My mother passed away unexpectly and I wanted to keep her car and kept making her payments as to…read morekeep everything current until her life insurance came so I could pay off her loan. In June I made the payment early and went in and took her death notice and talked to a associate and explained I needed the pay off as to arrange a date to bring cashiers check in and pay for car. They gave me a pay off date and amount. I left there thinking all was good and woke up the next more to a man repossing the car!!! I was in shock and explained it must be a mistake and asked him to allow me to call them before he took the car. I did and this incredible nasty man gets on the phone with and says I must allow them to take the car and whoever I talked to was mistaken. I explained I was there day before and had a written pay off and the car was actually in probate so the title would be put in my name. He said I had 15 days to get a letter of authority from probate court and pay off the loan or they would sell it at public auction!! It added insult to injury after losing my mom and was still in shock. I thought I had done the right thing by keeping payments current and letting them no I wanted to pay off the loan and even arrange the date. They were ugly and nasty and made a already awful situation in my life even worse. If the payments had been behind, Then I could had understood this but being I was there in good faith the day before? I called my lawyer and he expeditied the letter of authority through probate when he found out they took the car. They sent me a certified letter and gave me the pay off and added 400 dollars for the repo charge? I go down with cashier check in hand and my letter of authority and then tried to say I owed 20.00 bucks more? I could not believe this? Then they release the lean and I drive to Huber Heights to collect my car and the repo guy told me when he took car tehre would no charge on there end for holding the car and find out they want 200 in cash only? When driving home I start to notice a strange noise? I discovered after taking my car to my repair guy that the noise was my tire and I had just months ago had all brand new tires put on the car. He said one tire had a huge dropping bald spot? When I asked what caused that, He said he had only seen this in repo situations where they drug the car off of trailer. So now, I have to replace the tire. My advice to anyone is avoid Day Air Credit Union as there not professional and there behavior was at best shady.

cant even figure out fingerprint to log into 2400 oz pure silver safebox....denied decent rate for…read moreCC around 10 per cent...fat and not healthy...go somewhere else

This branch changed my mind about Fifth Third as a bank. I was going to a branch close to my house…read moreand they were constantly messing up. Before I switched to a different bank entirely I went to give this branch a shot and I love it. They are on point and very consistent and go the extra mile every time. The manager here is awesome and I feel like the staff here cares. TJ gave me recommendations of stuff to do on vacation and is always super nice. I even set up my business account here. I can't say enough great things about this branch. Top notch and consistent.

I want to Thank Jamie Staley for her help assisting me today at the branch ! The Manager was just…read moreas Awesome as Jamie ! Thank you both So Much! I recommend your bank any day! Keep Up The Great Work ! Cheryl H

This is an awesome bank. I am always treated with respect and they are very willing to work with me…read moreas I am settling an estate currently. I love this branch!

I love that the staff will call you by your name as soon as you walk in the door my favorite place…read moreto bank!

Great credit union! I highly recommend this branch…read more The credit union offers a large variety of financial and banking products. My wife and I opened a saving account due to the competitive interest bearing on the money we maintain in the account. In addition, Code Credit Union was running a great promotion on loans. We refinance both of our vehicles with outstanding interest rates. As far as customer service, I found this location to exceed my experiences in traditional banks. I was greeted by a teller every time I walk into the door. The staff is polite and helpful. Branch Manger, Angie, was professional and enjoyable to work with while applying for auto refinancing loans. Angie was quick to return phone calls and gave helpful suggestions which met our financial needs. If you are also sick and tired of the large banks with fees and poor customer service, I recommend you try Code Credit Union. I am in the process of transition funds from traditional banks to this credit union due to the friendly service and customer oriented financial products.

Good customer service. Updated services. Futuristic ATM's. This location is for the future banks.read more

I just moved to Ohio 2 months ago. It didn't occur to me that they wouldn't have my credit union…read moreout here. But this being a Credit Union I thought they could take my check. Turns out they can. BUT I was told that it can't be done because, I did not have an account with their current credit union. Interesting enough I go to another Wright-Patt explain my issue and what-do-ya-know... they accepted it. Actually, the WPCU that took my check didn't understand why another one might refuse. Prejudice is clearly more prevalent here.

I got a loan for solar panels through WPCU and I stopped in today to ask a few questions. After…read morewaiting in line for a teller for a few minutes, it was my turn so I approached the teller. She was friendly and knowledgeable. Within a couple more minutes I had all my questions answered and was on my way. Fast friendly service with a loan at an excellent rate. As Arnold said, 'I'll be back!'

PNC serviced my mortgage for the past 15 years. I was able to make monthly payments via bank…read moretransfer on their easy to use website. To my surprise, they made this impossible when it came to my final payment. They required a wire transfer or certified check. That cost me $30. I spoke to the payoff department and asked them to allow an online transfer but they wouldn't budge. On top of that, they charged $184 to notify my county recorder that the loan is paid off and they can be removed from my property title. I'm certain that letter is automated and cost them no more than $3 including the cost of programming and running their computer spread across all the loans they close. This is greedy behavior from a bank that gave good service until now.

PNC Bank has helped me to open the right accounts that really fit my needs and another…read moreperson I am responsible for. Also, I have asked for a lot of copies of bank statements and I call and they will always have them ready for me the same day. I appreciate their help and friendliness. Juanita S.