Upon walking in. Your greeted and helped. The place was fully stocked with travel gear and brochures. I had came in to use their passport photo service. The employee that helped me was very friendly and social. Also highly professional and good looking too. Lol. I really can't comment on their auto service dept since I was only their for photos. They also have a on-site notary also which is a major plus so it's a one-stop shop. I love being a member of AAA. Whenever you provide awesome customer service. You have a customer for life. Highly professional employees. All the travel documentation you'll ever need and good ventilation in the place. Definitely my go to AAA local branch. The general crowd was mainly middle class people. Mainly adults. No kids really. Highly professional environment. Quiet even with the attached auto center. A++++++++ read more

AAA - Laurel - Travel Services Near Me - Laurel, Maryland

Google review summary I had the most horrible experience and am very disappointed because I have been going here for YEARS to have my car serviced. I took thr car in for an oil change, tire rotation and alignment. Since then, my car has not been the same. I brought it back a month after the service because it was still pulling. They looked at it, made an adjustment, and sent me on my way. The wheel was tight and the car made a squealing sound whenever I turned the wheel. After a couple weeks, it only got worse and so I brought it back again. This time, they said I had the struts replaced and the work was not done properly. I had that work done almost 2 years ago and the AAA service had worked on my car at least 3 times since then but this is the first time mentioning that. It also came with a $3,795 estimate to fix it. After giving it some thought, it did not make sense that a service that I had almost 2 years ago would be causing issues now. I took it to a mechanic who showed me how misaligned my car was. He sent me to a tire shop because my 2 front tires were completely ruined. Both that mechanic AND the person at the tire shop said that I needed an alignment and that was the cause of all the issues. Mind you, I just had an alignment a few months ago and the problem was only getting progressively worse. So now, because of the terrible work done at AAA, I now need 2 new tires AND ANOTHER alignment. Never again. I have learned my lesson and am now in the hole another $800. I also need to mention that I purchased 4 brand new tires. When I got the alignment at AAA, I also got a tire rotation. Whatever they did to my car, it completely destroyed the front 2 tires. I got all 4 at the same time. The guy at the tire place said the rear tires were in excellent condition. Had this been a long standing issue, all the tires would have needed to be replaced but after they worked on my car, whatever they did, completely destroyed the front 2 tires to the point where the tire guy didn't think it was even safe for me to drive it home! I am beyond frustrated and mad that this is now costing me so much more money. read more

See all

I had the worst experience at AAA Laurel and will never go back there. I went to this location for 4 new tires. Not only did they take 4 hours to finish my car.. when I got my keys the tires were extremely dirty and looked used. I asked multiple times if they were used tires and they claim they don't sell used tires and the tires were so dirty from being stored in the storage area. Not acceptable. If the tires are dirty, why not clean them before or after putting them on a car? Imagine paying $1,000 for new tires and this is how they look.... Also.. the inside of my car was dirty. I dropped off my car clean and came back to dirty carpets. They should use paper mats when getting inside of someone's car!! Horrible service. 0/10. Will never go back. read more

See all

Run. Far, far away. Do not EVER go here. This is for the AAA car service center. I had a battery replaced in a VW Beetle by AAA Roadside Service repair. After the installation, I told the tech the battery light was on and asked if he had installed it properly. He said something like 'the car just needs to recognize the battery' and that it would be fine. The next morning, when driving to work, my car died on the beltway. First, the radio died, then the interior lights, then the engine became unresponsive. Called Roadside service to report and get a tow. I informed the phone representative that I just had a battery install the evening prior. She recommended I use an AAA service center. If AAA caused the problem, they should fix it, right?!? While waiting for the tow truck, I searched 'can my car die from a bad battery install?' Answer: Yes. It confuses the computer, leading to electrical issues and engine breakdown. Exactly what I experienced. The car battery was also charging my phone, and the interior lights came back on once the engine died. So the battery wasn't dead. After arriving at the shop at about 0730am, I asked them to check the battery install, told them what happened, and shared my suspicions. Meanwhile, everyone else insisted I needed a new alternator. The predatory tow truck driver who showed up, the AAA tow truck driver. I didn't think so. I called at about 1230pm, curious about whether anyone had even looked at my car. If it were a bad battery install, I could have salvaged some of my workday. I was told, "Your car is the very next one to be seen, and we'll call you back." At 2pm, I received a text message with a photo of some electrical test done on my car with a $1500 quote for a new alternator. Called the shop for a breakdown between parts and labor. They quoted me 4 hours of labor, and the shop closes at 7pm. Why would they wait more than half of the day to tell me they need exactly the number of hours left in their business day to get my car back on the same day? I think they rely on the fact that people desperately need to get to work. I have a spare car, so this is not an issue for me. I refused the repair, called AAA again, and had my car towed to McFadden Service Center, my usual mechanic. The car arrived there exactly at closing. They even said that if the battery light comes on, it's typically the alternator. Got a call at 10:30 am the next day. Bad battery install. Alternator is fine. $100. You can come pick it up anytime. New batteries need to be registered with the car on foreign cars for the computer to function. I don't know what kind of business they are running at this shop, but they are either criminals or completely incompetent. Looking at Michael B.'s review from January 27, 2024, the 'bad alternator' scam seems to be a pattern. Waiting for a resolution from AAA Roadside Service for the $100 charge and 2 tows on my membership. When lodging my complaint, I was told the Repair Center manager would have to deal with the incorrect quote. read more

1-2026 I have a 2017 subaru legacy all wheel drive, 156.000mi. I had front & rear shocks, struts, sway bars with wheel alinement done. I got two other estimates before deciding on aaa. They gave me the best price and a courtesy ride home and back to the shop when my car was completed. read more

Came to the location for a simple oil change and to get my windshield wipers swapped. Not only the service took over 2 hours even with appointment scheduled , but the techs managed to loose a part. When I called about an issue to the actual store no one seem to care. Manager nowhere to be found. It took the facility a week to call me back. After all previous conversations, where an associate stated that the part was lost, suddenly the part was found. I drove to the facility in hopes to pick up the part, just to find out that it was a part for another car. An associate assured me that he will pass information to the team and they will be in contact with me, well it has been over a week ago. Safe to say that no one will be reaching out to remediate this situation. Absolutely the worst service I have experienced. read more

DO NOT GO HERE! I scheduled an appointment for 11:30am for a simple oil change. The Manager Diana V, took my keys told me about an hour to hour and a half, I came back 2 hours later and my car was parked in the same spot! They just looked at me , no apologies NOTHING and gave me my keys back! DONT GO HERE! read more

Diana Ventura and Jose (I forget his last name) were extremely kind and helpful to me. Diana has gone above and beyond her duty as the Triple AAA manager to help me with getting my car back in working order. Her customer service has been more than I have asked for and I'm very grateful for her dedication to helping with a very frustrating situation with my car breaking down. read more

STAY AWAY!!!!! On November 27th I had my vehicle brought to AAA auto care facility in Suffolk, Virginia. They informed me that I needed a new alternator, battery, and negative battery terminal. I told them using my AAA service contract Please repair the vehicle. The care facility inform me that they did the repair and that I only need to get a new battery which I had a warranty from Nissan already for. Battery was replaced and I started my travel home back to Maryland when my car broke down once again on the highway with my kids in the car this time. My car was towed by AAA to the AAA Maryland auto care facility in Laurel. Mark O'Connor was my service manager and told me that I needed a new alternator and battery terminal. I informed them that it was just changed out by Suffolk and should be under a warranty to which they said they would communicate with them and get it squared away. They changed out the alternator and told me to come pick it up to which I asked "did you test drive the car because what happened before with me driving the car and it shutting down", to which he replied "yes". I came paid for the car drove 2 miles and the battery light came back on. Immediately turned around brought the car back and he said we will try it again and give you a call back to you on Monday. Monday came and they told me the alternator failed. We're gonna put another alternator in there which will make it the third alternator. Once it was done Mark informed me I can come pick the car up it's ready I asked the same question did you test drive the car because it fails after you drive and receive the same reply of yes from Mark O'Connor. on the way home the car had the same issue happen to which I had to turn around and bring it back to him. Mark With the distain face said I don't know what to do, Will try it again but you're probably gonna have to bring this to Nissan. Three days later, he told me to come pick up the car they don't know what's going on with it you'll have to bring it to the dealer. I bought it to the dealer. The dealer said it's the alternator and that we have to put a new alternator in there, I called back to MARK at AAA in Maryland and said it's the alternator can you give me a refund I'm gonna have to pay for the new alternator for Nissan to which he replied. Yes bring me the alternator bring me the alternator back in a box, I will give you a refund. I bought the alternator back in a box and left it for MARK. When I called the double check that he received it the following Monday he replied yes I got it. I am going to speak to my manager and we're going to handle this. Three days later I check back in on the status he said we've been pretty busy excuse me I will get back to you Tomorrow, that was two weeks ago. The communication from the auto care facilities, and the warranty company through AAA has been subpar at best. I still have not received a phone call back from Mark and at this point cannot fathom spending another dollar with AAA car service nationwide. read more

I wanna give it 0 stars but I'll give it 1. I go there for my first service which was my tires I give them the tire size and they said they have it so I take my car there to replace all 4 tires then they call me to say they don't have the tires there so they keep my car for an extra day . Next I take my car there for another servicing at 10 am then they wait until 30 minutes before closing to say my car isn't ready for pickup will not b going here again and do NOT!!! come here pls I'm begging u . read more

Inflated prices, bad communication, needless upselling, understaffed and bad attitude. Will never go back.

Amazing service!!! I had two very flat tires that needed to be replaced as soon as possible. They didn't have the tires available, but they searched until they found them. They never made me feel like I was a burden by them having to take the extra steps. I also really appreciated that they provided this service. They could have just said they couldn't get tires and send me on my way. But they did everything they could to get me back on the road again. Thank you AAA Laurel! read more

Amazing place!! So clean and extremely welcoming staff. Everyone greets you here from different departments especially during COVID. They are extremely polite and there's no gimmick feel at all. Technicians as well as front desk agents are well trained to handle all of my questions. I am definitely coming back here!! Ask for JOE DESONIER. He is an amazing service advisor. Brilliant and 110% customer service. He doesn't lie and try to sell you anything. He layS out all the facts about your car and let you make your decision. Absolutely no pressure from him. read more

AAA - Laurel - Travel Services Near Me - Laurel, Maryland

New office smell! This branch will be far more convenient for me. Cafe with a large collection of maps and tour books and free coffee and WiFi, lots of desks for travel services, and service bays for batteries and tires which are open to the public. The service is as cordial as I have grown to expect. Plenty of parking and easy to find unlike some branches that are in the street level of office buildings. read more

See all

I took my car in for new brake pads and rotors. I was in and out in an hour, and for $100 less than the dealer was asking. The service people were very friendly and made the repair virtually pain free. I would have given five stars but I had requested that they check the condition of the brake fluid which they apparently forgot to do. read more

Laurel, MD: Auto Car Center I brought my 2016 Honda Accord in the beginning of August because my brakes were squeaking and grinding. I was told I needed rotors and front brakes. I got them done for $443. As I was driving home, I heard the loud squeaking from my brakes again. I was told the brand of brakes put on my car was no good. I took my car back. They had it all day again. I leave and yet again the squeaking was still there. I brought the car back. This time they said they was going to totally use another brand of brakes and re-did the rotors. Of course, I'm driving and the brakes are STILL Squeaking. 3 times and my brakes sounds the same as they did before I paid to get them fixed. read more

I joined AAA 6 months ago and got an email offering an oil and filter change as well as tire rotation plus a $15.00 discount so I made an appointment to get it done. I arrived at the designated time and settled in for the wait. About 30 minutes later, they told me that I was done but they wouldn't rotate the tires because it has after market wheels on it. They are American aluminum wheels without spacers or any special things except wheel locks. I've had the tires rotated at two other shops without an issue. So my oil change at AAA was my first and last. I asked for a discount since they didn't perform the promised services and was refused. Back to Jiffy Lube I go! read more

AAA - Laurel - Travel Services Near Me - Laurel, Maryland

Extremely poor technicians at this location. Will not diagnose problems in your vehicle properly. As in my my case in which they cleared my car as good to go. 10 minutes down the road total transmission failure. Completely incompetent technicians. Poor customer service when i tried to review what they actually did with my car when I had in their car for 2 days. read more

Needed to title a car that was purchased from out of state. Was able to set up an appointment that morning and got all the paperwork completed, notarized, and fees paid. It was relatively quick and a smooth process. read more

I took my care to AAA Auto in Laurel Mary land on Cherry lane for a problem with my cars head light on Oct 4 th 2021 , they called me that same day to say it will cost 205.00 to fix the problem with the light I ok the repair then they callied me the next day to say when they were fixing the electrical problem with the light the box that controls the electric in my car had broken and it would cost and additional 750.00 to fix my car after they broke the elec box they had the car for one month because they could not get the parts to fix it then when I pick up the car the key to lock and unlock the doors ,which was working is no longer working they were also told to do an alinement on the car and that was not done , I went back in to ask about the key not working and the store manager in the repair shop told me it will cost an additional 150.00 an hour to look at the problem. I was unhappy with the shop and manager Save your self time and money DONOT TAKE YOUR CAR here . read more