Michelle Raber's team at State Farm is pretty awesome. Great agents and Great communication! Thank…read moreyou

Great personal service and responsiveness. This office operates like a friendly small town agency!…read moreState Farm is general has been fine for a big company, but the service from Michelle's team is excellent!

I do not recommend this agency. Staff is rude and inconsiderate with no sense of urgency.read more

If I could rate this below 1 star, I would. This wasn't just incompetence--it was weaponized…read moreapathy. We notified them July 26, 2024 that we sold our home. They said "Send documentation." We did--in November. Guess what? Nothing happened. In April 2025, I walked into their office and hand-delivered the docs directly to Carol at 4:36 PM. Did that fix it? Of course not. They continued to do absolutely NOTHING. Finally, in June 2025, after 11 MONTHS of begging for action, I demanded resolution. And THEN--get this--they called me... even though the written instructions clearly stated "Do NOT call". That was the final test. And they failed. Spectacularly. But thank you, truly. Because your gross negligence finally pushed me to compare rates. And guess what? I got WAY better coverage through Amica for hundreds less per year. All because of your 11-month performance art piece called "How to Ignore a Customer." So yes--this agency earned every bit of this review. If you're reading this because you're considering them? Don't. Just don't. There are hundreds of offices who understand what "customer service" actually means. This place? It's the Starkiller Base of Insurance Failures. And I just pushed the button.

I have been a customer of Portsmouth Atlantic Insurance for several years. This year upon policy…read morerenewal, the agent stepped up and helped me reduce my policy cost. Rebecca Schweisthal stepped in and provided excellent guidance and support to help get my new policies in place with no lapse in coverage.

I was with them for eight years first couple seemed decent, but as the years went on, they just…read moretook me for granted and didn't try to get me. Lower rates never made a claim in the eight years I was with them and all that ever happened was my premiumskept steadily going up little by little so this year I checked on my own and within 16 minutes I had better coverage through State Farm!! only advice I could ever give is to keep your brokers honest or they'll take you for granted

This is a classic small town, Main St insurance agency ..... but in a city. Steve and his staff…read moreare very quick to respond to our phone calls and emails. I'm so fortunate to have Steve and State Farm taking care of my insurance needs.

Steve is fantastic! My boyfriend and I moved to Maine and needed to switch our insurance. I…read moresubmitted a request to Steve via email. He immediately called me and was warm and kind. He provided us with quotes and information within that same day. As someone who has moved many times and dealt with various levels of customer service, I was extremely impressed! Steve was responsive, very knowledgeable and gave the highest level of service. I highly recommend him. He is the best! Michelle B.

This place is a total joke. I added a vehicle to my policy back in October only to come and find…read moreout that it was never put on my policy even though I have a proof of insurance sent to me at that time. Then, I attempt to make contact with this agent numerous times to correct the issue and add a new vehicle and I never even get a call back. No email, nothing. We have now switched agents. If this is the way Allstate permits its agents to operate then we will be switching insurance companies altogether.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am an avid boater and fisherman who loves to spend time with family. We also love that we live in Maine. I love working with customers and helping them with their insurance and another needs.

Matt was fantastic to work with. He shopped my policy for the best deal, saved me money, and gave…read moreme the quick, thorough personal service that you want. I could always call him to have a question answered. Great guy and great company to have on your side. Thanks Matt!

From the owner: car insurance, home insurance, snowmobile insurance, boat, motorcycle insurance, business & general…read moreliability insurance, workers comp insurance, flood insurance, professional liability insurance, cyber liability insurance, independent insurance agency

I have been more than pleased with the great rates and excellent service that my representative…read moreAnthony Benson has given us. We have saved so much on all our policies--Home, Auto (Multiple), and Boat. He has always been quick to respond with a sense of humor as well. I do feel I am in good hands.

The staff is always friendly! Whether it was signing up, additions or a claim every person I have…read moreworked with has been very helpful and pleasant to work with. I would definitely recommend working with this office.

I was in need of some home insurance. Jake Stoddard was my agent and amazing. He was…read moreprofession, knowledgeable and informative. It was such a great experience working with him. I highly recommend him. I was lucky to be referral to your agency. Dottie O

Pleasure doing business with these folks. Very professional and pleasant bunch. Highly recommend.read more

For the second time I had Jayden from Southern Maine towing come to my house. The first time he…read morecame he was able to get my car started and I did not require a tow. Unfortunately, the repair that was done at a shop didn't work and I required another tow.. I requested Jayden show up at my houses before 9:00 on Monday morning. I received a call from Jayden about 8:30 informing me he would arrive in abouir 15 minutes. Jayden is extremely professional, very friendly and put me totally at ease. If you need a tow I would recommend Southern Maine Towing and suggest you request Jayden

Plain and simple. I'm still upset. I wouldn't trust Southern Maine Towing to do the right thing…read more Workers are nice but I wouldn't trust them to do the right thing. I believe it's a business issue which they just want your money even when you pay for their services and the services don't help. The business wants you to pay again.