and delayed notification was common. Additionally, as an out-of-town tenant I was specifically required to pay by check in the mail or onsite unless I made special arrangements with my financial institution to write them a autocheck monthly. A-1 does not offer auto-debit or any conveniences other than paying in advance (which is not always an option for everyone.) I understand this might recently have changed as they move into the technological advances of this century with the advent of the daughters now managing billing. Due to the stress of their old-fashioned system and the frustration of discovering personal items (furniture, clothes and luggage) damaged by rodent infestation, I opted to move. (That one dead mouse was a warning sign I ought to have heeded to move all from this site. I stored no food- only household items- and furniture yet many mice defecated and urinated over possessions that needed to be taken to the dump.) I provided notice in February 2017 and made a lumpsum payment for three months in advance advising that I'd vacate the unit by the end May. The third week of May I arrived again in Shasta, hired a cleaning and moving crew, rented a moving truck and vacated the unit. After unanswered correspondence and calls, today August 15, I phoned the owner. I was informed his daughter, Lisa, is now handling the books and she could look into why I'd not received a check for prorated May and my deposit. Upon calling Lisa, I was informed by her that I gave "no notice" of my intent to vacate and that the "unit was left dirty." It's incredibly unprofessional to cheat former tenants who clean out their units (and not only that but hire a crew to help them do so.) We removed all pallets, dead mice, swept the unit multiple times, made a dump run and cleaned cobwebs in between the cracks and crevices. WHAT MORE WAS THIS WOMAN LOOKING TO SEE? Clean isn't exactly subjective. The unit was properly cleaned and seen as such by many different eyes. It was left in good shape ready for the next tenant. I learned my lesson with this family-owned and managed facility. Should you choose to rent from them, make sure you do the final walkthrough together with them. It was a big mistake to leave that unit on a weekend, merely advising the staff who helps them nearby (Matt&Reese/ Sarti's-UHaul) that all was cleaned and done. I strongly suggest storing elsewhere if you require storage in Mount Shasta, CA. It may seem like a good spot yet it comes with hassle and a sincere lack of professionalism. read more