If I could rate them less than 1 I would. I have used Rise…read moreHeat and Air for over 15 years exclusively.They are my neighbors. 3 years ago I hired them to install a 4 ton air HVAC system. Yesterday the system failed to cool. I called for service. The owner Ben Rise arrived onto the property didn't respond when I greeted him" He Immediately made reference to my other unit that they did not install. I mentioned to him that I called them first for a quote and went with the best offer. After that he determined that there was a leak. I simply asked him about why a new system would have a leak. He told me that would give me freon and I could call another company to fix it. He then told me I can call his attorney when I continued to ask why this issue was occurring with a new unit and new lines. He then stormed off my property yelling and screaming at me. He then got into his truck, reeved the engine and drove down the street putting lives in danger with his reckless behavior. Needless to say, his behavior is completely unacceptable,disrespectful and unprofessional. I have referred Rise Heat and Air numerous times over the years, but would never do so after this encounter. I have never in all my years been spoken to on my own property they way Ben Rise spoke to me this morning. Hire them at you own risk.

They showed up quicker than expected and got my air system up and running. The technician was very…read moreknowledgeable and explained what was going on with my system. I felt they were very reasonably priced. I will use them again in the future if needed.

Our heat went out on Christmas Day during what was considered to be a generational winter storm…read more Rossair owner Robbie, got us up and running again. His expertise and willingness to work us into a demanding schedule were fantastic. Highly recommend this business.

I cannot say enough good things about this company. They are timely, efficient, honest, & reliable…read more We have used them for years. When I ask questions, they always have a good answer--these people know their business well. I can tell they have years of experience and training behind them. After years of working with us to keep an old system limping along, they installed a new one at my request. They quoted 6-8 hours for installation, and had it done in less than 5. I am very happy, and holy cow this new unit is so much better than the old one. If you need HVAC unit work done, you would be doing yourself a favor calling them.

Great service, fast response, professional, and honest. Took time to inspect our unit and made…read morerecommendations.

One way heating and cooling showed up quickly and began work. They were very knowledgeable and were…read moregreat at explaining the problems. The Ac unit was fixed in a timely manner and is working again. Great work by an honest company.

This company is top notch. after giving me a quote, Shawn was able to warranty it on the parts…read more they just saved me a pile of money!

There is nobody in the HVAC more straightforward or honest than Shawn Gatlin. I found out about his…read morecompany through my neighborhood Facebook group, and he has the whole neighborhood on lockdown because of his amazing service and fair prices. Gatlin's Heating and Cooling is also my go-to HVAC company any time one of my clients' heating or air conditioning go out. They show up on time, give a fair diagnosis, and repair or replace the unit at a fair price. I also use them for my personal needs. A month or so ago they prevented my clients from paying to replace a whole HVAC system due to a coil with a leak while another company (that my clients found on their own...) told them it would take a month to find the leak, and that they needed to have the whole system replaced. Gatlin's Heating and Cooling has helped my clients in Athens, Madison, and Huntsville. I highly recommend them based on quite a few experiences, and would give them more stars if I could.

lied to me and charged me for two inspections yet never inspected them. they were supposed to…read morerefund but never did. don't trust

worst experience i have had with an hvac company. I hired to inspect and they walk in and dont…read moreactually look inside the units or verify component are within limits. they missed a lot and I paid the price. rushed and lazy

Glenn is a great HVAC tech. He's quick, and gives you a very clear diagnosis to your HVAC issues…read more We were given a couple options that were very affordable. We highly recommend Excalibur.

I contacted Excalibur Heating and Air about noon today after difficulty getting service for 5 days…read morefrom a prior vendor. Glen told me he would be out before evening but arrived by 3:00. He worked diligently to reconfigure poorly placed traps/pipes that was causing an air lock and inability to drain condensation which led to a malfunctioning system. I highly recommend Excalibur Heating and Air. This will definitely be my choice for HVAC services in the future. Excaibur Heating and Air. 256 975-0004 Joan Walls

Each year we call McCormack Heating & Cooling to service the gas packs. My family has known Bobby…read moreMcCormack since the early 1970's. He runs an honest good business and doesn't take advantage of his customers. This year when the units were being serviced, the heat wouldn't come on. It turns out that a power distribution box associated with the generator was broken. The heating technician was able to bypass the box to make sure the heat was working. Bobby McCormack has helped my family and several friends of mine. Once he replaced the air conditioner for a co-worker. Six months after he installed her AC, he sent her a rebate check from the manufacturer for $500. He could have kept the money for his business but he didn't. He's an honest good man. I highly recommend Bobby McCormack with McCormack Heating & Cooling.

Had a unit put in earlier this year and meant to post sooner. Super pleased with everything they…read moredid. Explained anything that I needed to know. Recommend highly to everyone! And couldnt beat their price!

This summer, my air conditioner stopped working. First thing in the morning, I looked up HVAC…read moreservices nearby and picked these guys since they were open early and they were the closest. Somebody responded immediately and sent a technician in the afternoon. The tech did a thorough checkup and identified that the capacitor had gone bad. They also suggested that I replace the entire HVAC unit since it is almost 20 years old. I requested a quick fix which is to replace the capacitor. Capacitors seem to be very cheap when purchased online. They charged way more than the price, of course factoring in the time and labor involved with the analysis and replacement, it was reasonable. The tech who showed up was very knowledgeable. A few months later, in winter and a day after the first frost, my heater stopped working and I spent an entire night shivering in the cold. First thing in the morning, I requested conditioned air solutions for a technician and they sent someone within a couple of hours. The tech spent a lot of time checking the hvac system and identified the same issues as the previous tech mentioned. This technician was also very knowledgeable and answered all my questions patiently. It was apparent that my HVAC is getting old and I could no longer continue with the temporary fixes. I decided to replace the entire thing and conditioned air solutions gave me an estimate and a payment plan. After I agreed, they booked a technician within a couple of days. The entire process went smoothly and their technicians have done an awesome job with the installation. They cleaned up well afterwards. I could not be happier with the service. I suspect that their prices might be a bit higher, but from what I understood talking to their techs is that the company pays them well and treats them well. So, all is well! I highly recommend them for any HVAC needs.

It hit 85 in my house today on a 6 year old unit from Conditioned air. Let that sink in before you…read morecall them. TLDR: Most expensive in the area for no benefit or gain over other companies. In fact, design of our system was extremely poor, we've had multiple mechanical issues, and overall the experience has been not the best compared to other companies. Please get multiple quotes, you will thank yourself We have an upstairs and downstairs unit from them installed in 2020. The primary issue relates to a pump-drain system installed by them. Our previous upstairs unit relied on gravity to drain condensation. After we got into the install of the new unit, I was then informed that the new unit would not fit in the attic and would have to be placed somewhere else. After their horrible plan to place it basically out in the open of the second story, I proposed a solution where it could be out in a newly constructed closet. No big deal except a few days later I noticed them installing some stuff next to it so I asked what it was. They explained that it was a pump for the condensation line. I expressed STRONG concern to deviating from a gravity fed condensation line. They swore up and down that multiple customers had them without issue. I foolishly trusted the name. Boy was I wrong. For the first several years, I suffered through that pump. At first, it was just crazy loud. When it came on, it almost covered the TV. So they built a box. Then it got worse. It has a fail safe trigger system that shuts the unit down if it isn't pumping right or the trigger flips. I spent COUNTLESS nights hot and sucking water out of that stupid thing to limp the unit along until a tech could come out. After a few years and many complaints, a tech finally acknowledged that many many customers were having the same issue and they had decided to try to install a better plumbing piece for most of them. So I was being lied to previously apparently. They scheduled me for the new plumbing install for the pump and it did a LOT better until writing this review. I just got my wife home from the hospital to a hot house. And you guessed it, condensation pump lines are full... I will most likely have these issues for the life of the unit