Dec.5/23 I called to have technician come and repair the door handle of my Bosch dryer. i was told…read moreit would be $139.00 for him to come out to look and give a quote. He called the next morning and left a message. when I called back, I couldn't leave a mess because his voicemail was not set up. I "you-tubed" the problem, bought the part for $90 and replaced it myself. He called later that day and I told him I repaired it. I'm glad his VM didn't work because I probably saved myself $300!

From the owner: We are authorized by your manufacturer for service and installation. Our technicians are factory…read moretrained and are registered in active trades apprenticeship programs ITA. We service and install appliances. If we diagnose and suggest you repair or replace it, we are able to help reccomend and pick up and install appliances.

Professional, very knowledgeable, and helpful. Les has fixed my older appliances with no fuss. He…read morerepairs rather than trying to sell you new appliances. Honest.

My dishwasher stopped working so we called Les. In less than 3 hours he was here and got my…read moredishwasher running. Courteous, professional and very reasonable!

This is a scam site that doesn't actually link to a real appliance company. Pretty disappointed to…read morefind this out. I'm desperate for help and I literally can't get anyone on the phone

I called for a service, unfortunately a brand they did not carry...But, she was absolutely the most…read morehelpful person I have ever talked to and would use/recommend them in a minute!!!

My LG front loader washer broke. After calling many other companies and either being told no or…read morethem not showing up, Jack from Jack's Appliance Repair recommended Cam from Journey. Cam was professional, he was able to come quickly and arrived at the time I was given. He was honest and showed me the broken parts. He also gave me advice on how to properly maintain my machine and which laundry soap to use.

From the owner: Family owned and operated. Authorized LG Repair Service. Installation, Maintenance and Appliance…read moreRepair

I have dealt with Jack many times from a business to business perspective, with no issues. This…read moretime I needed a repair for my personal use. After doing my own research and understanding the repair and ETA for parts I made the decision to repair my appliance, as opposed to purchase a new one. Reason for this is a new appliance would have put me back two times the repair cost. He seemed reluctant from the beginning (I should have taken that as a sign he really wasn't interested in doing the diagnostic or repair, and not trusted him to complete the work - despite previous working relations). I noted a new appliance was going to be twice the price, and explained I would rather complete the repair than shell out additional money for a new one. At the time of diagnostic, he reset something, and "coincidentally" couldn't replicate the issue. He then told me to go buy an appliance that is roughly the cost of the repair; although he failed to realize that unit is a construction spec, one that only developers can purchase. I knew this, because I had tried to purchase one prior to me call ing Jack's in the first place. The minute he left, the issue persisted. Leaving me at square one, with a diagnostic fee, an unanswered text and phone call. I suppose he is only good at dealing with "easy, quick fix repairs".

I couldn't have been more pleased with the promptness , the professionalism and the friendliness of…read moreour service tech. He did an excellent job repairing our washer and gave us some tips to keep it running in mint condition. Will definitely use him if we have other needs in the future!

Zero Stars - Incompetent Work, Abandoned Job, $170 Stolen I…read moregave Chris TWO MONTHS to make this right before writing this review. He has ignored every attempt at contact. Here's what happened: Chris claimed expertise with LG dryers. He diagnosed a "faulty roller wheel" and charged us. After multiple texts over several weeks, he finally installed the part. The dryer was LOUDER than before. When I immediately pointed this out, he attempted a quick "fix," then abruptly announced he was having surgery and would send "another company" to finish the job. He literally bolted from our house mid-job, saying he had no time. That was months ago. No other company ever called. No follow-up. No response to texts, emails, or website messages. Radio silence. Here's the kicker: I took the wheel he removed to an appliance parts supplier. They found NOTHING wrong with it. Chris misdiagnosed the problem, made it worse, and then abandoned us. This wasn't a complicated repair - Chris was clearly out of his depth and either couldn't or wouldn't admit it. His complete lack of professionalism, accountability, and basic customer service is astounding. He took our money, damaged our dryer, and disappeared. We're out $170 with a dryer in worse condition than when he started. While I hope his surgery went well, he has no business operating as an appliance repair technician. This is either gross incompetence or outright fraud. Do not hire this person. You will regret it.

Hard working, highly competent and professional. Prompt service with good communication…read more Chris has diagnosed and fixed a couple of our appliances within the last 12 months. He'll let you know whether the appliance is worth fixing or should just be replaced. The honesty is appreciated. I highly recommend this company. Thanks Chris!

Excellent prompt service, sensible cost, and good advice. Would definitely…read morerecommend as my first "go to," in Duncan. Sorry to read other negative comments, maybe these unhappy people are being too demanding...

We called this company because we were having a problem with the electronics in our refrigerator…read more We provided make and model and we're told that it was probably the motherboard, how much that part would be, plus labour. The call was assigned to a tech who came out, but without the part. He stood in the kitchen and said the exact same thing that was said on the phone and that he would have to order the part, which was now 25% more than we were told on the phone. This guy did not "diagnose" the situation while he was here. He stood in the kitchen. He did not pull the fridge out to ensure it was indeed was the motherboard. He got zero new information. And we were charged $99.70 for that "service call." I called the company and was told the reason for the service call charge was because they told us there would be a service call charge. But there was NO SERVICE performed! I was told we had the benefit of the tech's 20 years of experience. What benefit? If he needed to confirm it was the motherboard before ordering the part, that is fair. That's a service call. But he didn't do that. He didn't discover anything, he didn't confirm anything. He ran no diagnostics. He did not observe the motherboard. He knew absolutely nothing more about the situation after coming here than he did when he arrived. He stood in the kitchen for five minutes. So what was the point of his visit?? We have lived here for over twenty years and have dealt with numerous tradespeople, yet this is my first complaint. I do NOT recommend doing business with this company.

They ordered the wrong stove fan that rises out of the counter so that it did not fit with the…read morenatural gas stove we bought from them. The instillation guy blamed it on his wife for making a mistake and just left it for us to figure out and fix (which was super expensive and took a very long time - had to get our granite counters cut, whole thing rewired, quite the mess). Horrific customer service. We will never deal with them again. Consider yourself warned!

It seems they don't have a lot of caring when it comes to customer service. The lady on the phone…read moreseems abrupt and insensitive. As well as a lack of knowledge in repairs. They came in to repair our dishwasher from leaking. It still leaks and haven't used it since. They were asked to repair our fridge. It was suggested to buy a new one. We looked up on YouTube and found out about a reset on the back. The refrigerator part is back working. The freezer not so much. I certainly won't be calling them again.