Grant is terrific--he has fixed my laptop several time recently, including retrieving a lost…read morecontacts file and diagnosing a problem (slow computer) that required removing and then replacing all the software. I cannot understand critical reviews. He has always been friendly, incredibly responsive (same day--"bring it in"), and efficient. He is also mindful of costs/time and does not do work that is not necessary. For example, when my computer did not turn on, I called Grant and he told me about a 30 second fix that worked without my having to bring the laptop in. It is a great source of comfort to know that Grant is available to deal with the inevitable laptop problems in a manner that is friendly, timely and cost-effective. I recommend him enthusiastically.

We have been going to Grant for years both to buy and fix our computers…read more He is exceeding knows computers inside and out, and is exceedingly competent. I think his prices are fair and the turn around time is always quick. I'd highly recommend Professional Geeks!

I would give Richard Dopazo a double thumbs up rating for the rapidity, professionalism, and…read moretechnical skills with which he remedied my Corsair 64 GB flash drive and with which he went all out in his heroic attempts to restore my Western Digital Passport external HD (clean room, third party, and all). And his costs were 'below modest' (I have NO COMPLAINTS - though I was sad that his best efforts - even his expert referral to a DriveSavers in California - could not save precious family data and photos). He succeeded most of the time at jobs thought to be hopeless; his prices are low, his speed very fast, his courtesy heart-warming, and his thoroughness and professionalism are impressive!

to be concise: Positives:…read more * fix laptop hardware *fair price * decent communication Negatives: * took much longer than expected. To be long winded: my 1.5 year old gateway laptop decided it did not want to turn on, - after calling many repair shops I discovered many places do not even work with laptop hardware issues- iTech did! so Plus 1 for them. I took my computer here and Rich diagnosed it with a faulty motherboard. If you chose to get the work done with them, the diagnostic fee is waived which is good, and the labor/parts were fairly priced. Rich was good at staying on top of communicating with me about where my laptop stood on the repair, unfortunately I kept being told it would be done friday... then on friday... o no, maybe Monday. Then once the motherboard was fixed, it turned out the touch pad had also somehow went- In the end it took 2 months to fix! And was a lot more money than the initial estimate. To be fair- that was not their fault, there were unforeseen problems that kept delaying things, and most of the hold up was waiting on parts. Rich did discount some labor in lieu of making me wait so long. and now here I am typing on my once-again-wonderfully functioning laptop! and restored some needed data for school before the fix for free. Just a warning if you go: the Office is in a house. Its a white house, on a random side street with a red door, you have to go to the side door and press the doorbell labeled "B", which I didn't figure out until I got there.

I was experiencing difficulty with my 5+ year old Dell computer and took it to Lappy Fix. Within a…read moreday, Tom had diagnosed the problem. He is very fair, efficient, and excellent with computers. I highly recommend Lappy Fix for any of your computer problems.

My daughter dropped her laptop and it wouldn't turn on. Lappy Fix diagnosed and fixed the problem -…read moresoldering a loose part on the motherboard within 24 hours and for only $99. Great service and great price - would definitely recommend.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.

I am so glad I took my computer to Wangpc! They did a great job of bringing it back to life!read more

I got an hp laptop from them through the VA is 2019. Broke in a few months. Got a new ho from them…read morea few months ago. Battery already cooked. Dog poop customer service. Brian is pathetic and so is Northboro Computers. He should never be allowed to touch another federal contract. My VA counselor Patricia was no help either.

If I could give them a Minus rating I would. I've owned Many computers in my lifetime. I came into…read moreNC letting them know I've had an HP, 15" screen computer since 2006! so I was looking for an HP laptop to use in my business. No frills, wasn't going to be doing gaming, etc. Just needed another workhorse. The owner had one on the counter that he assured me was barely used, was not considered used. HP 250 G6 with 15" screen, yada yada. I paid a little over $500 for it. It has only been used for light word processing and telehealth during the pandemic. I used doxy for file storage so the computer isn't actually using much storage space. My 2006 HP is still running!!!, it's just that it won't support Windows or doxy and it's slow as heck. I have 2 Used Lenovo's I bought off of Ebay in 2014. They technically still run, but same software update issues. 4 YEARS almost to the day, the HD has died! I'm pretty sure he sold me a Dud!!

Nice guys who are plenty smart, but they do not have an adequate repair bench for complex computer…read moreproblems, and they don't do a great job of listening to customers. Additionally, they are not diligent enough in diagnosis. The result in my case was that I paid them $50 diagnostic fee without actually receiving a diagnostic and with them asking me to buy RAM so they could test out my computer with new RAM (because they didn't have sufficient parts on hand). I would go to this shop to buy a PC or for basic support. I would not go to this shop for support on truly complex PC problems. I brought in a home-built PC with stability issues. I didn't have the time or interchangable parts to diagnose the PC myself, but needed it diagnosed and fixed as I used it for statistical analysis work. I ran the guy who checked me in through the steps I had taken (chkdisk and related), but he did not take adequate notes at check in. As a result, they held on to my computer for two weeks running the same checks. As I found this out, I informed the other guy who ran diagnosis on the computer I had completed all these checks. At this point, he insisted I needed to buy RAM so the computer shop could evaluate the issue with new RAM. This is a very strange request. Any shop worth it's own salt should have the interchangable parts and testing bench necessary to diagnose things without requiring the customer buy parts for the shop to do so. As he had been telling me inaccuracies about my hardware such as (1) MB can't handle the RAM I have in it because it is wrong speed (MB can handle it, it just has to be set to OC in bios) and (2) that my RAM was only 16 gb (wrong, it is clearly 4 sticks of 8 gb per stick), I decided to take the computer to a big box tech store nearby (who also failed to diagnose correctly). Upon pickup, the guys at the shop told me they believed I had a failed graphics card and RAM issue. I ended up doing the diagnosis myself a month later when my time freed up and figured out that I had (1) a corrupt windows install, and (2) a corrupted bios that was causing very strange MB behavior. I replaced no parts, just did a clean bios flash and a clean install of Windows. I am writing this review on the exact same PC, same parts, completely stable. However, I am sore that I paid $50 bucks and lost my home desktop for several weeks for nothing, and that I then solved the issue in about 2 days of my own work.

Great service at a very reasonable fee. Took my laptop in thinking it had a major issue. They got…read moreback letting me know it is due to a broken charger and charged me a very reasonable fee for their service. Appreciate it!

We have gone to Computer Domain for repairs of our PCs for years: from desk towers to laptops. They…read moreare honest (they told us when there was no point to repair), quick and charge reasonable fees. They are nice and helpful, a wonderful business that has your back.

I did NOT have this place service my laptop, but I did bring in my computer for help. I'm giving…read morethem only 3 stars because their advice wasn't correct -- at least in my opinion. I brought my laptop in because it would no longer boot up correctly after running Norton Utilities and the automatic repair tools wouldn't work. I was told that the prognosis was pretty grimm and we could recover the data, but would have to restore the OS an reinstall all of the software, etc. They were very friendly and just trying to be honest, which I appreciate. They said they would try a few things, but weren't optimistic. Well, I'm glad I didn't listen. I did a 5 minute search on Google that led to an article that took me through (step-by-step) fixing the problem in 3 minutes. My computer was immediately back to being FULLY functional with no loss of data or programs. I guess this would be a 5 start review had someone said: those are hard errors to fix, but we can look online and research to see if there are fixes out there for this type of problem. I would have left them my computer. But would they have searched or just come to the conclusion that a wipe of the computer was the only fix? Note: I consider myself to be very computer literate and only went looking for "expert" help when I couldn't figure out a resolution. In hindsight, I now realize i could have done a google search earlier and saved myself a trip.