Al Persons uses his charming personality and unique communication skills to deliver a quality…read morecustomer experience every time I call. Al is just one of the hardworking, well-dressed business men you don't see everyday. A "real straight-shooter" as they once said. Truly blessed to have him as a leasing agent, and a friend. P.S. The prices at young America are absolutely ridiculous to any intellectual trying to further their scholarly education. Maintenance: Satisfactory. Al Persons: Great guy with great hair.

Like most other people, my experience was terrible. They have a maintenance team, but still hire…read moreoutside companies that charge an arm and a leg to do "repairs." Took my security deposit to replace carpet they said I had damaged when in reality, it was damaged when I moved in, but of course they don't have any record of that. They raise the rent every year with no updates to their units and are well aware that they're overcharging because when I decided not to renew my lease, they texted me and asked if I'd stay if they kept the rent the same. I asked them to let me know in advance before they entered my unit. They'd mostly send out a text that day an hour before or even during the time frame they're to be there. One day someone entered my apartment for no reason, moved things around, and they stated that they had no record of maintenance being there. I bought cameras after that. My AC broke the two summers I lived there, and they told me to open my window to keep cool. They sent maintenance out for the same issue multiple times and they'd just briefly look at it and tell me it was fine. PREDATORY company that does mediocre touch ups on apartments before someone else moves in so they can illegally withhold your security deposit for things they should be paying for. Please know your rights as a tenant before renting with them, although not renting from them would be better. Be prepared to take Legal action against them. They're awful.

After hearing horrible, horrible things about First Site after signing my first apartment with…read morethem, I was very nervous about them doing my move out inspection. The apartment I rented with my boyfriend wasn't the fanciest or newest, but it worked. There was an issue with cockroaches, but they evicted the problem resident and had pest control out there twice a month. Problem solved. Other than that, there were no major issues. Zach and Joe'l did our move out inspection and we actually were scheduled for a later time as we were planning on leaving Normal and coming back to do the walk through with them, but we asked if we could do it that day to save a trip and they were VERY accommodating and nice. They got us in the next day and it took maybe 10 minutes?! They were so kind. I SCRUBBED my apartment top to bottom, because I was so nervous they were going to try to find things to charge me with as others have stated, but if you go through their move out cleaning check list you should have no issues. That's exactly what I did when I cleaned my apartment, because it's stated in your lease that you're responsible to clean when you leave. As I'm sure a lot of people have heard horror stories about First Site, I assure you that if you are decent human being and treat the apartment with respect and clean appropriately you should have no issues.

Applied to their senior complex with my daughter as guarantor. We each had to pay an application…read morefee of $50. Was told I was approved for an apartment with conditions, one being having a guarantor. I contacted the office and was told there are no vacancies and there is a wait list of over 150 people! At no time did they tell me this was the situation. I requested a move in date of June 26, 2026 and never once did they say this would not be possible. When I asked why they did this they said "this is the way we do things". This practice is done to generate revenue for this shady company. Stay away from them!

This is the most amazing apartment living at Illinois State. We couldn't have been more happy. The…read moreleasing staff goes above and beyond for their tenants. This is a very secure building. Teagan is so knowledgeable and helpful.

Our daughter is a transfer student coming to ISU in the Fall. We chose College Place Uptown for its…read moreclose proximity to the campus as well as the lovely apartment. We are coming from out of state so we have made several trips back and forth. The staff at College Place Uptown could not be any nicer! They have been so helpful and answered any and all questions that we have had during the move in. Everyone from the front desk to the maintenance staff are wonderful! We look forward to getting our daughter settled in and can't wait for her to meet her neighbors at College Place Uptown!

Does not refund application fees - stating it's for a background check. Also, if you use a credit…read morecard to pay upfront fee(s), they will charge you $10.50 to do so. Therefore, if you do not proceed in renting with them, you are out of pocket that money, plus your application fee. Outrageous!!

great maintenance service.. property is kept clean all…read moreemployees including maintance are friendly and helpfull

Had to spend a weekend with no AC in 90 degree weather with indoors fluctuating between 86-90 but…read morewhen I'd call they'd say they can't do anything or most recent that the temperature needs to be above 80 outside but it was 86 when called first and 77the most recent but they can't do anything now that they can say it's below 80. Need to pet sit as well for the weekend and even they haven't been able to manage well in the heat we had to get a hotel for the night so if you like a cold house with ac look elsewhere.

I have lived at ironwood gardens since 10/2022 and absolutely love it here. The staff is so sweet,…read moremaintenance is so helpful, and also so fast to help when a request is put in. When a pipe froze last winter emergency maintenance showed up in less than five minutes on Christmas eve. To say the staff here is dedicated to their job is an understatement. It has so many amenities that it feels like a getaway (but you never have to leave!) I plan on renewing my lease again and potentially staying until I decide to buy a home.

Awful experience. My parents applied for an apartment and the company required proof of four times…read morethe rent in salary. Since they are retired, they showed documentation of savings that would have easily covered rent for many years, not just a one year lease, but the management still refused their application. We then asked if my sister or I could co-sign and they would not allow it. This is not common practice for landlords and makes no sense. On top of that, they refused to refund the application fee even though they had told us before applying that supplemental proof of funds would be acceptable. The process was unprofessional, inconsistent, and handled in a rude manner. I do not recommend this company to anyone.

This is to let anybody knows when you try to get a apartment with this place , all they really want…read moreis the application fee and look for any lame excuses to turn you down , example credit score not high enough , and search for anything to use for that purpose going back 7 years and come up with minor credit stuff and medical bills , But if you get an apartment with them and move out they will try there best not to give you back your security deposit and will lie about almost everything even saying someone got the available apartment that a lie . So if want to lose $40 dollars and no security deposit refund , Go right ahead they will love people like you and I will be reading your reviews.

Love Redbird, the main office is very helpful. If you have any problems I would ask for anyone,…read moreeveryone is very helpful and had the answer to every question. Very easy to communicate with and the properties are ideal for college students, not too nice/expensive, but not too gross and cheap

It's horrible that I'm hearing about roaches and more. It's really bad that people or those who…read morework there ...cannot bother to take things like issues seriously! It should be taken seriously no matter rodents, roaches, maintenance, etc! I can't believe how many people have mentioned 1/5! Those people seem truthful. I don't think I'd ever be a part of this aka students or..

I would not recommend Pinecrest Apartments for anyone with PTSD as they allow their maintenance…read morepersonnel to come into your apartment with no notice to you if you are not home. I have twice had maintenance show up in my apartment without notifying me they were in my apartment. I rudely found out they had been in my apartment from furniture and my personal belongings being moved around in my apartment.

I genuinely would never recommend living here to people I know unless I hated them. You can hear…read moreeverything your upstairs neighbors are doing or people in the hall at all times of day and night. I would have guest come over and comment on how you really can hear everything. The upstairs neighbors installed their own shower head and flooded our bathroom at 1am. If you're on a first floor apartment you're guaranteed to be blinded by people sitting in their car with their headlights on at all times of night. We dreaded coming "home" to this apartment. When it came time to use our ac the company came to replace it and removed our closet door. Once they finished their work they didn't put the door back on. I had to call Maintence to come do it and it remained off for about 3 days. They tour your apartment to people while you're in the process of moving out, which makes moving out more of a hassle.

my mother is upper respiratory issues and has made the landlord aware of the ceiling falling in…read morefrom up above in her bathroom. I've got pictures to prove it. She will not be paying rent on February 1 as she has paid rent on time every month since she's her for over three years, this is and I cannot believe the condition of this apartment and what she is living and she's a hard-working person and she deserves better than this and I will make sure that the city is aware of this situation .

We moved in July 2014. We lived in the downstairs apartment, and had a mother and small child in…read morethe upstairs apartment. Everything went well until she moved out. We had cats, so did she, but we were blamed for the smell of cat pee in the front hallway, which we were specifically told we were not allowed to use. We weren't allowed to renew the lease and were paying an extra $50/month from then onward. In September 2016, we got new neighbors. They were loud, messy, and had a really bad habit of letting water overflow. The first big incident of overflowing water, they caused the ceiling to fall in our kitchen, leaving about half of an inch of water throughout our kitchen along with bits of ceiling tile and wood. Within the day, there were roaches and gnats all over our kitchen. The gnats didn't last long with the Raid Flying Insect Spray, but the roaches were resilient. I went through two cans of Raid Roach Spray, 18 roach traps, and installed those Rid-X plugins all over my apartment. Take note that for 26 months, we never saw a single roach in our apartment. Miller Properties never came back to fix the hole in our ceiling. March 2017, the upstairs neighbors were evicted. This month, we were given an eviction notice to be out by April 30. The reason? They say we're the source of the roaches!!! They're in our walls, they're killing our outlets and we still have a huge gaping hole in our kitchen ceiling, but we are at fault. I will never rent another property from Miller Properties, and I hope they burn in Hell.

Please don't move into 408 W Vernon Ave, just for the price. If you do…read more Don't order any package most of the items won't be delivered to the address because the door is locked and don't give out keys for the mail people. No chair in the bedroom No table in the bedroom No nightstand in the bedroom No centralized air system Washing machines are all coins so be ready to pick up some coins when you wanna do ur laundry. Please visit the apartment before you sign the lease and keep in mind that the tables and chairs you see while visiting are someone else and they will take it out the day u move in. 1 star is a favor

I am a new resident, and so far I have had a terrible time with Sami. For starters, I agreed to do…read moreearly move in. I moved in and the first thing I noticed in my apartment was that there was black mold on a wall in the living room, then I found more spots throughout the apartment. So ofcourse I call the office, to get immediate help for them to clean the mold off the walls. They told me that maintenance will be doing further inspections later in the week and that they will "try" to get someone out today. However, I can't just up and leave and go stay with a family member or a friend while I wait on Sami maintenance to take care of it. I tell them this, and they are like "well you have two options, either wait for maintenance to come out and clean it or return your keys and move back in, on the official move in date." Which would've been in June. I'm sorry but not everyone has the luxury to go and stay with a family member or a friend. It's extremely shitty to disregard a residents living situation and not take care of the problem immediately and not argue with the resident and be shitty towards them about it. So I kept telling them this; that I need someone here today to clean it, because I have asthma and chronic bronchitis, and I am going to get terribly sick because of the mold. To fast forward a little bit, they ended up sending maintenance out eventually, however the manager for maintenance, was telling me that if health inspection came into the apartment, they would say it's "livable". Which that's completely crazy, I had to call the health department for normal township and the health inspector said otherwise and plus they found water damage in one of the bedrooms. Also to note throughout the entire interactions I had with Sami employees in the office, they were rude, non sympathetic and just overall disgusting towards me. Secondly, I have two cats with me at this time, one of them: I am pet sitting for and the other is my service animal. Maintenance, told them that I have two cats, Sami office employees said "Hey, when maintenance was in the unit--they noticed their was a cat. The building is actually pet friendly, but you have to properly register it and pay for it before the animal is supposed to be in the apartment. Do you just have one cat or 2? We can send the pet form to your email. It is $300/pet." $300 per pet!!!??? What the hell is $300 covering and why that much for a cat? Like I have no problem filling out a form for my service pet, and the second cat is gonna be on its way back home next week but why charge residents $300 for a cat?? Like wth, plus when I was just in the office, I was telling Natalie that I didn't know pet sitting wasn't allowed and I just can't get rid of the cat, like I was paid to pet sit and the pet will not have a place to go. She just kept shrugging her shoulders and being disgusting towards me about it. Natalie has an unprofessional attitude in general, if you have been working your job for this long you should know how to have proper customer service skills and not act rudely. Customer service is about growing rapport, being respectful and have a good attitude and a good smile on your face! Overall there is just complete unprofessionalism happening in that office, and something needs to be done about it. How can you be okay with yourself and talk to people the way I have been spoken to!!!