We ran into trouble trying to install Google Nest Thermostats in our new home to upgrade the manual…read moreones the builders installed. We set up the installation at the same time we bought the units online from the Google Store. Our HVAC system turned out not to be compatible with these thermostats, and the assigned technician could not complete the installation. So, we turned to Southern Comfort, having established that they installed the system during our home's construction. They got their Josh out to us later the same day! He installed a pair of Ecobee Smart Thermostats instead. Carrier made our HVAC system, and they now own Ecobee, so it was a sound choice on his part. Josh returned the next day at our request to fine-tune the settings to match our requirements. It's a sophisticated system, but he took the time to explain its nuances and get us in a happy, warm place. It was a delight to work with Josh and the Staff in the Southern Comfort Office. It was cost-effective and good value too. Oh, that we had been smart enough to contact them in the first place.

Recently, Nest thermostat went offline and I couldn't understand how to re-start it. I called SC…read moreand had a technician come the same day. He was thorough and quickly located the problem in the attic, a wire that had unattached. He was polite and professional. When I paid the bill, he asked me if I was a senior which gave me a discount on the service call. I've used this company over many years for service calls and for 2 new HVAC units. I recommend this company for quick service and trouble shooting only that which needs to be done.

I had to replace my 10 year AC and they were able to get it installed fairly quickly. Although it…read morewas not without hiccups but they did take care of the issues I had. For their services I had new duct work and a Trane AC put in. It was hot so it took about 3 days to do all the work. But now it's running fine. Nice and cool. Recommend them as the crew were good folks who knew how to take care of business.

My emergency heat quit working and the cause was a blown relay, the result of poor electrician work…read more(and failures of simple math) from companies prior. The actual repairperson who did the work was knowledgeable, prompt, and faultlessly polite. That is the best part of this story so far. I was charged for a service call fee, 2 hours of labor (of which only 40 minutes was performed, I have it recorded both by phone calls and security camera) and a 1,600% markup on parts ($117 for less than $8 worth of relays; I googled the part number). When I mentioned these billing issues to customer service via email, they quickly corrected the labor charge, but stuck to their guns on the part markup because it "wasn't fair that our tech had to drive so far to get to you". The business is located about twenty minutes away from our major city center; and when, to save time, I first offered to send pictures of my unit and control panel before anyone came out I was told that would not be necessary, so any assertion of 'unfairness' or wasted time/lost profits is poor planning on the company's part, not mine. I told customer service that I could be charged a fair rate on parts AND labor or I would leave a one star review, or if they wanted the bill paid as it currently was written it would be the last money I spent with this company, at which point they tried some guilt trip of "well, you agreed to the work" despite having no written or verbal authorization of charges, and said they'd get back to me, but with no specified timeframe for doing so. It's been over four days speaking with the CS representative now and no resolution. This is the worst part of this story so far. I will gladly edit this review down when the billing is both accurate and fair, but I am four days into a series of emails and calls and am becoming increasingly impatient.

I have been using Talent Heating and air for about 6 months now. I had to replace my HVAC system…read moreand they were one of the best to respond and with install timelines. I had one small issue with something that was not hooked up right and they came right back out and fixed it. They offer free maintenance for a year on every new system. They also gave me a surge protector with the new system, which is something you normally have to buy separately. I will definitely use them again!

We recently had to replace one of our HVAC units. We had someone come out (from another group) to…read more"service" our unit, only to find out it needed to be fully replaced. The company that initially came was very pushy and wanted us to sign and agree to have them replace it right then. Thankfully we held off to consult other HVAC companies. We received quotes from 4 different companies, and we can say that Talent's pricing and offerings are reasonable and fair. They were very laidback yet professional. Terry was who came out to our house initially, and he was great! We felt at ease choosing their team. The young men who came to install our unit were very courteous and seemed to pay good attention to detail. I really appreciated that they always wore coverings on their shoes (they are the only company who did this). Small things like that make such a difference to me! It has only been a few days since the install, but we are very pleased. We would recommend them to anyone and plan to use them again in the future!

terrible customer service, just 'cause my phone was not from the area, not professional at all…read more Don't risk it!

When your refrigerator begins to not make ice or cool properly, you don't want to have to wait 3…read moreweeks for service. That was the response I got from at least 4 other services before making my way down the list to Weaver's Appliance Repair. I was not put on hold, I was not referred to a voice menu (like SO many others), and my call was not sent to an answering service. I got a live person who listened to the symptoms of my refrigerator and told that someone would be by to see about it the next day! I was also given a window of 12:00 to 4:00 that afternoon which exceeded my expectations. Mr. Weaver went right to work and told me that I would need a new refrigerator. He also told me that he could fix it but it would be more expensive than buying a new one. He was honest, forthright, and had integrity. He looks young but is very experienced and I would not hesitate to call him again for ANY appliance repair needs that I need. You can't go wrong!!

Appointment scheduled. Waited all day. Followed up with company and was told that I wasn't…read morescheduled. They apparently have too much business1

Air Essentials is awesome! We've been in this house a long time, and they've done everything they…read morecould to keep our furnace & AC working for many years past what would be expected. Last week was all that the ol' system had left in it. Chad considered what we would need; came up with a great system; and explained the details to us. He found a system that had really good current offers and incentives from the manufacturer. When we were ready, he and the crew got after it! New AC and furnace system install was pretty much done in half a day. AND IT IS SO QUIET! Works great, too. Love it! As they hauled off the old system, we noticed it was installed in 1990! 35 years was a good run. Looking forward to many, many good years of comfort from this new one. Thank you, Air Essentials!

These people are crooks. Charged my mother 9,000 dollars to dry up a floor and never did it , had…read moreto be fired and gave no response to not doing the job insurance got involved and agreed they over charged her and did nothing. Ripping the elderly off

If I could have left zero stars, I would have. Our hot water tank started leaking late Friday/early…read moreSaturday (7/17-7/18), and given that Roto-Rooter had installed it, and it was still under warranty, we called them to come and fix it. They said they were sending someone, but after a couple of hours no one showed up or called to let us know what was happening. We called again and the person said she didn't know what was going on or why they were not getting in touch but that she would look into it. A few more hours went by with NO CONTACT whatsoever, so we called a third time. We were assured someone was on the way. To make matters worse, we had family who had arrived for the weekend, and we had no hot water. Now it's Sunday (7/19) and we called a FOURTH time, and were told someone would be coming. NO ONE SHOWED UP OR CALLED US!!! Finally after having been without hot water for more than 36 hours, we cancelled Roto-Rooter and went with another plumbing company even though it would cost us more. They arrived fairly soon after we contacted them, and they fixed the problem. Everything about our experience with Roto-Rooter was NEGATIVE and I would not recommend this company to anyone. So disappointed!

I had a plumbing leak and subsequently needed my faucets replaced. I called mid-morning and the…read moreladies sent Michael out by noon. He did an excellent job. He was prompt, kind, professional, efficient, and everything was tidied up before leaving. The entire experience was smooth and stress free from start to finish. I highly recommend and will definitely be using them again in the future!

Nick is fantastic! We had a seemingly undiagnosable (or very expensive) spigot problem around our…read morepool. Another plumber had quoted us THOUSANDS to fix it and said it would require jackhammering up our patio (for thousands more). We let it go until it became a geyser and were dreading what was to come. We called Around the Clock, they worked us in quickly, and were very good about being responsive when we called to ask for an ETA a couple of times (we're those people...) Regardless, Around the Clock came out, diagnosed it in no time, and we were in and out at an EXTREMELY reasonable price. We won't use anyone else for plumbers (and are alreading getting a quote for another issue...)

Avoid at all costs:…read more Had Best Care Home Services come out for a simple job of reconnecting my sink and dishwasher after a countertop replacement, through Lowes. What a nightmare this has been: The technician showed up and started working on the plumbing without knowing where the shutoff was, or trying to shut it off. Water was spraying over my kitchen for several minutes and I had to grab countless towels while he went outside and tried to find the shutoff. He then cut himself, and was bleeding all over my kitchen, for which I gave him more towels. He then told me that my garbage disposal was broken, and told me I had to go to Home Depot and buy another, and pay for the install in addition to the job I already paid them for. Interestingly, my disposal worked perfectly fine before they arrived. Somehow, it was broken within the one hour job. Things went even more downhill from there: 1) A few days later, the plumbing sprung a leak. I called Best Care and they sent the same guy back. He said that he installed the Ptrap backwards (how is that possible?) 2) A few months later, the water shutoff valves he installed sprung an undetected leak in my cabinets, and I now have destroyed cabinet wood and mold throughout. 3) A few months later, the drain pipe from my sink completely fell off while running the garbage disposal (also how is that possible?) and water sprayed out into my kitchen cabinets and floors. Not to mention their plumber gave me his cell phone number and told me to call him directly for "better prices". Having Best Care do work in my house was probably the singe biggest mistake I have made as a home owner. Please avoid at all costs

Dewayne was very patient and thorough going through our options to fix the AC issue. He clearly…read moreknows his stuff- identified the problem immediately and was generous with his time to help us with the various packages. I feel very confident moving forward with his service.