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    AAA Insurance

    2.2 (9 reviews)
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    Farmers Insurance - Matthew Pham

    Farmers Insurance - Matthew Pham

    (1 review)

    Andrew started off great, seemed to be extremely helpful and a great sales person, even selling me…read moreon extra life insurance that I didn't want. The process seemed promising I felt heard, then a month into ONE of my policies I was cancelled without a call. The only way I found out was because I was looking over my accounts and noticed billing was lower than last month. Not one call to 'verify occupancy'.. two weeks of back and forth calls with Andrew to create the policies but not one call to confirm occupancy. When I called to ask about why no one called they stated they sent an email. An email received April 5th requesting signatures then April 9th stating no signatures were needed. After that no email to cancel or confirm occupancy. Only an email on May 29th reminding me that I owe $17 for the balance on my cancelled policy. These are the people I'm supposed to trust to provide coverage on my property? I can't even trust you to call me when the question is as small as "does someone live here". Update: Thank you Andrew, for calling me laughing and admitting to dropping the ball, and also for letting me know I didn't have to take my review down, WHICH I WAS NOT. Your corporate number agreed that sending paperwork to NOT my mailing address and not giving me a call beforehand was not the best practice. Your corporate number let me know the second dwelling policy you sold me was ALSO the wrong policy type. I'd like to thank you Matthew, for responding and further proving that you have no actual concern for customers or their property. I would love to be sent a copy of the email from April, because your office very specifically said they sent ONE letter to the 'vacant' property, your corporate number was also able to confirm ONE letter was sent. For the record I never mislead ANYONE on occupancy in the home. Andrew knew I just lost my grandfather and my father in the last year and I was just trying to get my feet back on the ground trying to figure if I was going to rent or move in myself. Mind you, me asking if an inspector would be by so I could notify MY UNCLE WHO LIVES THERE. If he was unable to insure a vacant property, WHY DID HE SALE ME THE POLICY?

    From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Sugar Land, TX area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. As a Texas resident of over 20 years, I am proud to serve the whole state from our Houston office as your Farmers Agent. At the Pham Agency, we help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options--whether that's auto, home, renters, business insurance and more. Languages spoken English and Spanish States licensed in TX

    AAA Insurance - travelservices - Updated September 2026

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