I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.

They charged me $10 on my debit card for a $2 car wash. That is ridiculous!!!!!…read moreI didn't realize it until I looked at my bank account. Do not use credit or debit card there. Damned crooks!!!!! You owe me $8 bucks punks!

Jeannie and her team took fantastic care of my little car! It's six years old, and beyond the…read morestandard $3 drive through car wash, I've never really shown it much love. When I took it to A&J though, they removed years worth of bugs, dirt, and stains, and when I picked it up, I felt like I was getting into a different car. Thank you for cleaning her up, restoring her original shine, and taking great care of me through the process (they drove me to work and picked me up as well!) In addition to how professional A&J was with my car, it was wonderful to work with Jeannie because she is sincerely kind and thoughtful to all of her clients!

This is a great instant car wash with great prices and some real nice people working here. If your…read morecar is filthy or just needs a shine, stop here. The high end prices are in line with other high end three minute washes, invited have my car detailed for the same price but right now I don't have 30 minutes to spare!

This car wash became Rich's Car Wash after April 2017 renovations. Car wash is good but free…read morevacuums don't have enough suction. Facility has BOGO and specials. I don't get a car wash often enough to enroll in club.

Not sure why I didn't have more faith in the earlier 2-star reviews, but I figured how bad could it…read morebe. For $15 I got a quick brush pre-wash and a run through the touch-less wash. The dryer at the end did a decent job, but a towel would have been a nice touch, along with the option of a vacuum. 2 stars, it is.

Nice place. Open, inviting. Good convenience store…read more But the restrooms are deplorable, disgusting, and not properly maintained.

Coming from TX, my van needed a good wash. Haven't detailed it in ages and it was a great feeling…read moredoing it all by myself. They had the towels, the cleaner, and window wash spray too. Would come again!

Started out great but I think it was bought out by a big company and it's all been downhill since…read more I've got a membership and used to go after work every other night (get off at 7:00pm, get to wash at 7:30pm). In the last 2 months they've turned off the license plate reader I think in hopes people will just leave (so they don't have to do their job?). Anyways, you'd sit there and wait 10 minutes for someone to come up with a terrible attitude to ask for your number to get you in. Now, they put the cones up in front of the lanes at 7:15-7:25 to completely prevent people from being able to come thru. I've been trying for over a week to cancel my membership but it's basically impossible. I'm going to have to call my bank to cancel my card and get a new number to stop the charges. Avoid this place like the plague.

They have bug wash available for me to use before getting my car washed. The only thing I didn't…read morelike was there were small children running thru the parking lot.

Horrible car wash, loud vulgar music and unfriendly employee's. no towels, stinks of weed.read more

I'm big on quality care; I believe sincerely that if you invest time and effort into the right…read morepeople places and things the return of investment is going to be more than you imagined I say this because I take vehicle maintenance very seriously , and the people at Rich's car wash in Prattville do as well, I originally went for a classic wash and because of the price prices available in the options I immediately upgraded : the quality of the wash for the price paid, makes it impossible not to on a matter of principle and arithmetic. The water, the soap, the parking the whole place was spotless from top to toe, this place got it right. I had a great experience here and if I lived closer, I would be washing my vehicle here every single day. It's important, of course to go places where you feel valued and where you feel you're getting a good value in personally I was very content with my experience here. I went back multiple times and would highly advise it for anyone who takes care of their car and actually cares about a quality wash

From the owner: Rich's Car Wash treats people like family while providing the very best car washing experience…read morepossible every day. As the largest operator on the Gulf Coast with over 30 locations in 6 states, our sites provide numerous services including express wash tunnels, polish tunnels, vacuums, mat cleaners, and also Unlimited Wash Club packages to help customers save money while keeping their vehicles clean.