1-Star Review: Misleading Pricing, Poor Service & Unprofessional Behavior
I had a very disappointing experience here today. Initially, the board advertised a car wash for £36, but the owner pressured me into upgrading to a "mini valet" for £65, claiming it was far superior. I had settled for a £25 exterior clean only. He then offered a "discount" (£50 instead of £65), which I agreed to.
However, the service was not completed properly, the back seats undone and rubbish were left untouched. When I politely asked for these areas to be vacuumed, the manager became aggressive, raised his voice, and told me I "got what I paid for" (even though I was promised a £65-level clean). He then refused to finish the job, said he "lost money because of me," and even took my car key out of the ignition which distressed my 9 year old daughter, which seemed very unnecessary and overboard. After I paid he continued arguing.
The way I was spoken to was completely unprofessional--no customer should be belittled or have their property withheld. Instead of resolving the issue, the manager escalated the situation, making it clear he didn't value my business.
Avoid this place if you expect honesty, integrity, decent service, or basic respect. There are plenty of other car washes that won't mislead, cut corners, or treat customers this poorly. read more