Looking to build a pool in your backyard? This IS the company you should use. Not only is Scott Hebert, the owner, creative, knowledgeable and talented when it comes to pool construction and design but he does an Amazing job with outdoor kitchens too. This is the 2nd pool Scott has helped us build. Not only is the build process smooth and within the budget quoted but he is Incredible about making sure if anything happens that warranty work is completed promptly!! Thanks Scott (and Janet) for your Awesome work! read more

The email that I sent to the owner, Scott Hebert: Scott, I wanted to take a few minutes to let you know how disappointed we have been with A-Bear Pool Innovations. We found you on Angie's List, which I refer to all of the time when making decisions about contractors for our house. We subsequently discovered that we knew some of your previous customers (and potential customers), which made the idea of working with A-Bear even more desirable. I first met with Jeremy on July 11, 2013, when he came to our home in Telfair to take photos before he started on a plan for us. At that time, I was quite honest with him and told him that we weren't likely to put a pool in this year, but 2014 was a good possibility for us. I also let him know that we knew previous A-Bear customers, including one that is still used as a reference today (XXXX XXXXXX). We also know another couple that planned to sign with A-Bear just before one of them was diagnosed with cancer a few years ago. Unfortunately, that diagnosis caused them to change their plans. Because we were not planning to build right away, Jeremy asked if he could have 1 to 2 weeks to prepare our plans, as some other potential customers were eager to get started on their projects. Understanding how I would feel if we were anxious to get started, I more than willingly agreed to the 2 week timeframe. I never heard back from Jeremy, so I emailed him on August 9, 2013 and stated that it had been almost a month since we met and asked him if A-Bear was interested in providing a rendering and quote for us to consider. To be honest, this is not typical for me. I would normally assume there was no interest and just move on to another company. However, because of your close proximity to Telfair, and the great recommendation that I received from XXXX, I really wanted to talk to A-Bear some more to hear about your products, pricing, ideas, etc. Jeremy returned my email on August 12, 2013 and offered to meet that Friday, or the following week. We had some vacation planned and other things to coordinate, so I did not respond until August 14, 2013 after we had time to thoroughly look at our calendars and pick a time that would work for us. I let him know that we would like to meet with him at 2:30 pm on August 30, 2013. Jeremy responded on August 16, 2013 and agreed to that appointment. I replied with a thank you and then sent another email reminding him that we also wanted to see some other pools that day (as he had offered) that were similar in size and scope to our proposed project. Apparently neither of those emails prompted him to put our appointment on his calendar. When August 30, 2013 came around, we showed up at your office at 2:30 and told the lady up front that we had an appointment with Jeremy. We could tell by the look on her face that something wasn't right. She went to the back, where she and Pete (I think) looked at the Google calendar and did not see an appointment. She then called Jeremy, who acknowledged confirming the appointment with me, but he was apparently at another appointment and was not available. He offered to come to our house the following morning (Saturday), if that was convenient. We already had plans for the following morning, and we certainly were not impressed with Jeremy's follow-through at this point, so we told her that we weren't interested. Keep in mind that the appointment at 2:30 on a Friday afternoon was during working hours, which meant we both were away from work for an appointment that never materialized. The lady at the counter gave me your card and took down my information. It was my understanding that she was going to have you reach out to me. She asked us not to make any decisions until we had a chance to discuss this with you. I got the impression that this wasn't the first time Jeremy had let things fall through the cracks. It's been a week now, and I have not heard from you, so I figured I would send you an email so that you would understand how some of your potential customers feel. I also intend to add a review on Angie's List when I can get around to doing so. We have already received a quote from Anthony & Sylvan and are meeting with Platinum Pools tomorrow afternoon. We will likely still look at one or more other companies before we make our decision, as we want to make sure that we are getting the best product for our money. Price is a consideration for us, but value is of utmost importance. I wish that A-Bear had been more customer-focused. We were eager to consider doing business with you, but the lack of effort and enthusiasm that we've seen while trying to earn our business has really made us wonder about the service and attention we might receive after the sale. read more

Do NOT give this company any money upfront!! Right from the start of the project I had an A-Bear contractor send me a letter threatening a lien on my house even though I had already paid Scott and Janet Hebert for his services. When it came time to finish the pool another contractor threatened to walk off the job unless I paid them 77k on the spot. If you want a pool built call Modern Method Gunite and talk to Edgar the owner. His company poured the gunite and applied the Bead Crete Pebble finish to our pool and did a wonderful job. Also Superior steel did a fabulous job but I also paid them direct. Even A-Bears own employees complained they were not getting paid. Its all about the right subs doing the work not the pool company so stay clear of this one. read more

We had a pool and spa, and patio placed in our backyard in early 2017. The pool contractor was A-Bear Pool Innovations. From the very beginning this contractor was eager to gain our business. We researched several contractors for this project and met with five of them to get their inputs on design and costs. Some of them never got back with us. A-Bear on the other hand, met with us several times to adjust and optimize our pool design. They offered a one-stop approach covering everything from the pool to the spa to the patio. They offered suggestions for fencing and landscaping contractors to use as well, and a company who could take care of start up and pool maintenance. Construction began in early January and finished up in April. We did experience several days of delay due to rain. We appreciated them not working these days as they would have made more of a mess to clean up due to the muddy conditions in the backyard. However, when work could be done on the patio instead of the pool this work progressed in an effort to keep the project moving along. As is always the case we did have to make decisions and adjustments along the way. A-Bear Pool Innovations management was onsite numerous times to check on progress and identify potential upcoming issues. Each time this occurred we met with A-Bear Pool Innovations, reviewed the options and associated costs of them. Whenever we chose to do something more than what was in the original design contract a contract addendum was prepared and approved. As an example, we originally went with stamped concrete for the pool decking to save money. Before the concrete was installed, we decided to upgrade to pavers which offered a lifetime warranty. Overall we would strongly recommend consideration of A-Bear Pool Innovations if you are looking at a pool, spa, and/or patio project for your home. They exceeded our expectations and we are confident they will exceed yours too. read more