My sincere appreciation for a flawless appliance purchase and delivery, LHBrubaker team!…read moreI was welcomed professionally and helped with every detail by sales associate Kathy. I liked the "family" feel of everyone making me feel at home and sharing information freely to help me make the best selection for my budget. The sales floor was easy to navigate and compare models. I scheduled my delivery for a Monday with a request to have it by 11:30 so I could be on time for my work day. Mark and Andrew pulled up at 9:30. (I know this cannot always be promised). They had all the ladders, tools, and connecting equipment for every contingency needed for the installation in my 1854 house. ( I know that is this company's norm - but I have had poor experiences in the past where there was not readiness or ability to do the work needed.) Their courteous professionalism and careful skill made the installation of my new washer and dryer a delight. It was great that they stayed to run the machine through a cycle and make sure everything was leveled and operational. I have found my appliance store for any future needs. Nancy from Mount Joy

This company could barely install any of our appliances. They tried three times to install a brand…read morenew dishwasher and each time they either forgot the correct parts or sent the wrong installer for the job. They installed the wrong water line to our fridge. We ended up having to go direct to the manufacturer for parts and finish the install ourselves. LH Brubaker after three install attempts completely ghosted us.

5:47 AA & Q k&a appliance review:…read moreJeff McCoy J 大 Local Guide * 21 reviews * 19 photos just now New I purchased a new induction range. I was told everything was tested and working before it was put on the floor. Got it home and immediately had an error code. I have to go through the manufacture to get it fixed. I saved $200 over buying brand new at Lowe's. If you use your Lowe's card to purchase an appliance and anything is wrong they will replace it right away with a new one. The tiny bit of savings from K&A is NOT worth the risk.

Paid in full for fridge on June 28. Received Whirlpool side by side on July 3, by July 5 it was…read morefailing to hold temp at safe level. Replacement, same thing., exactly. Warranty with whirlpool but while waiting K & A did nothing. Except offer loaner for 4 day They sell scratch & dent AS IS. DID not imagine that included not working. Here we are 2 older folks living with cooler since July 5. If & when whirlpool decides to replace it will be none too soon. K & A is apparently done with us but I check in daily just to see if they have had a change of heart. We would welcome back the loaner.

Ordered a washer/dryer set. Kim in sales walked us through all our options, set arrived quickly,…read moreand Brandon and Ken did a great job installing the units and taking the old units away. Couldn't be happier with the entire process. Highly recommend LH Brubaker.

The website showed the microwave I wanted as "in stock," so I drove to the Lancaster store the next…read moreday. It wasn't there. I also had to wait several minutes for help even though I was the only customer. After spending 15 minutes placing my order, I was told it would be available in a week. I later found out that **"in stock"** actually meant it was sitting in a warehouse in New Jersey--not at the store. On the scheduled pickup day, the Strasburg store forgot to put it on the truck. The same thing happened the following day. Rather than reschedule my installer again, I had to drive to the Strasburg store to pick it up myself. Very disorganized, poor communication, and misleading inventory information. I won't shop here again.

I callEd Mr Sangrey with urgent dryer repair. The next available time was when my wife was…read morescheduled for hospitalization. Somehow he found a way to visit between other jobs in my area. He had the necessary parts in his truck and repaired it on the spot. The price was reasonable as well. We cannot thank him enough for his kindness. We have used this company for many years and received great service at a fair price Every time.

From the owner: Repairing most major home appliances. Refrigerators, Ranges (gas & electric), Dishwashers, Washers…read moreand Dryers (gas & electric)Excluding, Samsung, L.G., Bosche, Miele, and Huebsch.

I purchased a microwave from Gochnauer's after seeing it advertised on Amazon. The transaction…read morewent exactly as I expected. What impressed me was their accommodating response after I changed my order *after* the item had been prepared for shipping, although not yet shipped.

We have gotten all our appliances from Gochnauer for 30 years. The salesmen, and service and repair…read morefolks are top notch. My recent purchase was a French door whirlpool fridge. I love it. Salesman was helpful showing me the features They are prompt, if needed for repairs. Buy local. How fast can Home Depot come for service? Choose Gochnauer's Appiance!

This company is the one I will definitely refer people to. The prices and installation costs were…read moreby far the best over any big box store. The customer service was excellent and friendly. We completed a sale over the phone and the salesperson made sure the over the range would definitely fit and was the right product. The installers came out when they were scheduled in a timely manner and called before they came. Once here, they were extremely efficient, friendly and so experienced in what they were doing, it was installed in a record amount of time. They were neat and left no mess behind. We can't say enough about this store and their installers. That level of service and care hasn't been seen by us for a very long time. We were very impressed with the entire transaction. This local business hasn't forgotten that they deal with people and their needs....not just net profits.

Bought a brand new refrigerator over $2500. When they delivered and installed it the doors were not…read morelined up with each other, nowhere close. I asked the installers to correct it and they said that's just the way it is we can't do nothing about it and left. I immediately called the store and was told the owner isn't there right now and he will have to address this. After 4 days they have not called me back yet. After they get their money they obviously don't care. I will never buy from them again and will never recommend them. Only giving one star because 0 isn't an option

I ordered furnace igniter LH33ZG002 online from McCombs Supply Co.Inc. and they sent me a wrong…read moreigniter in different style. As I am reading other customers' reviews, it looks like this kind of shipping wrong parts issues are very common in this company. I just sent an email to them to report the issue and hoping I can hear back from them. I don't recommend to do business with this company!

I bought a element for the bottom of my stove. And the element they sent me connected on the…read moreoutside, and my stove connected in the center. So I paid for the item and the shipping and the shipping back to the company. They didn't contact me until I asked where my refund is. I got a Steve that replied back to me saying that I hooked it up. This guy has no idea what he is doing and they kept my item (even though now I don't need or want it.) plus all the money. THIS company likes to steal people's money. And I don't recommend anyone to ever use THIS company.

We purchased a washer and dryer. They were professional and personable in all aspects of the…read moretransaction. I paid less for the appliances (including delivery, installation, and removal of the old appliances) than the MSRP of the dryer. I am very pleased.

From the owner: We sell affordably priced, big name, brand new scratch and dent appliances. All of our new products…read moreare backed by a one year manufacturer warranty. We certainly aren't perfect but strive daily to produce excellence in everything we do. We will work within your budget to get you the best deal our warehouse has to offer.

Called US Appliance Services because my washer began making a horrible noise while agitating. On…read morethe phone, they were professional, courteous, and able to get the repair scheduled within a day. Aqib managed to get the needed part for my old GE washer & when the new part had slightly different specifications (making it harder to install), he was super patient and persistent until it worked. I was very impressed with his professionalism, fair pricing, excellent communication and customer service.

The service call came because my LG refrigerator was shutting off and showing an error code. I…read morehad to unplug and replug the refrigerator to reset to keep some semblance of cold inside. The technician answering the telephone was very pleasant. He gave me a choice of times. The initial time was later that same day I called! Another time was given in the event that the technician was unable to make the timeframe I first chose. The technician then later called to ask if he could come early!!! YES! He came out, explained thoroughly what the code mean and what he felt the issue was and fixed it immediately. He also explained another issue the code could mean but thought that it was only the fan issue and not a coolant issue. So he fixed it quickly and ensured I knew to call him should the issue reappear. I was very pleased with the honesty and integrity of the men in this company. They chose to do their business in honesty, not overcharging for service not necessary. Because I am an older woman, many companies seem to try to take advantage and overcharge. NOT THIS COMPANY!!! CALL THEM! I now have a fully functioning refrigerator that has been going strong. The whole cost was less than $100. The technician even gave me information on what to ask for at Home Depot/Lowes to fix the issue of re-hooking up the water line after the water line was moved during a downstairs complete remodel.

Wow! The store is new. Very clean and organized. Pricing is straight forward. Delivery available…read morethru 3rd party. Outstanding prices on Mattresses and Sofas. Simmons Beauty Rest Queen was only 349.99 for the set. Best deal I could find.

The store is under new management and they are awesome to work with. Great customer service and…read moregreat prices!