Jen was very kind and spent tons of time with us, sizing my daughter's feet and finding us the…read moreperfect option. They have a lot of great styles in a vast range of sizes. We bought dressy ballet flats, chic sneakers and summer moccasins and for once all the shoes fit! Will definitely return for the styles and the service.

Great customer service from Jenny and Robbie, which is a customer focused, family run business…read more In particular, Jenny was so patient with our two young kids for fittings. Our kids both have probation, and Jenny and Robbie did an outstanding job showing us the various shoe options they would be good for the kids. The prices are reasonable considering they have their own store brand manufactured for them. The fact that the shoes are "custom" and help straighten out a manner in which one walks is great. They also sell the custom shoes for adults too. We highly recommend this business. I may even return for a pair of shoes for myself in the future.

First of all the soles of my sandals developed weird holes in the heels of the soles after wearing…read morethem for two summers. I contacted their Resole division twice and received no response when I asked if the holes were normal wear. I contacted Mephisto USA and received a polite response telling me to contact Resole. Never again will I Purchase Mephisto. I've been wearing Birkenstock for years and yes they wear out, but they do it normally. Take a look at these photos.

World's finest footwear! The place you can make your feet happy. Excellent service with no pressure.read more

never heard of Journeys until i was looking for a specific pair of Converse. walked into this store…read morethat is close-ish to Union Square. the pair wasn't in stock but the staff were very friendly & helpful and ordered the sneakers i wanted. the store itself is colorful, clean, and well organized...with rows of sneakers and shoes from front to back with seating to try them on. the store called me a few days later because my sneakers had come in. went in, tried them on and perfecto. the staff were just as friendly as when i ordered and made the pickup really smooth. overall, Journeys and their staff made this purchase so easy--look forward to shopping here again when i am in the market for certain color ways of Chuck Taylors or other sneakers.

Incompetent online customer service. Their claims policy is ignorant and they selected a terrible…read morecarrier to "deliver" lost packages FedEx! I will not buy another thing from them!!

My Aunt ,who is in her 90's . has been using this place for years and highly recommends it She is…read morevery discerning and I trust her judgement. She said it is the best place to be fitted for shoes and even now when she lives out of state will travel there .

Finding shoes are a problem because my feet are somewhat wide in the front, but I have very narrow…read moreheels. I'd hoped that Moulded Shoe would become a regular source of shoes for me, but not only won't I ever go back but I feel that it's my duty to warn others to avoid it. Before going there, I looked at the website to identify shoes that could work. After explaining my issues, I asked the salesman for a specific shoe. It fit well in the front, but you could see the lining on the inside of the heel because it was too big. I asked the salesman - the shorter of the 2 men working there - what could be done and he said, "Nothing." I thought it strange to work in a store like that and not know how to make shoes fit better. I took a photo of the box to make sure that I knew the shoe and the size so that I could ask my cobbler what could be done. The salesman then said he had other ideas and he brought a few pairs of shoes by a different company, one I hadn't identified since their shoes were obviously too narrow for me. To show my good attitude, I tried them on. I couldn't even get my foot into one pair, but after trying each pair, the salesman announced, "Too big!" He then suggested shoes with a strap, and although I told him that only shoes I could tie using heel lock lacing would hold my foot back, I tried on a couple he suggested, which did not work. I then asked for an athletic shoe that I had seen online and he brought it to me, but it was too long. I figured that the shoe ran big and asked to try the shoe in a half size smaller. My salesman was also helping a man, so I waited patiently. After a fairly long time, the salesman came back to me and said that he didn't have the smaller size. Since he didn't say that he could order it, I took a photo of the box in case I could find it online. He then told me he wouldn't help me, that I wasn't going to buy anything and that he had offered many suggestions and I didn't accept any of them. He was so nasty that I left the store, but waited outside for my husband to meet me. After some time, the salesman motioned for me to come back and told me that he had the smaller size, admitting he had lied. I don't know if he realized that he had acted inappropriately or if the man he was helping told him that his actions were uncalled for, but I refused to come back because I'm not buying shoes from someone who is not only rude, but doesn't know much about shoes.

We researched the most comfortable branded shoes and this brand came up. I had not heard of this…read morebrand before but we stopped by to check them out. Service was exceptional. Bespoke options for both men and women shoes!! On our second visit, we got lucky and got to meet the guys who handle the bespoke shoes, here from Italy!! How lucky were we!!?

Horrific customer service. They make it very difficult to exchange online orders. the size was…read morewrong and confusing. I tried to exchange the order at the store but they would not help. Very unhelpful, very stressful experience. shame because I used to like the shoes.

I shopped from both the World Trade Center and Rockefeller Center locations. The staff was friendly…read morein both places. There was a great selection in both stores, but the staff was especially attentive at the rock of Ellis branch and the checkout lady was extremely helpful and offered me free shipping within the United States so that I would not have to carry my shopping with me. This was not offered at the other store.

Apparently the Rockefeller Center location of Cole Haan is essentially self service, even when the…read morestore is basically empty. It also seems that courtesy and a pleasant demeanor are not currently in stock. Do yourself a favor and shop online. The keyboard and mouse are friendlier.

I bought my first pair of R.M.Williams boots in Sydney six or so years ago. I wear them often and…read morethey look and feel great. I haven't been to Australia since 2016 and though I've looked at getting another pair of these boots online this sort of investment isn't the kind I like to make without an IRL try on. Thus, when I discovered that R.M.Williams had a store in New York I was very excited. I finally made it down to their Spring Street outpost earlier this month. Corey was very helpful to me. He brought pretty much every brown boot they had in my size. I ended up with the Erica (women's) in tan but I was close to getting the Craftsman (unisex). A note on sizing: I typically wear a 6.5 (US) or 37 (EU) in most shoes. Corey let me know my current boots (Comfort Turnout, which are unisex) are 6 (US) / 37 (EU). I got the Erica boots in the same size but their women's shoes are a slightly narrower fit. Corey also said something that I agree with: the worst day for a pair of boots is the first day you wear them. Still, they looked (and felt) gorgeous in the store and I'm very much looking forward to breaking them in.

Spent a week in NYC to eat and shop. Pretty much did all the majors and remembered why I love…read moreBloomingdales. Was really trying to buy the best pair of Chelsea boots made and I did a lot of research. I was down to 2-3 places and left RM Williams for last. Glad I did. Destynie was amazingly helpful. She knew the line, knew what would fit me and was an excellent person to guide me through the process. She listened when I told her what I was looking for. I can't say enough good things about her and the store. I wish all the places I shopped had such outstanding customer service. Ended up purchasing Chestnut Brown Comfort Craftsman. This is not BS but when I slippedon the boot, I knew it was the one. It was a great fit, super comfortable instantaneously. Now that I am home and boots have arrived (had them shipped quickly in immaculate packaging). They fit even better than I recall. I have worn them daily and can't wait to grab another color.

Products are OK but horrible customer service. Good luck…read moretrying to get in touch with them or returning an item. I had to dispute the charge with my Amex

Mother in law bought my son shoes, gave them to him about a month later. They didn't fit. He…read morecouldn't even get his foot into the mouth of the shoe. They're his size but they're narrow AF. Now we can't exchange them because it has been over a month. What kind of BS exchange policy won't allow a gift that doesn't fit to be exchanged? She spent $200 and the kiddo gets nothing out of it except cinderella's tiny slipper shoes for people with nothing feet. They just rejected it out of hand and they don't have a phone number so I don't even know if they understand it was a gift, which you have to buy in advance and can't try on until the person receives the effin gift. bad times, bad customer service, bad contact policy. Shoes look good though, only if they would go past the kid's toes.