Mike came to our home, diagnosed the problem with our washing machine, ordered the parts and was…read moreback within a couple days to repair. It wasn't an easy fix and presented many challenges. Mike worked until 11:30pm on a Friday night! The next day we realized it still wasn't working properly. He returned, quickly realized what the problem was and had it fixed within minutes. His fee was incredibly reasonable and his service was impeccable. We have found our appliance repair man for life! Don't even bother with the rest. Mike is your man.

From the owner: In business for years. Appliance Repair and installation read more

Ordered washer and dryer and paid for installation. They plugged in the appliances and left the…read morehose lose, so that if used, would spill all over the floor. Called the next day and didn't receive a call back. We'll be going into office today.

VERY POOR CUSTOMER SERVICE!!!! I am a single mom who bought a washer and dryer from here my washer…read moredoesn't work.I've called numerous times to get it fixed. I had to find my own delivery service as there is $100 I can't afford that. I picked it up after waiting over a week for one to come in and they told me it would only be a couple day. Then got it home didn't work properly it doesn't agitate before spinning. It barely spins out the clothes, they are soaked when they come out. So I called the next day they said they will have someone come out next week and would call me back with a time. NEVER CALLED BACK!!! Then I had to wait over a week for them to come out. They then didn't show up and called and said they didn't want to drive that far for it just to be a part they would send me a new washer. Again they would call me back with a date when they could drop it off I stayed home 2 Saturdays they never showed up!! Then they were suppose to come the next started NO SHOW NO CALL AGAIN!!! I then called on a Sunday!! FAMILY DAY SUNDAY!! They come out at 6pm with an apartment size washer!!! Which I paid $400 for a full size washer!! So told them to take it back. Then I called on Tuesday the lady on the phone( the manger) didn't know they hadn't showed up 4 times and then said she would get my money back to me! That again she would call me back after talking to the owner!! NEVER CALLED!!! Then again I called back on Friday she said" sorry to busy to deal with you please email dean(the owner) and wait 24 hours for a response. I found his phone number online called it numerous times. Finally got an answer he said he will send out a new washer next Friday. I said I've been hearing this for a month and a half now so half of my warranty is up, and still no washer. If they dont bring a new one I'm out $400 that me as a single mom can't afford! I had to borrow the money to get the washer and dryer to save me money from going to the laundry mat. These people are a SCAM!!!!

Sam came out and charged me to repair my fridge. Said he needed another part and he'd come back…read more Payed him for service, but he never returned my calls or came back with the part. Fridge never repaired. Terrible customer service, terrible business practices. Filed a complaint with the Better Business Bureau, which Active Appliance never responded to.

Avoid this company. They could not perform the electric dryer repair and would not refund my…read moremoney. They misrepresent themselves as larger than they are. Their multiple office locations all link back to the same paging service to Sam the technician, who I assume is behind this company. Sam is incompetent, lacks customer service, and will string you along waiting for parts to come in. I lost a month of my life dealing with this incompetent excuse for a factory training technician. Do your research on Active Appliance before calling them, and do your friends a favour and pass on the word about this fraudulent scam artist. Avoid this company.

I called Bryson's because of his 5 STAR rating. Mike didn't disappoint us. He was fast,…read moreknowledgeable, thorough and professional. I would highly recommend Mike. Janis G.

From the owner: Major appliance service/repairread more

We bought a fridge and stove we had a problem with the freezer in the fridge they looked after it…read morewith in 2 days. The stove was good.

I would discourage anyone from using Nimbly Appliance Repair Service. My recent experience with…read moreNimbly has crushed any faith I had in the business. We called Nimbly in February 2024 for a washing machine repair. Dennis Gallon, the owner arrived and after inspecting the washer, advised the cost of repair was not worth it due to the age and condition of the unit. This is understandable and not unexpected. Dennis offered to sell us a scratch-and-dent washer that was the exact same model, but a different colour. We were not concerned about colour, and it was a good option since it was supposedly the same unit - as we were stacking the appliances and were restricted by the space of the laundry closet. As we are conscious of our spending, scratch-and-dent options are a great fit for us. We purchased it on Feb 4 2024. After looking at the appliance, which had minor cosmetic damage, and again confirming with Dennis that it was the same unit, we agreed to purchase it. We borrowed a friend's truck and transported it home. However, it turns out it was not the same model, and would not fit in the laundry closet. After agreeing to take the return, Dennis stated again "I swear it was the same model" but then claimed that I had damaged it in transit. He had no "before" pictures of the unit's condition prior to me transporting it, and we took care of the appliance during transport. He advised he would return the cost of the washing machine less the part required for him to repair it. There was no admission that he sold me the wrong unit, no apology for the inconvenience caused to me by transporting the unit only to discover it could not be used at my home. Not only that, Dennis sent me an e-transfer with the incorrect amount and still owes me money. Since February 15th, I have sent 4 polite emails asking for an explanation of the amount e-transferred to me) without response. I have also called 4 times calls - 2 of which were answered by staff who took down my info and would return my call - Dennis was unavailable, and never called me back, even when I was told I would get a response by end of day by two different staff. Essentially Dennis lied to us about the unit he sold to us, and has now stolen the money that is owed to us.

Service Samsung and LG Our Samsung suddenly started to make…read morea horrible racket. Called Nimbly on weekend and Dennis responded to message quickly. Advised us what the likely issue was and called back right away with quote on parts and service. They ordered parts on our email ok and 3 days latter scheduled appointment. Their Service Expert Sam came right before agreed time. What a gentleman - great personality. Completed repairs quickly and spent extra time helping us with some issues removing trays. As a result we found a problem with sign Ivan to amount of gross funky water accumulating below the meat tray above freezer. He also on request removed redundant sliding bars in the meat/cheese tray that were driving us nuts. Total bill was as quoted and very reasonable compared to past experience with appliance repair. Sam cleaned up everything and left us with smiles on our faces.

This review is based solely on my interaction with localproappliancekitchener…read more What should of been a simple dryer installation by a professional. Turned out to be anything but. Prior to this LP (Local Pro) coming to our home, it was made clear the service we expected and wanted. A new dryer coil was to installed, as it was made clear there had been condensation issues with the old coil and with a new dryer coming we wanted the new coil. LP lifted the coil glanced inside and said it was fine. I said we wanted the new coil again was told it was fine. There was no diagnostic check done by LP after installation. Later that day when we went to use the dryer it gave off 90% blockage error. I reached out to LP and informed them of the issue. LP reply was as follows: Because it was a vent issue and not an installation issue. And proceeded to inform me of the cost to have him come back out. I mentioned to LP if the new coil was installed as we wanted this would of been avoided. Since we where already financially invested in this service we decided to have them come out again. Today I went down to do laundry I could feel a lot of heat coming from the dryer and blowing from the back. Come to find the coil was not connected properly to the dryer and was dangling. I reached out to LP and Informed them of the issue along with a video showing it was not connected. Yes LP offered to come out at no fee to correct. However at this point, I decided no more.

Very fast responses from request a quote, and was great about following up when I was slow to…read morerespond. Thanks for that! :D Jason was super friendly, and very helpful. He was quick to figure out the issue with my dryer, and made sure my house wasn't going to blow up from a gas leak (which wasn't even the issue, yikes!). He was also very kind to answer all my annoying questions :D If I have issues in the future I wouldn't hesitate to book another repair. Thanks for a great experience, and fixing my dryer! I'll try not to leave "plastic" in my pockets ;p

Worst experience ever from this business. They charged me money without performing any repairs by…read moresaying they were at my door and no one opened the door. They did not call me beforehand. After I explained to them that you should have called me. They did not have any explanation. They sent the charge to the collections agency. This is unacceptable for any customer to pay the charges without getting any service. I end up paying the charges without any service. This company stole my money. I would never call these kinds of businesses who don't have any sense of customer service.

Can't be happier that I chose Al's appliance repair to install my appliances…read more I purchased a washing machine/dryer/dishwasher from the brick and the brick made me wait close to 3 weeks for installation. Every time the brick called to schedule an installation visit they were a no show and really got me frustrated so I cancelled with the brick and decided to call Al's. This was the best decision I ever made. Booking an installation request was very easy, the prices are fair and the technicians we're very professional and polite couldn't have asked for more. If your looking for a professional company to deal with for your installations and repairs look no further.