I really enjoyed the experience. They worked hard on it and addressed any small concern I might…read morehave. Thorough. Great job!

I confess that I haven't taken the best care of my car. I brought it in with a ton of pet hair in…read morethe back that I thought would never come out, and I was worried my paint would never look as good as it used to. These guys took extra good care of me, and now my car looks and feels as nice as it did when I took it off the lot that first time. If you want an above and beyond experience that will exceed your expectations, look no further. I would advise that if you want a full detail package like I did, you should plan on leaving it with them for a few hours if you can. Perfection like this takes time, y'all. Support local businesses!

I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.

I have enjoyed this car wash and especially the $5 extra for unlimited washes for a month. Very…read morenice workers too.

I got the 20.00 special. It wasn't as good as the 8 dollar car wash. No wheel shine, even though…read moreit said it had it. No rain-x, that I could tell. I had to clean my tires, myself and there was, still, dirt on the car. The employees brushing the car broke of my deer finder chassy so, I'll have to replace, those. I told them about this and even though one of them gave me a look, I told him, he needed to understand what I was saying. I will be contacting the Corporate Office about this. Date: 11/12/19 - Tuesday, November

Not sure why I didn't have more faith in the earlier 2-star reviews, but I figured how bad could it…read morebe. For $15 I got a quick brush pre-wash and a run through the touch-less wash. The dryer at the end did a decent job, but a towel would have been a nice touch, along with the option of a vacuum. 2 stars, it is.

Nice place. Open, inviting. Good convenience store…read more But the restrooms are deplorable, disgusting, and not properly maintained.

Coming from TX, my van needed a good wash. Haven't detailed it in ages and it was a great feeling…read moredoing it all by myself. They had the towels, the cleaner, and window wash spray too. Would come again!

Started out great but I think it was bought out by a big company and it's all been downhill since…read more I've got a membership and used to go after work every other night (get off at 7:00pm, get to wash at 7:30pm). In the last 2 months they've turned off the license plate reader I think in hopes people will just leave (so they don't have to do their job?). Anyways, you'd sit there and wait 10 minutes for someone to come up with a terrible attitude to ask for your number to get you in. Now, they put the cones up in front of the lanes at 7:15-7:25 to completely prevent people from being able to come thru. I've been trying for over a week to cancel my membership but it's basically impossible. I'm going to have to call my bank to cancel my card and get a new number to stop the charges. Avoid this place like the plague.

I come here a lot bc I joined monthly. It saves a lot of money and they offer a military discount…read morefor monthly accounts. It's a great deal at a really good car wash. They offer rags and spray for free. A lot of other washes don't offer this service which is another reason why I'm here. Great job and keep up the good work.

Did a very good job on my vehicle. Had clean rags and cleaning material available for after the…read morewash. Vacuums work good.

Dropped off my truck & talk to lady in detail about what I wanted done, Seats & carpet were dirty &…read moreneeded special cleaning, specified cleaning all compartments on interior & we took approximately 20 minutes to get everything out of the vehicle including the bed of the truck. The lady looked over the truck with me & quoted $150 since seats & carpet needed extra cleaning. Note the bed & some compartments were not Touched at all, this was very disappointing since we specified everything to be cleaned, stopped payment on check cause nobody answers phone & voice mail is full can't even leave a message!!!

Until it moved from the old SEARS location, it was the best detailed in the city. IHave not used t…read morethen since they moved to Mulberry and I noticed the other day, there location had a new name, do not know where B went or it is out of business