The memory care section is not up to par. There are not enough employees to take care of the amount…read moreof people. Ask them what the ratio of employees are per amount of patients, then you understand ... They are understaffed and the general staff is undereducated. Make sure you are visiting several times before signing up. Take part in activities (if they happen as posted). Take part of dinners etc. at the memory care unit, not the restaurant. I could write a lot of details of what was utterly missing before I removed my husband from this place that looks so great on the facade. It could be such a wonderful place if it had the right caring leadership.

My mom lived here for almost three years. I never went to the facility without discovering major…read moreissues. Please do not place your loved one here. I am very suspicious of the five star ratings. I can't believe anyone would rate this a five, after the many conversations I had with family and friends of residents at the facility. This is a horrible place.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

My decision to move to Trulee was a good one! Excellence prevails at Trulee-Evanston, the…read morenewly-established senior living community located on Ridge Avenue in Evanston, Illinois. Vitality abounds in a community designed for both wellness and social engagement. Daily activities include exercise classes and thoughtfully-planned events including guest presentations/performances, current events, documentary discussions, travel talks, board/card games and more. The inviting smells coming from Trulee's kitchen permeate the second-floor dining center. Nutritious meals are served with a culinary flair, enhanced by the company, smiles and laughter of my new friends. As a spirited woman of 78, I continue to celebrate my 21st birthday. I recall over dinner the other evening asking my companions, "What is the secret of longevity?" One response was "attitude," another said, "happiness," the third said "thinking positively." There you have it! I'm surrounded by people who love life and continue to live life well. Genuine caring is demonstrated regularly by both administrative and medical staff. Living life well in an environment of kindness and caring is what Trulee-Evanston is all about. Charlene Blockinger

From the owner: Trulee Evanston is a modern senior living community just 13 miles north of Chicago. This is a…read morelifestyle that rewards your love of an urban, yet close-knit vibe with striking architecture, cutting-edge technology conveniences, extraordinary culinary experiences, and refreshing outdoor spaces. Mirroring the experience of a 5-star hotel, with the finest in hospitality and services. A 9-story senior living community that can inspire you to rise to new levels of wellness and peace of mind.

The Carrington merits five stars in almost every measure of performance. The rooms are spacious and…read moreare kept spotless by a dedicated housekeeping staff. The physician I usually dine with calls the meals outstanding. I agree. There is a large gym with a decent sized comfortable swimming pool and a large number of physical therapy machines at different levels of skill supported by knowledgeable trainers. Free transportation is provided as far as 12 miles for medical/dental appointments and 8 miles for other trips. My main criticism is the absence of adequate tech assistance. Since there is one tech helper, it can take at least three days before you receive any assistance. While the techie is outstanding, he cannot serve roughly 200 residents. This is not the mid-20th century when most residents were not computer literate. I first thought that imposing a surcharge for access to a techie would work, but then a surcharge would need to be imposed on all activities that a minority of residents use.

Nice apartments, well kept. Nice residents. If looking for full service, this is a good choice…read more Well managed.

Facility looks nice, but once you pass the secured entry to the rooms the scent of urine is in the…read moreair. There were multiple admin turnovers in 2023. Large turnover in permanent staff as well, as they all left after the good admin did. Program outsources for many nursing and caregiving shifts because of consistent staff vacancies. These temp staff are not well trained to the health and safety guidelines of the program or individual resident needs, and are not at all well supervised. Residents walking around with no pants on, soiled from urine or feces. Some haven't changed clothes in multiple days and smell like it. Many have visible bruises or cuts from falls and accidents bc of low supervision. Room doors are locked to keep residents out of their room during the day, and in them at night. Look at the pictures on social media- always the same small group of happy looking seniors while the facility itself houses very many more. There are a small number of really kind and caring individuals who do very good work with residents or at their role at Emerald, but they get overshadowed by those who are just collecting a paycheck- and the negative experiences that stem from that. Overall the program is not structured, staffed, supervised or equipped to provide high quality care for seniors.

Wow! All I can say. Everyone here is so kind and makes sure that everything is taken care of. From…read morethe people who are staying there, too the people who come to visit. I was so impressed by how diligent the staff is. My girlfriend's grandpa is there, he said he fell and staff recommend to get an X-ray just make sure nothing was broken. They said they would bring the X-ray machine to Emerald so they don't have to send him anywhere. Amazing! Thank you to the staff!

I have visited my aunt at Artis Senior Living of Lakeview on multiple occasions over the last few…read moreyears, and each visit has reinforced my confidence in the care and environment they provide. During my most recent visit, I had the opportunity to spend two and a half days completely immersed in her assisted living experience, and I came away more than impressed. The staff at Artis Senior Living of Lakeview is truly amazing. They make sure my aunt's days are filled with meaningful activities, structure, and engagement, but what stood out to me most is how intentionally they help bring residents together. They create opportunities for connection and then step back, allowing residents to interact naturally with one another. That approach helps build a strong and genuine sense of community. The staff understands how important companionship and social connection are in daily life. Rather than simply keeping residents busy, they foster an environment where relationships can grow and where residents feel included, supported, and valued. Throughout my visit, I was also made to feel very welcome and included in the socializing, which gave me an even better sense of the daily life my aunt experiences there. The atmosphere felt warm, respectful, and reassuring, both for residents and for family members. Knowing that my aunt is in a place where she is cared for, included, and encouraged to participate in a vibrant community means a great deal to me. My parents were also in an assisted living and aging-in-place facility that was considered one of the best in Cincinnati, but Artis Senior Living of Lakeview exceeded that experience in a very meaningful way. What sets Artis apart is the way it creates genuine friendships and a true sense of family within the building. It also bears mentioning that my cousins, along with her nieces, and nephews are very involved and visit regularly, which helps make my aunt's life very full. Nothing can substitute for family involvement and interaction, but Artis does something special by creating a family-like community around its residents. I have read some of the negative reviews, and while I am sorry some families may have had difficult experiences, they do not reflect what I have personally seen. Based on my own visits, I have found the staff to be caring, the residents engaged, and the community warm, active, and supportive. I would highly recommend Artis Senior Living of Lakeview to anyone making the difficult decision of choosing a senior living facility for a loved one. Based on my experience, you will not be disappointed.

This is an amazing place. My mom is there and when we visit, the kitchen staff always makes sure…read morethis is fresh coffee for us and will even find a little treat. There are so many activities for my mom...she's busier than I am. Thank you Artis.

Stephanie, Shannon, Katie ,Tonya and Lindsey are the best at what they do ! I've been a part of the…read morecommunity longer than anyone. I'm not taking anything away from anyone else commended for their dedication, efforts , work ethic , care and dignity that they give to each and every resident of Grace Point Place . I want to give them their flowers while they are still here. I'm here to celebrate these ladies they are/were the best that Grace has ever had. Kuddo's Ladies . Thank you from not only me but others as well. Job well done

After working with the staff at Grace Point Place, it is clear that they do everything they can to…read morecreate a positive and caring environment. The staff seems to have a wonderful understanding on how to fulfill the needs of those struggling with dementia. Management has also been really responsive. The few times I've had some feedback and constructive criticism, they have listened to me, taken me seriously, and fixed the problem right away. I have been very impressed with this facility.

BEWARE BEFORE YOU MOVE YOUR LOVE ONE TO ARDEN COURTS IN PALOS HEIGHTS .....WORST DECISION I EVER…read moreMADE!!!!!!! This was one of the hardest decisions I've ever made as an only child. I had to come to the realization that I can no longer care for my mom. She needed to move into a memory care facility. I needed to find a community that she will be well taken care of and safe. Arden Courts is it. Ingrid was the first person I met at Arden Court. She's very informative and understanding. The front staff are always welcoming and friendly. The caregivers are nice and patient with the residents. The nurses are extremely helpful and will address questions/concerns immediately. The entire staff treats my mom as well my family and friends like we are all family. I'm very happy with my choice in choosing Arden Court..... UPDATE 05/2025 I'm very heartbroken that I left my mom in when things began to look different. My mom has been a resident of Arden Court for approximately 7 months. The last few months there has been significant changes that were not communicated with families. As of May 2025 I moved my mom out immediately due to in unexplained issue and her safety became questionable. Arden Court is not what it has become when I moved her in October 2024. Attached pictures of the unexplained lump my mom received while at Arden Court of Palos Heights Illinois. She was immobile as well as a recipient of a double mastectomy. That "lump" is not her breast. No one contacted me once I moved her out or explained the hematoma she received, which was caused by "blunt force" according to the emergency room doctor. This was unacceptable.

DO NOT bring your loved ones here. Not enough staff..filthy…read moreand disgusting Will let your family sit in own feces and urine for hours, nursing staff will let infections fester until a hospital stay is required Awful place for memory care..they are not fit to take care of animals let alone people

The 5 star reviews are over 4 years old. Ask around if you…read moretake a tour- and not just those that can get around on their own to common areas. I have a friend staying here for rehab. They are older, spent time in the hospital and are now here. They cannot get around themselves and we have tried to be there to help as much as possible, taking them into the general area for meals, getting them dressed. The rehab is going well but the other care has a lot to be desired. I've recently has surgery on my shoulder so I cannot help move or push a wheelchair. If I ask for help, no one has time. I stepped out for lunch hoping that that would prompt someone to take the opportunity to get them in a wheelchair and go into lunch. Nope- food tray to the room. This poor person will not be out of the bed today because no one has time and i physically can't do it. Do better... being under staffed is a country wide problem, but lack of care is not excusable. I'm hoping my friend gets home soon!

I had a total knee replacement and needed to go to a rehab facility. I decided to go to Park…read morePlace and couldn't be happier. Everyone was exceptional and I had the best care ever. The nurses/CNA were very helpful and never made me feel like I was bothering them. The therapist were great and they pushed me but not to the point of horrible pain. I would highly recommend this establishment.

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.