We were experiencing some large red ants in our upstairs bathroom, and we decided to contact Native…read morefor an evaluation. I was really impressed with my initial experience. They were very professional on the phone, kept their appointment time, and the gentleman who came out was very personable. He advised what type of ants they were and proposed a treatment plan and we proceeded to sign a 1-year contract. Unfortunately, we truly came to regret choosing Native. We were told by the salesman that they would clear all the webbings and spiders from outside the home, but this was NEVER done during ANY of our treatments. The exterminator who came said that the red ants were a different type of ant than the salesman who came, which was off-putting. While the red ant situation in the bathroom did resolve for the most part, we would still one or two every once in a while, and the overall pest control was a joke. During the entire year of service we continued having sugar ants in the kitchen, centipedes that would make their way inside as well as in the yard, and a million black crazy ants allllll over the patio and around the yard. We called to complain and they supposedly sent a "manager" out to us, but he barely discussed anything with my husband. My husband wasn't even aware he was dealing with a "manager" and I had to let him know after the fact. He said the person who came out didn't do anything different than the usual service people- and the "manager" also failed to remove the spider webs from the windows and yard area. It was a joke. We had ONE good exterminator come- Rangel- who was really wonderful. I voiced my complaints and disappointment to him and he was surprised that in all the time we had been receiving service the webs had not been cleared. It had been about 6 months already. He took his time on our home and spent about 45 minutes thoroughly applying products around the yard and clearing all the webbing from all upstairs and downstairs windows as well as in the yard. After his visit things did seem slightly better for a bit- but things returned after a month or so. Native offers to come re-treat the home if pests continue, but it just becomes redundant and useless after a point. It resolved nothing. I am not sure what products they use but I feel like they must be watered down or something. For the sugar ants in the house they placed the ordinary plastic ant trap trays. You do understand that I can go buy those anywhere on my own? If I wanted plastic ant traps all over my window sills and counters I would have done that myself. Before you may think this is a "me" problem, I assure you I keep a clean home - and when we had Orkin for 2 years we never saw a single pest- inside or out. The yard was free from any kind of ants or spiders. No sugar ants inside. No centipedes. No palmetto roaches that like to come inside when it rains. Nothing. We went with Native because they talked a good talk and seemed so professional, and the price was better than Orkin- but I guess this was a case where you get what you pay for- or maybe not even that. I gave two stars for professionalism and organization.

We recently had the second application of the essential oil mosquito control and I couldn't be…read morehappier! Finally, my family and I can enjoy our terrace, backyard, tiki bar and garden without having to swat those nasty, pesty mosquitoes that our Miami tropical weather is known for! The twice-a-month essential oil applications-- although not cheap -- not only keep the mosquitoes away, it also smells lovely and doesn't harm our pets, butterflies, homegrown vegetable garden or fruits. I highly recommend them :)

came out ath the scheduled time - performed the job they were hired to do and did so with a smile…read moreon their face. also, haven't seen an ant since.. lol good work.

I chose My Son and I Pest Control and Termites because the pricing was very reasonable compared to…read moreother companies, and ultimately the price for the service was decent. Unfortunately, the communication and customer service throughout the process were extremely disappointing. My biggest issue was that I had to constantly seek out basic information that I expected the company to provide proactively. I was told I would receive an email with documentation explaining how to prepare my home for fumigation, including what items needed to be removed, what could remain, how to properly store food, what to expect during the process, and when I would be able to safely return home. I never received that information. I had to repeatedly reach out with questions, including having to ask for bags to properly store my food. Even on the day of service, I was still concerned about whether my food was being stored appropriately because I had not been given clear instructions beforehand. The scheduling and communication were also frustrating. I was initially given an 8 AM-8 PM timeframe, which is an extremely large window. I had to call myself to get a more specific timeframe, and even then, the company was delayed. I was told that it was "termite season" and they were busy. I completely understand that businesses get busy, but being busy doesn't prevent a company from communicating clearly and keeping customers informed. I also had questions about when I would be allowed back into my home and what the process would look like, and I had to continue reaching out for answers. Even as of today, there are still questions I feel I should have been provided answers to without having to repeatedly ask. At times, I honestly felt like I was bothering the staff simply by asking questions after my deposit had been paid. Communication through text messages was inconsistent and felt very disorganized. One positive is that the final price for the service was reasonable, although it was over $200 different from the initial virtual quote, which was another surprise. Overall, my frustration isn't necessarily with the service itself or the price it's with the lack of communication, preparation information, and customer guidance. When someone is having their home tented and fumigated, there are understandably a lot of questions and concerns. Customers shouldn't have to chase the company down for basic safety and preparation information. The service may be reasonably priced, but the communication needs significant improvement. I would strongly recommend providing customers with a detailed preparation packet/email, clear timelines, food-storage instructions, re-entry expectations, and proactive updates before and during the fumigation process. Price matches quality of service!

Good morning everyone! Ok, if you are reading this review you are probably having a termite or…read morepest control problem right? Well so did I! Unfortunately, as I was looking in to several companies I found that many of the name brand companies like Orkin, Terminix, etc. really left a lot to be desired. Why you may ask well good question.... So for some of us that have opted to have spray foam insulation installed in our homes at some point, as it is some of the best insulation out there, it seems these companies (especially Orkin) have absolutely no interest in helping us out or even discussing any options with me. They flat out just said thanks but no thanks... Enter "The Termite Guys" and boy am I very glad I called this outfit. Let's just say they really know how to provide excellent customer service. Spoke to both Matthew and Eddie and both were knowledgeable and worked with me to treat my house for both dry wood termites and subterranean termites as well. After some discussion we coordinated getting the house treated at the same time I replaced my roof so I could treat all the new wood being installed. I can tell you that there are not many companies that are willing to do something like that but the Termite Guys are willing to work with you and do whatever it takes to get you taken care of. After treating my home, I opted for a maintenance plan where they come back periodically to inspect and retreat if necessary. One thing is for sure, here in South Florida all our homes are subject to getting termites at one point or another. When you do do you want to work with a national company that cares little to nothing about you and your home or do you want to work with a local company that cares and will work with you to put a plan together and get you taken care of. From my perspective, this company was a real pleasure to work with and I highly recommend you give them a call if you are looking to treat your home for termites. From a cost perspective they were very reasonable as well and offered me a great deal to perform a full treatment at my home. Hope this helps and wishing you a successful termite treatment project!

Incredibly unprofessional workers. Driver of one of the trucks wouldn't move his vehicle so we…read morecould pass and proceed to cuss out my father-in-law, calling him stupid and a "bitch". We had the right of way, and instead of just backing up so we could pass he proceeded to park and not move, blocking multiple other cars from exiting. If this is how they treat you on the road in front of other people, imagine how unprofessional they are behind scenes.

Rafael contacted me regarding my scheduling. He was courteous and above all punctual. The crew…read morearrived on time. They were all friendly and professional. I would recommend this company to anyone. I was satisfied with their service. I called a couple of businesses for estimates and this company offered me the best price for tenting my home.

Mateo was phenomenal! Super professional, communicative, and prompt. We wanted to tent the house…read morefor roaches and they delivered. I will be switching my monthly fumigation service to him as well

Very professional. Good communication! Had a dead possum underneath a house and they came in took…read moreit out! Very quick service. Thank you!

Highly recommend this pest control company. I had my home and shed treated for subterranean…read moretermites by Jorge and Leonardo. The company is very customer focused and priced was very competitive compared to major pest control companies. They are reliable and really care about their work. Questions and any issues were addressed promptly and patiently. Photos of treated areas were also e-mailed which was another plus. They deserve more than 5 stars.

The owner immediately responded and solved a recurring ant invasion--perfectly and correctly. I…read morehighly recommend them.

Great job done by Henry! He squeezed me in on a short notice and did a very thorough job. Very…read moreprofessional and courteous. Highly recommend!!

Gustavo is wonderful!! I had my appointment scheduled for a…read morefew weeks now, and a few simple questions were asked of me. The appointment was confirmed and I received text updates 48 hours prior to my appointment. The morning of the appointment I received a message with an eta for Gustavo. He arrived, and was kind enough to slip on shoe coverings before entering the home. The process was quick, and he explained to me where he sprayed and what treatments he did. This had been one of the easiest companies for home service that I have dealt with. From customer support, to the actual appointment and service tech. Pricing was very reasonable and it was one of the factors when making my decision on which company to choose. I needed preventative care, and it was exactly what I got. Highly recommend, and Gustavo is wonderful, he even played with my dog for a min.

Scammers/crooks and negligent on top of that. On google 3000+ 5* reviews without a single other…read morereview should be suspicious enough. We saw a mouse in the garage so we called. They came the next day and upsold my wife on a package to prevent termites as well (our house was termite proofed already and we have had no issues). In truth they could see how she was scared of mice and took advantage of her. They charged $2500 and placed 4 "victor" mouse traps in total. They spent 20 minutes on the property and did not do any sealing of the house. Of the traps they placed two were in the same one kitchen drawer. Another trap they placed under the bed in the guest room and did not tell anyone besides my housekeeper who barely speaks English - we opened that door and my dog entered the room and the trap snapped on him! There is literally a bowl of dog food and a dog bed in that room how negligent can these "professionals" be. Of course I called to discuss these issues but for days we were transferred manager to manager. In the end they refuse to issue a refund but I am still going to go with another company for the job. In the end I paid $2500 for 6 dollars worth of mouse traps and a ton of aggravation.

The day before I I was leaving town on vacation, I discovered evidence of dry wood termites! They…read moredidn't wait til I got back! They came out that day and treated several areas.

Extremely disappointed, especially after i had previously favorably recommended this company…read more There is an organizational disconnect between the dispatcher (co-owner) and the field technician. I have repeatedly clarified and specified the desired service. Simple. BUT, the responding tech really did not want to do the perimeter spraying that had been arranged. His heart was not in it and it was apparent, several times. I tried resolving this with the dispatcher (co-owner), but the problem continued. As I had discussed, for what he wanted to just do... I can do myself with stuff from home depot. I wanted the added professional application... which became like pulling teeth. This is a management problem. I will now have to update my homeowners association of my unfortunate need to find a different pest control company.

The service started out great until he disappeared on me. I should of listened to the other reviews…read morewhere they state the same experience. He showed up when he said. he explained exactly how the process would work.. but I honestly think he used water , none of my ant problem went away, it actually became worse. When I went to call him back no answer, his voicemail is full. Wouldn't even reply to a text. Stole my money! PLEASE LISTEN AND DO NOT USE THIS COMPANY

I wouldn't hire them he came 3 times and I had to keep reminding him and then never finished the…read morejob. He was supposed to come back 3 more times and paid him in full. DON'T HIRE him. and his phone is just busy.

Received same day service and i've been pleased with how attentive they've been. I'd recommend to…read moreanyone looking for pest control services!

I have used many high end franchise companies and nothing compares to the service I received from…read moreNext Level. Not only are their prices amazing but their attention to detail is what definitely won me over. HIGHLY RECOMMEND!!!!