We love this place. They have everything we need, and the staff are always knowledgeable and…read morefriendly.

I have been to this location 3x, but am usually a regular of the Cornelius location (which I have…read morenothing but GREAT things to say about that location & thr employees there) there is a female, black employee who I've seen each of the 3x I have been in, & she is so rude everytime. First time I tried benefits of the doubt, probably a rough day. 2nd time I didn't get where the attitude came from as I just walked in the door & was the only customer. She is impatient, acting like the 5 minutes I spend looking over products to decide is so aggravating to her. This 3rd time I wasn't excited to walk in & see her because the 2 previous experiences with her have sucked. 12:30pm, I am the only customer inside. No greeting, so I nervously try to make conversation about the car in thr parking lot (with a bumper sticker I recognized on my own car) She has an attitude & then a (I am assuming supervisor) came out from the back, very positive, very happy & cheery, clearly happy to be engaging with customers. (He had a curled mustache!) While I am checking out & talking to the fellow- the woman interrupts me while I am mid sent an d, talking to the man- butting in to say "Let me see your ID". There is no customer behind me waiting, there is nothing to rush except SHE wants to rush me & rush my pleasant conversation with her boss/coworker. She could have waited the 20 seconds for us to finish our conversation. She's rude, she's not friendly, & it's obvious this is just how her customer service works. I absolutely WILL NOT go back to this location, she is impatient, rude, & will make you feel like you're bothering them- simply for doing their job & buying products from this location. Thankfully I am not local to Kannapolis so I for sure will never be back to this location- I would rather go or drive anywhere else than be in that nasty woman's energy or presence again. Save your time & money- the customer service here does not deserve the money we work hard for & to spend.

Always get amazing service and the staff are super nice. Have referred friends and family members…read morethere and would definitely be returning in the future.

They sell disposable vapes with no juice in them lol and then don't exchange when they sell a…read morefaulty product absolute clowns. Then the bald guy tells me this is what's wrong with these things???!!!! So they know they are selling vapes that are faulty!!! Then he tried to get me to spend even more money just to get an exchange like brother your an absolute clown. Then he starts lying about there company policy which I asked him to provide and he couldn't.

Great selection and convenient spot. Always has what I need. Im always looking for some new flavors…read moreand I just found one today.

Horrible experience with both merchandise and customer service. I go to this smoke shop once a week…read moreon my way home from work to buy two vapes. The last two times I have been there, they have sold me a nonworking vape. The first week, I chopped it up as a defect and personal loss and left it at that. The second one though, was too much. I returned it there in the original box, with the receipt. It was obvious it did not work as it lit up full battery and juice, but did not give any smoke. At all. I politely requested an exchange. The old lady working behind the counter stated I should have opened it in the store and tried it. I don't open my cereal in the store and try it... This place will no longer get my business, and I recommend to anyone reading this, they don't deserve your money either.

very poor customer service. employee was rude. will not spend money there ever again and I'll refer…read moreto friends and family to not spend as well

So let me first say I come to this place all the time I board my horses in the area so out of all…read morethe shops I've grown to like this one today the Guys that usually runs the place there amazing and always so nice . Today I came in there n there was this hateful Caucasian lady (white) older that as soon as I walked In greeted me with they just gave somebody a ticket for 500 dollars for parking there (I was running in and out) she was nasty VERY cool so I moved my truck came n the store and was still nasty acted as if I was bothering her by needing a minute to see what I wanted to SPEND my money on . Lol now as I'm standing there a white man parks his truck in the same exact spot he comes in she's all of sudden very nice even called him buddy didn't mention a thing to him about moving nothing was very pleasant it was obvious , honestly it was sooo obvious it took everything in me not to pull my phone out n record her. When I asked for a minute she shooed her hand at me . I've never had an issue ever at this place I've probably spend 1000 dollars in this place . I turnt to walk out as I'm walking I'm saying to myself I'm not spending my money in here n she yells what did u say I'm not sure if she was high because she looks to be on drugs but she def was racist n I will be back for the owner or manager because this pissed me off . Again she had a attitude from the start if I would have showed my ass like they expect us to act I would have been wrong she's the type that would provoke or go as far as calling someone the n word.!