I really enjoyed the experience. They worked hard on it and addressed any small concern I might…read morehave. Thorough. Great job!

I confess that I haven't taken the best care of my car. I brought it in with a ton of pet hair in…read morethe back that I thought would never come out, and I was worried my paint would never look as good as it used to. These guys took extra good care of me, and now my car looks and feels as nice as it did when I took it off the lot that first time. If you want an above and beyond experience that will exceed your expectations, look no further. I would advise that if you want a full detail package like I did, you should plan on leaving it with them for a few hours if you can. Perfection like this takes time, y'all. Support local businesses!

I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.

I have enjoyed this car wash and especially the $5 extra for unlimited washes for a month. Very…read morenice workers too.

I got the 20.00 special. It wasn't as good as the 8 dollar car wash. No wheel shine, even though…read moreit said it had it. No rain-x, that I could tell. I had to clean my tires, myself and there was, still, dirt on the car. The employees brushing the car broke of my deer finder chassy so, I'll have to replace, those. I told them about this and even though one of them gave me a look, I told him, he needed to understand what I was saying. I will be contacting the Corporate Office about this. Date: 11/12/19 - Tuesday, November

Not sure why I didn't have more faith in the earlier 2-star reviews, but I figured how bad could it…read morebe. For $15 I got a quick brush pre-wash and a run through the touch-less wash. The dryer at the end did a decent job, but a towel would have been a nice touch, along with the option of a vacuum. 2 stars, it is.

Nice place. Open, inviting. Good convenience store…read more But the restrooms are deplorable, disgusting, and not properly maintained.

Coming from TX, my van needed a good wash. Haven't detailed it in ages and it was a great feeling…read moredoing it all by myself. They had the towels, the cleaner, and window wash spray too. Would come again!

Be VERY careful with these people. A woman will be standing at the machine and will not let you…read morecheck out on your own. Then will offer the special promotion. She then taps the credit card and tells you that you do not have to worry about cancelling the membership because she tapped it with no pin code, this way it will not auto renew. Then the next month you get hit with a $30 auto draft. Be VERY careful of the scheme this company is running because under no circumstances will they refund the next months amount even if you have not used it for that new month. A very sketchy company. We enjoyed the actual car wash, the vacuums also worked great. Just be aware of the sketchy business practices.

I come here a lot bc I joined monthly. It saves a lot of money and they offer a military discount…read morefor monthly accounts. It's a great deal at a really good car wash. They offer rags and spray for free. A lot of other washes don't offer this service which is another reason why I'm here. Great job and keep up the good work.

My Experience has not been the Best since I Became a Member Of Joey's Car was and I hate to say…read morethis . I drive a 2018 Ford 4 x4 in Great Condition. One of the Issues I have is that every time I go I have to tell them to Spray the Truck off with Water to get the Dust , Grit, and Dirt off of it before Scrubbing it with their Brushes. If you have items like these on the surface of the Vehicle and you dont Spray it it will Scratch the Surface you would think this would be the First thing they would Especially to a Pick up but NO they Hit you with the Brush and when I say HIT YOU with the Brush not an easy brushing its Rough and 1/2 the Time one guy will do one side of the Widows and the guy other will not touch his side . There should be a PROCESS TO DO EVERY CAR THE SAME to get them CLEAN. Last week I went through I had to Roll my Window Down and tell them to Spray it Off the guy on the Driver side did the Guy on the side NOPE. They Started Brushing the Hood on the Truck REAL FAST and ( I Know it was an Accident but he was brushing to Fast and Hard ) he hooked my Bug Deflector on the Hood Pulled The Left End Off and I saw this Happen . I could not Do any thing because I was moving into the Car Was and he did not stop it . When it got to the First Roto Brush in the Wash it Slipped The Deflector up and Broke into off of my Hood. Once I when through the Wash I pulled around to the Front got the So Called MGR to come out and he started Questioning ME. I told him that I understood kit was an ACCIDENT but they took Pictures, I had to fill out a Form with the Vin Number of my Truck and I was told the Some body would be Calling me THAT DAY . I HAVENT HEARD A WORD FROM ANYBODY. I called them and this Guys the SO CALLED MGR said it would be 2 WEEKS before they would CONTACT ME **** 2 WEEKS****. I went by there today 7-16- 26 and ask them what was going on and if there was somebody I could Contact to Just see what they were going to do if anything and they said they did not have a phone # to reach some young Lady. By the Way I run my Truck through the Wash BUT I ALSO HAD TO ASK THEM AGAIN TO SPRAY IT OFF BECAUSE IT HAD DIRT AND MUB ON IT BECAUSE OF THE RAIN WE HAD YESTERDAY. Customer Service will make YOU or BREAK YOU and I am surprise folks keep going BACK.

Dropped off my truck & talk to lady in detail about what I wanted done, Seats & carpet were dirty &…read moreneeded special cleaning, specified cleaning all compartments on interior & we took approximately 20 minutes to get everything out of the vehicle including the bed of the truck. The lady looked over the truck with me & quoted $150 since seats & carpet needed extra cleaning. Note the bed & some compartments were not Touched at all, this was very disappointing since we specified everything to be cleaned, stopped payment on check cause nobody answers phone & voice mail is full can't even leave a message!!!

Until it moved from the old SEARS location, it was the best detailed in the city. IHave not used t…read morethen since they moved to Mulberry and I noticed the other day, there location had a new name, do not know where B went or it is out of business