Important things to know:
1. The gentleman who works the front is incredibly rude. I dealt with him on several occasions and each time he was rude. He even sent me an email apologizing for his rudeness probably because he thought I would finally complain about him.
2. I was informed my normal lenses were discontinued (by email). My time was completely wasted with refittings and revisits. After researching online I found my brand of lenses in my prescription online. I called the website to verify they had plenty in stock and they said yes. When I went back to the clinic a month late for new lenses I asked is the manufacturer had discontinued my lenses or just AAFES. He gave me some weird, rambling answer with neither yes nor no and I knew he was full of crap. Called the manufacturer of the lens and they said it had not been discontinued.
3. Went back to the clinic to get a refund of my money and a hard copy of a script. The guy up front was unbelievably rude. He then told me the brand wasn't discontinued, it was a glitch in the system! Riiight. Give me my money back so I never have to come back into this godforsaken clinic ever again, is what I am thinking.He complains about how busy he is, blah, blah, blah not my problem. I told him to get me my script so I could take some work off his plate for him because he just lost a customer. Good job. I should also note this is where I got my apology email with an offer of 10% off.
4. This clinic got my prescription wrong 3 times. I had to call last week because my hard copy had been written incorrectly. I also had to speak with Richard. Do you think he had learned the error of his ways and wanted to be nice to me? NOPE! I heard him grumble something that sounded like he didn't have time for this. Wow, dude!! You are getting paid for this; I'm going through this hell for free! Think about how I feel. He asked me about 10 times if the script was wrong and I finally swore to him I could read.
Here are my suggestions:
Replace or retrain Richard. It is no ones fault he is short staffed and quite frankly, no one cares. Everyone is short staffed right now. You are not a special snowflake AAFES forgot to staff properly.
When you give a customer a hard copy, use the print out from the computer and have the doctor sign it. That eliminates the risk of hand written mistakes.
Seinfeld is a great show, but it is not appropriate for an establishment where small children could be coming in.
Don't lie to people or waste their time.
Do not allow employees to complain on multiple occasions about how they are short staffed.
Try in obtain some eye examination equipment that is at least from this century.
Check contact lenses every month and throw out expired lenses. I received a trial lens which expired 2 years ago. Or at least check the date before you hand it to a customer.
If you are a customer overseas affiliated with the base and need a contact lens script you can go to any Brillen studio off base. They will speak English and you will get a thorough eye exam. And your insurance will cover it, if not it is comparable to AAFES price. They will even give you something to drink and treat you like they are glad you are there. Your German contact lens prescription can be used to order from 1800Contacts, or wherever. Just make sure they include the Brand and the name of the lens.
Good luck! read more
