So my aunt paid a fairly significant amount of money for what was SUPPOSED to be a very…read moreprofessional painting job. Joe, the owner of 1st Patriot, gave her her estimate and guaranteed that she would be completely satisfied with their services or they would keep working on it until she was satisfied. They were originally scheduled to start on the Monday July 6. They told her they would call the day before to confirm. After not getting any kind of confirmation, she messaged them and asked if there were any changes. He replied Sunday NIGHT July 5, via text that they were running over on their previous job, and would be there Monday afternoon to start prepping. Monday evening, she messaged them and they told her they were "not coming until Tuesday afternoon, remember." She did ask if they would be wearing masks, but he did not acknowledged the request at first. When she asked a second time, he said they were "all out". I personally came to the jouse during the job and not a single painter was wearing a mask. They did an incredibly unprofessional and all around half-assed job. When she tried to discuss the issues, Tony, the manager, tried to intimidate her by yelling at her. She reached out to Joe multiple times but received no responses. They quoted her that it would be a 2 day job and ended up not being done until Friday because thet had to fix so many of their errors. They did not clean up as they went and tracked paint dust through the house. Therr were several spots where the paint was so thin. You could see the colors underneath. (Previously a very pale blue and very pale purple in 2 rooms) they tried to "trim" or "frame" light switches, etc and the walls ended up looking like they had patched a hole in the wall. They dripped and smeared paint in several places. Things like putting light fixtures and smoke alarms back that were never done either. We sent pictures to both Joe and Tony to show where they left paint on wood trim and cabinets so the sent one guy in to "clean it up" (still not wearing a mask). Tony informed her Thursday evening that she would need to get them a check asap so they could "close out the job" even though she explained she was still not satisfied with the job that was done. She messaged Joe and asked that she be able to speak with him about the job because she did not want to speak with Tony again after his inappropriate behavior towards her. Joe never apologized for the horrible experience. He informed her he would "be able to meet some time next week, but was unavailable to meet her that day." He never contacted her after that day. When she posted her experience recently... 1st Patriot decided that their best course of action was to not only be unprofessional once again, but also to exhibit incredibly rude, insulting, and absolutely unacceptable behavior. Be very cautious if you ever consider using 1st Patriot for any job because THIS is the experience you have to look forward to.

Joe and his team have done several painting projects for us. They are always courteous,…read moreprofessional and timely. I could not recommend them more!