They overcharge. I have to create 85 characters to post the review, but really all you need to know is they upsell and overcharge. They used to be good but not anymore. read more

11/8/2024 They refund the money with an apology email. No one is perfect. As a loyalty customer since 2019, I hope this business would become better and better. read more

This company has very shady business practices. I booked online for 2 hour cleaning session but was charged for 3.5 hours without any advance notice. The job was also not done well and my tenants complained about the cleaning. When I contacted the company about this, they weren't willing to work with me at all. They said the cleaners were there longer which was why I needed to pay more. I don't mind paying more for good service but the company should have called me and asked for permission for staying longer instead of charging me for more hours without prior approval. I signed up for 2 cleaners for 2 hours each and that's what I expected to pay. I use other cleaners for my other properties and they do a much better job for half the price. Overall, the owners of the company (Faye) focuses on overcharging for short term profit instead of building long term customer base. I would not recommend at all. If you are looking for house cleaners, contact me and I'll give you awesome recommendations for very reasonable prices. read more

I was referred to A1 by my mother and she never displeases- Lashone and his help are great. They did an excellent job of cleaning my dryer and dryer line. They replaced part of the dryer line that was rotten. Very ideal pricing. I will use them again. read more

I absolutely cannot recommend this company. While the technicians were nice enough they didn't explain that they were cutting holes in my duct work or that they were going to leave the sharp, discarded piece of metal laying around for my 10 year old son to pick up in the basement and subsequently cut himself on. Furthermore, while they charged me for all the vents to be cleaned they blatantly missed two of them. Lastly - the air filter in my newly purchased house was easily 5-10 years old, they could have removed it and recommended no air filter in the unit until I could go out later and purchase one, which they did not. After speaking with the furnace and ac technician I had come out (from a different company) he stated that he would not have left that filter in there, period. Reaching out to the company and pointing these things out, with photos, lead to absolutely no apology - only an offer to have the technicians, responsible for leaving sharp debris around my basement, come out and clean the two vents they missed. Absolutely no apology or anything. I will not have people with disregard for my space or family come into my home, ever. read more

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I spoke to Fey to schedule an initial move-in/heavy duty cleaning as well as vent and carpet cleaning. It was a little short notice but she worked with me to find dates and times that worked. It then became a little frustrating. Maybe there was a miscommunication. I had written down and in my iCal the earliest the cleaners would be there was 2pm. She called at 1:15 and said that the cleaners had been waiting so we rushed home. The cleaners were only there for two hours and we were charged $120 which seemed reasonable. I was very clear about what needed to be done - inside and outside of cabinets, outside of appliances, outside and inside of fridge as I discussed on the phone. After a few days when we were starting to unpack our kitchen, I started to discover how gross our fridge and cabinets were - pretty much untouched. The carpet cleaning was ok. The carpets were in bad shape so I don't know if it even helped or not. The duct cleaning for 13 vents was $515, which was also higher than I was quoted over the phone and I was told later that price is extremely high. If you need a regular cleaning company, they might be fine, but would not recommend for intensive move-in cleaning services!!!! Follow up. After some continuing issues we had with our vents and ductwork, we had another company come in to re-clean. They drilled a hole into the system and literally sucked everything out. I think it was close or maybe slightly cheaper than what A1 charged. The techs asked when the last cleaning was. We told them 2 months ago and they couldn't believe it. They said our ducts had a ton of build up and wondered what had actually been done during the cleaning. Would not recommend for duct cleaning either. read more

A1 Sparkles Cleaning - Inside of cabinets and drawers - most of them were like this. - Home Cleaning Near Me - Bridgeport, Pennsylvania

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Would not recommend. Hired them to clean my dryer vent, they took apart the entire system only to reattach it with a rubber backed tape (fire hazard, HVAC aluminum tape should have been used) The owner then called me and accused me of lying saying his team didn't do that, despite me having proof of before and after pictures. Even if his team did not use the wrong tape you would think they would be the ones to see the wrong tape was used and recommend or replace with the correct supplies? nope. The owner was so arrogant, I ended up checking my original listing on Zillow for photo evidence that there was no black tape on my dryer vent before his team came out, and can confirm that tape was placed on there by his team.. terrible experience with even worse customer service... would not recommend. read more

They arrived on time and ready to go ! Had 3 floors to knock out and the change in house air quality was immediate.the service men were polite,neat,professional,and seemed to focused. And the price was good I will definitely use them again read more

Brian was very polite, professional, and knowledgeable. Brian explained and showed us what he was doing. We will definitely be requesting Brian again for our dryer vent cleaning. read more

do not use the duct cleaning service not a good experience. left my house a mess I have headaches sore throat neck pain and sinus pain. did not answer my phone call. I did complain because they were late and now I am wondering if this was deliberate. read more

I had them come out to clean the second story drier vent. They informed me that since there was an awning near the vent it can not be cleaned. When they moved my stacking drier they did not move it back properly. Now it shakes and walks, the drier is not secure on the top. I called MANY MANY times over the course of a week+, still waiting for the owner to call me back. PLEASE PLEASE PLEASE pick a different company read more

When it comes to carpet cleaning services, A1Sparkles is top-notch. I was apprehensive as I found these people via a valupak of coupons. You never really know what you are going to get when you contacts those vendors. I a happy to have found A1. I am pleased they use green cleaning supplies. And...PET-SAFE! They were prompt and punctual. They were professional and courteous. Most, importantly, they were very efficient and thorough. It cost $400 to clean nearly 2000 sq. feet or tri-level townhouse white carpet. It was quite a bit of space and the job was completed in 2 hours. A1 does great work, are professional, prompt and quick. Hire them! read more

They may as well have not touched the carpet, and they were extremely rude and unprofessional. I explicitly asked which package I needed to remove a musty smell from my basement carpet. I explained that was all I cared about because the carpet was otherwise clean. Two employees assured me they could remove it with the recommended package. One did say the smell might return in a few months if there is a water source, but they would probe the carpet to test for moisture. I thanked them, verified that they would remove the smell at least temporarily, and scheduled the service. The carpet stank when I got home after the cleaning. If they tested for moisture, they did not share the results. I left polite messages for a week before getting a call back. The owner (I think) cut me off repeatedly and called me a liar for saying that I was told they would address the smell. He said for any musty smell, they would need to rip up the carpet and replace the pads. He was extremely rude and dismissive and refused to do anything to compensate for the complete lack of results. It is hard for him to credibly state that I wasn't told they could address the smell when my primary question before they came was which package did I need to get rid of it. If they had said it might not work, I would have accepted that. To lie about what I was told, and worse, to not let me finish a sentence without cutting in with, "I won't get into he said/she said. No one told you that," was inexcusable. read more

it's been only a week since they cleaned my carpet but so far so good. They did a very good job, were punctual, professional and honest (I left the guy home alone when he was cleaning!) Most of all it is pets-friendly! read more

We hired this company and they did a wonderful job on the first cleaning but charged for three times the normal amount. The next time they sent terrible cleaners. They literally did not even sweep or mop the floors. We complained and the supervisor never called us back. We gave them one last chance. They put the dirty sheets back on the bed and set the clean ones aside that were sitting on the bed with a clean blanket in a basket for them. They unplugged our cell phone charger and must have accidentally walked off with it. They shoved things in random drawers. They are not suppose to even open drawers. The bathrooms and bedroom floor were not cleaned. They did not sweep in the laundry room. There were clumps of dirt inside the front door. I fired them after this. I would run screaming from this company. Very bad service. read more

This company does not seem to care about pleasing their customers. After a few issues with their cleaning at my home, they completely blew off my polite emails asking for them to look at the stains that damaged my rug after cleaning , as well as my stair case cleaning still looking dirty after a cleaning. Although technician was very polite at my home, the company does not stand behind their service and ignored my please for them to rectify the situation. read more

Is it possible to give a Zero-Star Review? I set up an appointment to have rugs picked up for cleaning and upholstery cleaned at the same. It snowed several days before the appointment, so I wrote to confirm they were coming. I was told, "Absolutely! Yes! We'll be there," the day before the appointment. I moved my furniture, emptying cabinets to do so - an all-day task. I hung the no-parking signs I paid Philly for, and waved off a Pella windows truck, a plumber, Terminex, several SUVs all of whom parked and moved with no trouble. Then A1Sparkles called and said they weren't coming. The truck couldn't get down my "side street." I told the Mike, the sales rep who called, to cancel my order. His manager called back to tell me again how I was wrong. That their truck was different and this is why they weren't coming. I mentioned that two trash trucks made it down my street the day before and he again told me I was wrong. Their truck was heavy and couldn't get through. I gave these people every chance to reschedule before I hiked to police station for my $25 signs and moved all my furniture and I was assured there was no problem. Totally unreliable and arrogant about it too. Made no attempt to mollify me in any way. Please look further when getting rugs or furniture cleaned. read more

failed to come on appointment - they apologized - rescheduled for the next day - very late so I had to cancel. you're better off with Stanley Cleaner or Fiber Clean Who actually come when they say they're coming. read more

Currently waiting for my tax return papers to be sent to me, with WEEKS of no response from the owner. Its already near april and i have yet to get a call or text back in regards when i will receive my tax return papers.. the owner will take you leaving the company very personal to the point where i am at now. It is unbelievable how petty the owner is. Hopefully he sees this and sends my papers out!! Who knows.. read more

They were horrible, left the carpet stinking, and were very rude to my wife. Before they can respond that we "misunderstood" how to get a musty smell out of the carpet, I'll let you know that we did it ourselves a few days after they left. My wife had asked which package we needed to get rid of a musty smell. They told her, and she bought the package. When they left, and in the following days, there was no reduction in the smell. My wife called, and the owner was extremely rude. He kept cutting her off, belittling her, and claiming that no one in his business would say a musty smell could be removed without tearing up the carpet and replacing the pads. He was wrong both about what they promised and about what was needed to clean the carpet. We are hardly professionals. I used a wet-dry vacuum with vinegar and water, then sprinkled baking soda which I vacuumed up. Days later, no odor at all. They also told her they would test for water under the carpet with a probe, which would tell us if odor was likely to return (if they had gotten rid of it at all, which they didn't). They never shared any results of the testing, and I doubt they did it. They refused to refund any money, and there is no excuse for treating my wife like a liar for trying to explain the representations they made before we wasted our money and time. read more

They do poor work and charged my cc without my permission. You cannot trust this company.

I hired A 1 Sparkles carpet cleaning to clean my upstairs carpets. They arrived did some work for about 30 minutes and asked to be paid higher than what they quoted me . I agreed. They told me not to walk on the carpet for at least 3 hours as it is still wet. When I did look at the carpets they were a mess. I called and e-mailed the owner of this company many times finally he called me and he said there must have been a leak. I said there was not. He then said there must be a defect in the carpet. I called the producer and they said no defects. I asked the owner to return and clean the carpet. they refused. I went to the companies location . The owner refused to meet with me and another person who was also there to complain. I hired another carpet cleaning company. They cleaned the carpet and they look fine. DO NOT DO BUSINESS WITH THIS COMPANY they are rip offs read more

I have an oriental rug that had not been cleaned in years. A1 sparkles did a good job. The original lustre was restored. There are a few stains they did not get out but that was not unexpected as stains were old. We brought the carpet to them. They were pleasant and accommodating to work with and I thought the price was reasonable. we will be using them next month to clean some carpets in house read more

They did a great job on my office carpets and vinyl flooring. Professional service and very high quality work!

For the past 3 years we have hired our friends at A1 Sparkles to help us clean a rental property at a Major private university in Philly and every time they come through with flying colors. Not only do they leave the house truly sparkling but they are on time, courteous and really great people. Don't hesitate to put your family home or business in their hands - you will be very happy you did. Tom read more

Hi there! My wife and I have used several cleaning services over the years. A1 is by far the absolute best! Mary and Makayla came yesterday to our home and did an outstanding job! This was the 3rd time they have cleaned for us to date. They were professional, friendly and very thorough. We couldn't be more pleased! We're "regulars" now! :-) read more

Great service by Mary and Katherine. Very professional and friendly. Always arrive promptly. Provide a thorough cleaning of our home. They're A #1 with us! Corene Rossi read more

2 stars at first because they seem like nice folks - that is (now) updated since the return of my rugs. Called and arranged for pick-up and washing of some wool rugs. Arrived on time for pick-up and were very good. Wanted to pay cash and pick-up guys said they didn't take money but would give me cash price and I could pay later. When invoice came the next day for a different price I called and then took the cash over to their office that day to get the discounted price. After 2 weeks and I hadn't heard back from them so I called. Told carpets were done (no notice of this) and 'when do you want to pick them up"? Explained that I had already paid to have the carpets picked up and delivered and we arranged a delivery time. I got an e-mail and two text's asking me to confirm delivery, I confirmed all three. The return was to be between 8 & 10 this morning. At 10 I called and they said they were waiting on me to pick them up. WTF? Went through the whole thing again - "opps we made a mistake, I'll call you right back to let you know when we will be there". Dennis (owner) personally brought back my rugs and apologized profusely for the mix-up. What I liked was that he stepped up and took ownership of the problem and did his best to fix-it. Kudos. To many folks play duck & run when they screw up - these guys didn't. I respect that and added 2 more stars for honesty and genuine apology. read more

Excellent company to work with. From the time I called to schedule the duct cleaning, they were professional and friendly. The two men who came to my home were on time, covered their shoes and left the place looking as good as when they started. I recently knocked it down to 4 star from a 5 star review because I have since gotten several calls from them about purchasing additional equipment / services. One call to follow up is fine, more than that is just annoying. read more

This carpet cleaner is not trustworthy. They agreed to clean our silk oriental rug then claimed it got stolen off the truck. They refused to report it to the police or the insurance company. The owner agreed to replace the rug but then refused to do so after we located a replacement. I would be very cae full before doing business with these people because of their Dishonest and highly suspicious business behavior. read more

Andre showed up right on time, introduced himself and proceeded to clean the two rooms we selected. He asked if there were any particular areas that I wanted him to focus on and he went about his work. No problems,, no drama and good clean-up. Thanks Andre. read more

HORRIBLE customer service!! Girl who picks up phone does not speak much English and speaks so loudly I had to hold the phone 5 inches away from my ear. The guy who called me back had some kind of nasty chip on his shoulder for no reason. No worries, we will take our business ELSEWHERE! read more

We engaged A1 Sparkles for rug and furniture cleaning. The technician arrived on time, was friendly, and most importantly, the rugs and furniture all look very good. He spent a fair amount of time on the sofa, as it was needed, and the two Persian rugs we have were noticeably cleaner. We chose A1 as they use steam with very little chemicals. Compared to similar services we used before moving into the area, the only reason we aren't giving five stars is the cost. A bit pricey, but again, we were more than satisfied with the work and will likely call them again in the future. read more

My husband hired A1 Cleaning to come and shampoo the carpets in our newly purchased home to help get rid of the cat odor left behind by the previous owners. The technicians were pleasant and shampooed/applied enzyme to the agreed areas except for one missed which had the strongest smell. My husband paid for this service with a check. Because the smell was still prevalent, I had the company come and do a second cleaning. The technician admitted that they missed the enzyme treatment on agreed upon area the first visit. I was there to pay the technician and gave him my credit card for that day's service. The next day, I see 2 charges on my card. One that I authorized and one that was NOT AUTHORIZED by myself, the cardholder. I immediately left a message for the company as did my husband. They finally got back to my husband and said that they charged both services to MY credit card, not acknowledging that they had ALREADY been paid by my husband for the first service as they could not find the check. So they decided to make an UNAUTHORIZED CHARGE on MY credit card which I did not give them permission to use. This is clearly illegal. The charge has since been reversed after we were asked to provide a copy of the CANCELED CHECK. Bad bookkeeping! My husband called to complain and was told, "things happen in business" with a half hearted apology. This company would have been paid twice and not have known it until who knows! Because we are diligent in our "bookkeeping", we caught this immediately. Still deciding how I will handle this but for now, I would never recommend this company to anyone. Bad management!! read more

I called A1 Sparkles about 2 weeks ago. They came out that day to give an estimate and 2 days later cleaned our carpets. There was a huge stain 1 ft by 3ft. We actually thought we would have to install new carpet. The stain is completely gone and the place looks great. They were extremely professional and exactly on time. I would highly recommend them to any and everyone. read more

I used A1 to clean my dryer vent. They did a great job. Not only did they get rid of the dust gorillas, the dryer is drying about 25% faster. The technicians were prompt, polite, professional, and communicated clearly. They wore shoe covers. They did a thorough analysis of its operation and left behind a detailed report. I would definitely use them again. read more

Maykel is my cleaner and she is terrific. I have used a1sparkles for many years. Both Maykel and Faye, the owner, are very accomodating to any feedback or special cleaning requests that I have. I am very satisfied with the cleaning and the customer service. I will be a customer for years to come. read more

A1 Sparkles cleaned a large estate sale rug that was suspect in term of an odor and its condition. I am pleased to say they did a great job and I would use them again. Their price was the best around, they can pick up and deliver, they were very communicative via text messaging to confirm appointments. I would use them again! read more

I cannot recommend this business for hardwood floors. My husband and I recently purchased a house with an old wood floor- and I do understand this is old- and wanted it rejuvenated. The technician was pleasant, but they only sent one person to do the job of an entire house, and not only were absolutely no scratches, tiny fleck of paint, or anything removed, the finish was dull and patchy and absolutely looked like we had no work done. We paid close to $900. Such as a disappointment. They then recommended that we buy another service- yes, I won't be fooled twice, thank you! Even for a deep cleaning of the floors, plenty of dust remained. read more

I needed my carpets in the bedroom and the stairs done so I set out to find the perfect cleaner. I called and spoke to Eric and he grew my trust and we set an appointment date. I explained that I had furniture in the bedroom that would need to be moved and my husband would be home to help and the steps were going to be hand scrubbed. I received an estimate and it was all spelled out. When the guys got there they said that they would charge us extra for the hand scrubbing and that the furniture was to big and heavy to move. (Funny because I can move it myself). I called Eric immediately and received resistance and I told the men to leave. This is not a company that stands by there word nor the contract that they sent me. read more