Poor customer service. I have been requesting a furnace maintenance check for some time. No one…read morecan seem to book an appointment for me or explain what the problem is why they do not want to come to my address Originally I purchased my furnace and water heater including installation with them. Again I waited for another day for a call back. I have in turn arranged with Reliance who promptly scheduled a furnace check and I enrolled in the furnace and A/C maintenance program/

From the owner: Adduono's Sheet Metal & Heating Ltd has been serving Thunder Bay & Area for over 75 Years. We are…read moreyour total home comfort centre & HVAC specialists. We offer sales, service & installations of furnaces, air conditioners, fireplaces, barbeques, hot water tanks & more! Adduono's Sheet Metal & Heating Ltd is available 24/7 and we service all brands.

Have had Clow Darling repair leaking water turnoffs, replace the bathtub taps, install taps for the…read morelaundry tub (have no idea why the previous house owners installed taps across the basement away from the drain), install a tankless hot water heater - all work done promptly and neatly with the added bonus that they pointed out an electrical problem that we didn't know we had.

We arranged for Clow Darling to install a gas fireplace insert and it turned into a nightmare. We…read morewere told it would take 4-5 weeks and it took 3 months. It wasn't installed properly and we had to get another company to fix it. They do not offer any assistance even under warranty. There are other more reliable companies that offer exemplary customer service which this place lacks.

They should change their name to reliance home discomfort. We had a problem with their equipment,…read morecausing the basement to flood and the carpet to be ruined. It has now been several months and we have still not been able to speak to someone from the company and our carpet is still a mess.

They said they were coming in the morning but never showed up, then said someone would come out in…read morethe afternoon and again no one showed up. Had to call again to be told the plumber went home sick. Pretty sure no one was ever coming since we opted not to sign up for their monthly subscription fee.