I expected better from AAA…read more What I experienced was not just poor customer service -- it was a systemic failure in quality assurance and accountability. Over the past year, my insurance premiums have increased by nearly 30% annually. When I contacted AAA for a clear explanation, representatives could not provide a transparent, data-driven reason for the increases. Vague phrases like "market adjustments" were repeated, but no one could break down what specifically justified such significant hikes. When I requested to speak with a supervisor, I was repeatedly transferred into unrelated call queues or different departments. It became clear that escalation was being avoided rather than facilitated. That is not how a reputable organization handles customer concerns. Additionally, I inquired about discounts that should reasonably apply -- including veteran-related benefits, proximity to a fire hydrant (within 20 feet), and a five-minute fire department response time. These were either dismissed, vaguely addressed, or not honored without meaningful explanation. Insurance depends on trust and transparency. Customers deserve clear answers, consistent policies, and representatives empowered to resolve issues -- not redirect them. I hope AAA leadership reviews call recordings, strengthens quality assurance oversight, and implements real accountability. Loyal customers should not have to fight for clarity.

Roderic was stellar! So fast and so kind, thank you for everything, you are the best!!read more

Had lots of questions about a specific insurance policy need - Andrew Guernsey at Fellers Insurance…read morewas always prompt with a reply (email and phone). His replies always included information to go along with the answer - leaving me re-assured I was not only making the best insurance decision, but had the right person helping me. Andrew was recommended to me by a trusted business partner. The recommendation was spot on, with Andrew demonstrating the "best of class" service which resulted in this referral. Based on my experience, I recommend you contact Andrew Guernsey at Fellers Insurance Agency and let him earn your confidence and business.

I was new to DFW and I lucked out with this agent. They listened to my insurance needs for both…read morehome and auto and have always been helpful and informative and quick to answer questions. They were also helpful in the claims process as well. You might find a little cheaper insurance quote but you won't beat their service and attention to detail.

Tamara was very helpful throughout the entire process!! she is very easy to speak with and helped…read moreme and my family out tremendously

Very quick and easy. I highly recommend Surety Bonds in Fort Worth for your surety bond needsread more

I am so thankful!!!…read more I researched for days, contacting companies to see who could complete a Surety Bond for a VA Fiduciary account in Dallas....to no avail. I thought I was going to have to risk it with a random online company, when I finally came across Surety Bonds Fort Worth. Jim was a breath of fresh air! Surety Bonds Fort Worth is absolutely local and I am so thankful I came across their website. Jim was so knowledgeable about what this particular VA requested Surety Bond entailed. I worked with Havilah with ZipBonds as the surety provider for the processing of the documents and the fee was very reasonable. She processed the Surety Bond in no time and I was able to meet my deadline with the VA. I am so thankful the process was easy and I look forward to maintaining business with Surety Bonds Fort Worth annually!

Bern is very knowledgeable and easy to work with. I appreciate all the time and effort here took to…read moremake things simple for me to understand. Took a ton of stress off of me. Best financial advisor in the area!

We recently relocated to TX from KY and found Greg who helped us navigate through the health care…read morespecial enrollment documentation process and find us coverage we could afford. We'll be asking Greg for help with supplemental health insurance recommendations in 16 months. He was very knowledgeable and patient with us while we pulled together all the paperwork we needed to obtain coverage. Big thumbs up!

Jeff at Neighbor's Choice Insurance has been my go-to for my auto and rental insurance needs. I…read morelive a few blocks from his office so decided to get a quote from him after passing by his place many times, and I'm so glad I did. He has saved me a lot of money and headaches. He's super responsive, honest, and will help get you the best rate possible. I've referred several friends to Jeff, many of which have signed up with him as he's been able to save them a lot of money on their policies as well. If you're looking for insurance, or just want a second quote to compare, don't hesitate to contact Neighbor's Choice Insurance.

Very helpful and knowledgeable. Jeff has been around for years. Able to access many companies to…read morecompare.

Service requested. Nice personnel. Competent help. All requirements met. I am very satisfiedread more

Convenient, however they did not send my results in to the company I needed them to. It was a BIG…read moreHASSLE!