Great service from Dr. Luck, front desk staff and Nathan in PT. Don't wait like I did. I always feel better after leaving their office!

I have been a patient of Dr. Luck's since I was 19 or 20. I liked him so much my entire family ended up becoming patients as well. He doesn't treat me like I'm just another patient. He actually took the time to get to know me as a person, really listen to what I needed, came up with a treatment plan that surprisingly worked (the treatment he put me in did wonders for me knee issues), & he taught me how "holistic/alternative" medicine is more beneficial than pharmaceuticals. I've seen a few other chiropractors, but they can't even compare to Dr. Luck! read more

My shoulder was hurt during a treatment on the adjustment bed. The pain continued to get worse. Over the next few days I called to talk to Mr. Luck about it but he never returned my calls. At the following treatment, I told him I didn't want to use the adjustment bed anymore, and in a rude manner, he said there is nothing more he could do for me, walked out of the room and gave my file to a women in the office to close me out. read more

Before any services you're required to pay upfront & you will be prompted this after you fill out the application. With that being said, I received treatment from better back clinic & was left unsatisfied after 1st month session of treatments. Decided not to return after my last paid session. I told them in person I wanted to cancel autopay & they demanded to know why in text and in email. I found that to give a very bad parenting vibe haha but I did so anyway. Fast forward to a few days later to them taking money out of my bank. Immediately I disputed the transaction & put in an order for a new card that really hindered my ability to pay bills etc. for over an entire month due to mail complications. All could've been avoided if better back clinic weren't attempting to rob me for another monthly session I did not want & clarified I didn't want. Then the mail started coming in of invoices for sessions I haven't had yet claiming that I was still needing to pay for & was overdue. I texted them a very lengthy message requesting them to get their papers in order & not to harass me anymore with the false invoices being sent via post carrier. They kept on & they're currently keeping on sending me these fraudulent invoices. And as if that weren't enough, recently I began getting text messages claiming that I'm missing appointments?? I haven't been to better back clinic for over 6 months! They are also asking for me to reschedule along with setting up future appointments. So in my professional opinion AVOID AT ALL COSTS OR THEY WILL LITERALLY CHARGE YOU & it WILL COST YOU BEING HARASSED. My legal team is gathering all the intel so when we slam them we will pursue and continue to press charges inevitably shutting down the harassment etc Ciao PS BETTER BACK CLINIC & all employees please stop harassing me! You know exactly who I am & will make my voice heard & my presence felt if you continue to harass me. Oh yeah PSs I especially didn't appreciate the day your receptionist accidentally stumbled her words calling me a Ni66a & immediately turning bright red from the embarrassing moment that she birthed. PLEASE STOP HARASSING ME!!!! Namasté read more

I would like to add my view on a Better back clinic. I'm not one to write reviews however; I must say that when I went into the clinic for the first time I was so sceptical, and yes all the jokes that are chuckled about chiropractors . Well I was in pain and not sure where to go. I saw the sign from Wadsworth . My first impression was great , this was like a family owned invirement . I was greeted with kindness and a real concern for my needs. Here's the best part Dr. Luck saw me , did my exrays made me feel calm and he was confident he would be able to help me I have severe lower back problems from years of wear and tear. I was so out of alignment. He placed me on his majic swiveling chair (that's what I call it) and he did his handy work on my legs , back, neck and even fingers . I sat up and my jaw dropped to the floor I was amazed . He made me feel great I had not felt that good in years. Yes the road we took from that day forth was a road yes but we'll worth me going there. I highly recommend him to any and all who may be suffering like me. Read his credentials if you must. Jesse is great at the front desk, Allison is amazing and we works with you, my massage gal is incredible Adrianne Fragua read more

Wonderful Chiropractor, kind compassionate with healing hands. I have been coming here for years with back sciatica and neck problems. I feel revived after a visit.! read more

I love Dr. Luck and love coming to see him. He's a great Dr. Very friendly and understanding. The staff I must say has really gone downhill. The lady who is at the front is not very welcoming or friendly. We've honestly slowed down in coming here as often because the staff just changed so much. The staff is who you come into first contact with and it really brings the energy down. She's never been friendly to me, she always forgets who I am and the phone never gets answered. I have called in a few times along with my mom and other family and you leave a voicemail and half the time you're not called back. It always just seems tense in Here now an overwhelming feeling. I really got disappointed when I had a massage scheduled. I paid for my massage a week and a half in advanced and I work up the morning of with a terrible cold/flu. Body aches, head pressure I couldn't even get my son to school this day. My massage was scheduled at 2p.m. I called in at 10 a.m. and said I had to cancel and Jeanine said, "ok but I'm sorry to say you forfeit your money" "you didn't call in the 24 hour cancelation window" I told her I wasn't expecting to wake up so sick and if I can just please get rescheduled. She said, "ya sorry but no. This is how they get paid and I can reschedule in the future for full price. "She had no sympathy for me and was very rude. All the front desk ladies prior have always been so helpful and understand and she just put a very bad taste in my mouth. Noone is expecting to get so sick and She couldn't even help me work anything out and just hung up the phone. I'm sorry, but when staff is this bad it makes noone want to go in. My entire family and friends come here and im always the one it seems to not be remembered. We live so far away now too and make the drive to go see Dr. Luck because there is no other Dr. There just isnt. Its just really unfortunate. read more

I've been going to Dr Luck for 16 years! He's amazing. He truly cares about his patients and know how's your treat. He never pushes an aggressive treatment and always listens to what's bothering you. I've moved away and always came back for Dr Luck to treat my back. I love how his office has a little of everything! If you are looking for a great, honest chiropractor and has everything to offer at a practice he's your guy! I recommend him to all my friends and family! read more

I work at ups and over the time I was there I screwed up my back and was referred to the better back clinic. I could notice a change and a lot less back pain in just a few visits. Highly recommend coming here if you have consistent back pain! read more

I was given a diagnosis and immediately put on a heavy treatment plan only to find out my true diagnosis is not as severe as this facility communicated to me. I felt taken advantage of to be honest. I feel like this place just wants to get as many people in and out as possible. I went in a couple times when 10 patients were lined up to get an adjustment. There is not more than 2 minutes spent with the dr at any appointment after the first or second evaluation. read more

In the first 2 weeks I felt instant improvement, the Xrays were important and affordable. They have a customer for life with me!

This place is absolute bullshit. Would give 0 stars if possible. My husband went here for a few treatments back in 2014 and paid at the time of service. We later learned (5 years later) that they had been charging him for adjustments and massages after he had already finished his treatment plan. There was a total of $1200 charged for manipulations that were never rendered. This place is a huge scam and I reccomend avoiding at ALL costs! read more

To start off with, I don't like doctors and even worse, really think chiropractic is bunch of smoke up wherever smoke can go. But I was referred to Dr. Luck by my primary for some back problems I was having. I went here to get some chiropractic work done and I am very impressed! Dr. Luck and Dr. Donadoro(sp) are excellent with what they do. I was worried about not being able to afford it, but they worked with me on financing and it was actually cheaper than going through my health insurance and the co-pays. I like that everyone takes the time to listen to you and address your needs. This is how chiropractors and doctors should work! I have no hesitation recommending Complete Care or A Better Back Clinic to anyone. I haven't had a massage...yet! From the patients I have met in the lobby, they seem like they can't live without them. They have a nutritionist and aesthetician(sp) on site, but I don't think they work for Dr. Luck. If you need a good massage or more extensive work, I am impressed by this office and would recommend it to anyone. I was skeptical about chiropractic work as they say, you can't go just once. That is true because you feel great after every adjustment and wand to come back for more. My back feels so much better now than it did 3 months ago. Thanks Dr. Luck and Dr. D for the great work and the information you have given me. I will definitely take better care of my back! read more

I loved Dr B. I went here for a year. I learned that the 10 cold laser treatments were done incorrectly. The person doing them did not know how to operate it. Neither my copay or insurance was ever reimbursed. I was also overcharged by the person handling the insurance and billing. Rumor was she had embezzled money. I understood why Dr B left. I did not trust them anymore. After moving to Canon City my new chiropractor and I have spent over 2 months trying to obtain my X-rays and records. We have been told they will be faxed, mailed, etc. still nothing. I am unable to receive my records. What a scam this office is. read more

Started seeing Dr. Luck after injuring my lower back doing some heavy lifting at home. After about 6 weeks with no improvement at home I started seeing Dr. Luck and within 2-3 visits the pain had subsided, I'm now at 6 visits and I'm feeling much better! I will continue these treatments and along with my PT I hope to be better than ever before, no more slacking with my back wellness I'm making it a priority from now on! His office is easy to get to off Hampton and Wadsworth, his staff is very friendly and accomodating to help with scheduling appointments. Thanks doc! read more

Dr Luck is fabulous. He is very thorough in his exam. He will give you honest answers, and the right amount of treatment! I find my self standing taller, having less back pain, and am able to run farther because of him! His staff is fun, and friendly! Highly recommend! read more

Pretty bad customer service to say the least. To be more accurate I would say horrible. Masseuses are always late, rooms are dingy, music is sometimes played from a phone (at least use do nit disturbe) and the front desk and administration is the worse. Since I've been coming here they've lost lots of good employees, seems more like the problem might actually be the people who "run" better back clinic. It took me over six months to get a refund. The first time because they lost my letter then again because they were so busy they couldn't even meet their own deadlines. read more

I can only speak to the massage. My brother is a chiropractor so I haven't used those services. However, Jen is one of the best massage therapists I've met (I move a lot, so I've been to quite a few). She really took the time and understood the problems and issues in my muscles rather than just going through the motions. The staff is really friendly as well. Overall ice had a great experience there. read more

I have been using Dr. Luck at "A better back clinic" for almost 20 years. I have had trouble with my back and neck, and have literally gone into the clinic in tears. I always get personal attention and concern and the treatments have never let down. I always get relief from the pain. My daughter also had trouble with an epidural that she received when she was in labor and was suffering nerve damage that was extremely painful. Dr. Luck took a personal call from me after hours and told me to bring her in right away.. I trust his judgement and really needed his expert advice. My daughter and I were both fearful and he treated her, gave us expert advice and assured us that she would get better. That meant a lot to me.. I am a client for life and you will be too once you try this clinic..... read more

Dr. Luck is a very good chiropractor. I thought I was going to need hip surgery but with the manipulations that I receive on a regular basis, I have little or no pain anymore. read more

I arrived in serious pain and they got me right in and took great care of me and had me back walking upright soon after I arrived!

Working from home, using a chair and desk not meant for 8 hrs. of computing flared my chronic lower back pain. Looking for a solution I called A Better Back Clinic to see if they were accepting new patients. They were able to fit me in that day and I have been very pleased with their services. It is a one stop shop for wellness, Chiropractor adjustments, X-rays, Physical Therapy, Massage Therapy, and K-laser. I love that it is all in one building and the staff works as a team toward your specific treatment. Dr. Luck did a good job of walking me through my back pain and explaining my treatment options with no pressure. Adjustments have been great. I recommend Dr. Luck and the staff at A Better Back Clinic to anyone who is looking to treat their chronic back pain. read more

Dr Luck and his team are phenomenal! They are all very kind and welcoming, and the dr is knowledgeable. He will take his time getting to know you and what you need and works at getting to the root of the problem to help you feel better. read more

Fool me once, shame on you. Fool me twice, shame on me. Fool me a third time, I'm gone.... Fooled once: An adjustment where the doctor spent less than 1 minute in the room with me... Fooled twice: An acupuncture appointment where I was left in the room and I realized they forgot I was there when the lights started turning off as they were leaving for the day... Fooled a third time: An acupuncture appointment where I found a needle left in my backside after I got home... I'll never return. There are just too many decent chiropractors in the metro area to settle for one that doesn't seem to care. read more

I have always believed in massage therapy, never really understood chiropractic...until recently that is. My back has always had trouble in which I've tried yoga, and massage therapy to heal it. Though these methods have helped alleviate the tension and pain in my body, they never fully took it away. I figured that this was just going to be the way that it is. Recently I responded to an ad for this A Better Back Clinic. They were seeking a chiropractic assistant & educator. I'm a licensed massage therapist, and desired to join a team of health care professionals so that I may expand my knowledge and expertise. Luckily they hired me and now my whole life has changed. Not only do I get to work with some of the most amazing, skilled, knowledgable professionals; I am myself have become a firm believer in chiropractic care & an educator. Within a week and a half of employment, and a total of 3 adjustments my lower back, pelvis, and neck pain is gone!! It's remarkable :) I am so honored to be part of such an amazing team and field that in my opinion is key in bringing not only my body, but so many other patients body's back to stabilization & balanced function. Come in and let me educate you about the wonder of chiropractic & allow Dr.Luck to help you as he has done with countless others. read more

I just had a massage with Jen. She has a great personality and gave a great massage. She did a great job working on all of my problem areas. I would love to go back, but the prices are a little high at $70/massage. I will keep my eyes open for any massage deals from the clinic. read more

I received care from here for over an year and think that their diagnosis and treatment services were fairly good but their financial management is awful. I found 4 errors in my billing and they tried to over charge me for chiropractic and physical therapy services. Also, be cautious about the payment plans because they don't track them well at all so they may come back to you later down the road and say you owe way more than what you were originally told. They've also had a lot of staff turnover so don't expect high continuity of care. Being respectful of diverse cultures is another area where they definitely have room for growth. They are willing to set up payment plans but the services are still quite expensive, regardless of one's ability to pay, and I have heard staff make inappropriate racial comments on more than one occasion. Dr. Dondero was excellent but unfortunately, he's no longer at this practice. Dana (massage therapist) is also great. It's unfortunate that things things continued even after I brought it to their attention. Dr. Luck also wasn't willingness to speak with me about how they could be improved so even though my health was starting to improve, their customer service was so poor that I decided to discontinue my treatment. read more

The receptionist didn't prepare my file even though I made an appointment. So I have been waiting for 7min or so. They're slow. I booked 1 hour massage but she did only 45min. I'm disappointed... read more

I have been going to Dr. Luck for 14 years. I tried several Dr.s before I found Dr. Luck. I love, love, LOVE this clinic. I walk in and get an adjustment when I need one. No "come back tomorrow and let me get it in the rest of the way". Dr. Luck is thorough and sends you out in great shape. A couple of years ago I was rear-ended in stop and go traffic and needed some real therapy. It took a while to mend, but Dr. Luck did a great job. Thank you Dr. Luck for all your treatments. Ken Ropp read more

Well, I wrote a five star review and it wouldn't post for some reason (I'm not all that impressed with this I Pad I got for Christmas) Needless to say, I would highly recommend Dr. Luck. My husband and I have been seeing him since 1998. read more

Hi been a patient since 2014, and yes I agree the treatment from DR. LUCK and the massage therapist are excellent. I even referred my son and co workers to Dr. Luck. And I am sorry to say but the billing DEPT. for this clinic gets a zero!! So for that reason I will not be going back. Let me start from the beginning this clinic offers a Club Plan for patients that have health insurance that only covers a limited amount of visits for chiropractor in a year. I signed up for the club plan in 2015, provided a flex medical card(visa). I see Dr. Luck for the year, and January 2016 I receive a bill from Complete Care Health Services (A better Back Clinic) for $495.00. I was puzzled with this balance because never ever was I told that I had a balance???? I talk to Allison about the charges and she can only tell me that my flex card declined back in Sept. 2015?? I then ask why was I not notified the 1st time this happened. She could not give me a reason. But then she did run the same card in Dec 2015 and took payment for the club plan?? Why would she use the same card again? Not send me a bill, call or give me a heads up at one of my many visits?? I told Allison I cancel the club plan and will not be coming back. And now I have called several times to talk to Dr. Luck to get some clarification and make him aware of this issue. I have left messages and STILL NO CALL BACK. Now I have received a 2nd notice that is now for $ 555.00 on May 13 stating if I don't make payment by the 19th of May. I will be turned over to collections. How did the outstanding balance change? This is not the right way to run a business in health care. But lesson learned, please beware of the billing dept. her name is Allison. Rachel Espinoza read more