We specified in our reservation that we were bringing carseats to help transport our children from…read morethe airport to our home. The car arrived promptly and was clean, however the car (a 2013 Lincoln) did not have the rear tethers that are required in order to safety install a carseat. The driver was unable to reach his boss to request a different vehicle to come and get us. The next day I emailed the company to request a refund because the car they provided did not have the standard car seat hookups. The owner called me within 5 minutes of my email and was extremely aggressive that it was impossible that the car did not have the carseat hookups. We agreed that he would speak to the driver (who was there and could verify that hookups were not in the car) and call us back. That was 3 weeks ago. I have emailed him twice to try and get a response but the owner is not responding. Needless to say, I would think twice about using this car service. If you are traveling with children, I would NOT use this car service.

About as perfect as the ride could get! Pricing was a little expensive but the travel was also…read morepretty far (Aberdeen to Olympia in WA). My taxi driver was well kept, vehicle was clean, driver arrived early, and was very courteous and friendly. The customer service team too, friendly, responsive and understanding while trying to reserve in a low cell service area. Kudos to the team and please treat them well! They all earned it! (I believe the team was Ashley as the service rep, and Williams as the driver. 10/10 would recommend both for their interpersonal skills!)

Dennis was on time, very friendly and when we got to our destination waited to make sure we were…read moreable to gain entrance to the building. That was important since a call had to be made in order for someone to unlock the door and let us in. It took a while before the person came out of a back room and opened the door so we weren't sure for awhile about being let in. We appreciated very much that he waited for us to gain entrance. We would definitely use his service again! Teresa 3/25/2023

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

Great experience. I was given a complimentary upgrade. Ride was easy, convenient and fast. Thank…read moreyou to Robinson and Justin and driver Shaun

Will never use them again. Instructions were easy to use to get to their check in desk but there…read morewas no-one there. We were told to sit and wait for our driver. Their electronic board showed our name, pick up time and driver name but driver was not showing on any of the vans on the map. Pick up time came and went and no driver. Called the company and were told they would call us back. They did and told us a didfeeent driver would come. That driver never came and his van showed leaving the airport. our name dropped off the board too so called again and were told we had been picked up. We assured them we had not. Reassigned us to yet another driver who did not show. Called again and were told another driver would come and was 10 mins out. It was more like 20 but actually got picked up by the slowest driver ever. 1-1/2 hours after our original pick up time we were finally at our hotel.

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

We recently hired Quality Town Car for a cross-country trip from Seattle to Vancouver, BC, and…read moreback. We were so impressed by the service that we felt compelled to write this long review. Here are four specific reasons: 1. Predictability: From the moment I emailed them for a quote, the response was almost immediate, unlike other companies that take days. They provided detailed information addressing all my questions. We received multiple reminder emails and texts at various stages. This makes us aware that they have everything in order, and we can expect to see them appear at the right time and location. 2. Professional Driving: The ride was smooth with no surprises or sudden moves. After chatting with Dave and Dawn, I learned they had been trained on advanced competitive driving, including skills for handling aggressive drivers, low visibility and slippery roads. 3. Outstanding Service: On our return trip, we accidentally left a baby toy in the vehicle. I was prepared to pay for shipping it back, but Dave delivered it to our home the next morning. This gesture was above and beyond my expectations. 4. Reasonable Pricing: Compared to other companies offering similar services, their prices are very reasonable. Overall, I was really impressed by the quality of car service, especially the predictability. That's the most important factor. I often opted for driving by myself rather than hiring a transportation service because it would introduce another failing point, but they really nailed it with no surprises during and beyond the entire trip. That kind of peace of mind is rare to see and very valuable.

Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

They are hired to take me to and from my doctors appointments. They are here on time and I make it…read moreto my appointments. They know when to come and get me to bring me home. The drivers are friendly and courteous.

I definitely would recommend this company. I needed wheelchair transport from Olympia to airport…read more It took a lot of researching and inquiries and I am glad I found ATS. Most either don't do the distance or to airport. They are also very reasonable with pricing and not like other companies adding cost here and there throughout the reservation process. They were quick to respond to my online inquiry. Jerry was easy to work with for reservation. On the day, driver Eric arrived 30 min early. He was very good at his job. There was a minor miscommunication with the reservation but Eric was quick to problem solve. The ride was comfortable and did not aggravate the pain that usually comes with riding cars. Eric was a very safe driver, there was no sudden stop or fast turns. We arrived at the airport on time.

Good communication and kind staff, good rates, effortless experience. Would book again :)read more

I hired a ride for my cousins that were flying into Seattle from St Louis…read more After reading the reviews and getting quotes, Walking Platinum was most impressive. This company is the BEST! If you want to impress your guests, ride in style and have the most professional driver(s), call Walking Platinum! I will always hire Walking Platinum in the future, and will recommend them to everyone! Thank you Jason for your amazing service! Patti

Always reliable and on time and safe driver. Excellent service…read more I highly recommend this company.

I wanted to book a last minute airport shuttle and Justin and Robinson were very helpful in getting…read morean early morning shuttle spot for me. Justin was very helpful and polite and made the booking process easy.

We booked Capital West for a round trip ride to a concert. Our experience working with this company…read morewas terrific. From confirmations, communication, cleanliness and a wonderful driver, Patrick, they are top notch. I would highly recommend them and would 100% use this service again. Thank you Patrick for being a champ with our wild group of women ha!

Baurice made our trip to and from Vegas for my boyfriends dirty 30 simple, fun and memorable. They…read moresend automated text confirmations when the driver leaves to come get you and when he arrives. The limo was clean, beverages were provided and service was wonderful. We look forward to using them as our limo service again in the future. Thank you!