I had back surgery last weekend and I was very pleased with the DR and nursing staff. They were all so friendly and helpful to me in my recovery. They all came right away when I called. I would definitely recommend the to others. read more

We HAD an affinity for Abbott since both of our children were born there and received excellent care (decades ago). Fast forward to 2026 - Deplorable! 5th floor staff allowed a family member with a gaping open wound to be put in a DIRTY room which we cleaned ourselves. Then to find out 2 days post-surgery the care team on floor #5 WEST -DID NOT FOLLOW POST OPERATIVE TREATMENT PROCEDURES PERSCRIBED BY THE SURGEON! Are you serious? Who is holding the care team accountable? A patient doped up on narcotics? EPIC FAILURE ABBOTT! Biggest hospital system in Minnesota? In our experience, big does not mean best. read more

Bad bad service. My wife who had back surgery needed to go to the rest room to pee but after 15 minutes no one came. After I assisted her to the restroom and got back to the bed and tucked her in someone showed up 45 minutes later and I angerly told her I took care of it and I will send you a bill. My son who is a RN worked here and said allina is the worst hospital he's ever worked in and the employees are all grumpy from the treatment they get from the upper echilon. He works at Methodist hospital in St.Louis Park and said it's a wonderful place to work. Go there if you need surgery. read more

PLEASE HELP ME MAKE THIS GO VIRAL!!! THIS IS A CRIME!!! I was assaulted by the Abbott Northwestern Hospital security guards, in the parking garage, just because I was playing guitar. They escalated that into a full on beating. My knees are shredded, and I was bleeding profusely. It was absolutely unnecessary, and illegal!!! I was trying to leave, to go back to the hospital, across the street, to check on my friend, whom I had dropped off, and I was going to drive home. And they wouldn't allow me to leave, even after I packed up my guitar, locked my vehicle, and attempted to just leave them alone. And now, they're saying that I am the one who wouldn't leave, while I was trying to leave!!! You'll see, if you examine the video. This happened on 08-07-2025. And the police won't even file assault charges!!! Please take a look, and tell me who is the aggressor, here? I had both my hands full, and was just trying to leave and stop arguing with security jerks who think they're actually police officers. They are not. I have more info. Please get back to me. I can't get anyone to do anything about this, and it's just sickening. It's too big of a file to attach here, but here is a link. My chair was within the yellow lines, in the handicap zone. And I wasn't bothering anyone. The guard just attacked me, after I'd packed up my guitar and they were keeping me from leaving. That's why I grabbed my phone and started recording. You can see what a tiny little USB speaker I was playing through. It's 4 x 4.5 inches, and it could not really be heard much, over the construction work going on. They really just wanted to cause trouble where there was no problem, and beat me up. They even claimed to be real cops!!! Please copy and paste the YouTube link, if it's not active. You definitely need to see this!! There is a man working there, as a security guard, who has MAJOR anger management problems, and he will beat you up in the parking lot!!! It said Markees P. on his uniform. This guy is just waiting to beat up more patients and clients!!! https://www.youtube.com/watch?v=z95UllUqUrw read more

See all

Horrible! 4th floor staff has zero urgency. You can tell its just a job to them. Call button is pointless. My mother sat in a soiled gown for hours after numerous requests for a fresh one. They almost seemed to pass you on to the next available person as fast as they could. 3 days of nothing but waiting with no answers. And dont be in a hurry to leave. That's an all day sit and wait . Almost feel like a prisoner. Didn't seem overly educated on colostomys either. Pretty poor for a large hospital. If you could avoid this this place I highly recommend it. read more

I will not get into specifics due to my own privacy reasons, but I went in to the Abbott Emergency Room with a written list of symptoms I was experiencing that were making me scared, nervous, and leaving me in unbearable pain every day. From the minute I saw my doctor, Doctor J. Murray, he dismissed my concerns; it felt like he had decided before entering the room what was going to be wrong with me. I felt completely unheard, belittled, and small. I am leaving with several entirely unaddressed concerns that he seemed far too absorbed in himself to even listen to me. The last time I had an experience like this (one of feeling unheard and belittled by a medical professional) I developed sepsis, which is both severe AND preventable, after my initial condition went ignored. So needless to say I was emotional about this as all I could think about was what if this gets worse even after I tried to treat it. I cried during our conversation while I was trying to advocate for myself and ask for the tests I wanted; during which he deadpan stared at me and offered no empathy at all; I'm not saying I expect him to cry with me, but a little bedside manner would help. At the end of our visit I tried to explain my insurance barriers, due to several limiting factors I can only receive emergent care, and he seemed almost incapable of listening to me and helping me, each word i said he took another step towards the door, making me feel like almost nothing. During my visit, I also overheard medical professionals discussing other patients private needs, ailments, and temperaments loud enough for anyone in my section of emergency rooms to hear. Gossiping about them and spilling their own private business to anyone with ears, I know professionals must discuss patient care but doing it where other patients can hear and comprehend it feels entirely unprofessional. read more

Horrible experience. I was placed on a tiny egg crate foam under florescent lights for hours in the ER with no contact with staff. I finally walked out with no one noticing and walked home in a blizzard rather than staying in such horrible conditions. read more

My name is Nicole P and I was on station 3900 for mental health. I was there the the last week of Febaury. The Nurse Practioner who I had was Kimberly White. During that week I self injured on my stomach. On the mental health units they check on everyone every 15 minutes. I have impulsivity. My mom came to see me on 3/1/26 and I left with her. I returned to station 3900 on 3/4/26. When NP Kim White talked to me in the morning she said I am filing a petition of commitment. You are not safe at home with your mom her exact words were. She also stated to me its okay for you not to talk to your mom. Its okay to go against her. I have the say because you are in our care here. She doesn't control you. I have a disability Autism, NOT Borderline Personalty, PTSD, ADHD. I have a Legal Guardian my mom who takes care of me and Kim told me on 3/4/26 in the conference room you don't need to talk to your mom if you don't want to. You need to be independent and you need to stand up on your own two feet and move on from your mom. Your mom might get mad at me and you but its okay , she will get over it. She is a grown women. She kept on doing this and getting me all mixed up and who to believe. My mom has always been with me. Everyone else left. Kimberly Ann White NP should have her license taken away. She only talked to my mom once while I was there 3/4/26 -4/1/26. My mom tried calling her several times she never called back. On 3/17/26 during a zoom meeting, with Attorney Mark Gray and Dr. Peter Meyers both said that I need to agree on Commitment or Judge Paul Yang would Court Order me to do things. Mark Gray asked me if he could sign for me and I said I have my mom as my Legal Guardian to protect me. I do not sign anything. He said it would go faster if you agree and he signed without my moms consent. This was Fraud. Also, on 3/17/26, during a zoom meeting I was very devastated and felt withdrawn because Kimberly White NP made me have to wear the Kevlar green dress. I felt very uncomfortable with my Autism and whole body. On 3/18/26, I finally got to wear scrubs again. Kim stated to me that I can earn things back like underwear. Around 4:15PM , Jess the Nurse she called my mom and told her to be here tomorrow for Court on 3/19/26. Jess the Nurse told me the time for Court and the time was at 8:30AM. Jess told my mom it was at 8:30AM. I said does Farris know about this? Jess said we just texted him to let him know. After Jess the Nurse told my mom that she was able to be here for Court then Kim White emailed them and said to Jess to have Nicole tell her mom she can't come at 8:30AM. She will not be allowed on the unit at that time. On 3/19/26, at 8:30AM I was told my mom is keep calling here on the unit which they should just let my mom in. At 8:30AM Judge Paul Yang was on the Court of Farris computer and his computer froze and no one ever said is Legal Guardian on to? No, I really couldn't see because my glasses were broken. This was very unlawful and illegal. Someone do something to Kimberly Ann White and she needs her license taken away! read more

My daughter was sent to ER due to low oxygen and anemia Dec. 2025. She has a history of fluid retention (edema) with close congested heart failure for years. To reduce water retention is to urinate. For her high sodium, potassium helps to reduce sodium levels which were working before getting to Abbott NW. Water retention can lower oxygen which lowers many organs in the body to do their job. Doctors took her off Lasix which reduces water retention, off potassium supplement and put her on a medication that reduces peeing. Overnight she gained 30 pounds of water weight. This medication warns not recommended for anyone having edema and risk of heart failure. Thought she was there to improve anemia and oxygen, not endocrinologists playing with her hormones which are not a problem. Endocrinologists were trying to push her to get back on a steroid that they originally gave over a year ago. Doctors at 3 different health facilities afterwards said the steroid was causing her new issues and making the ones she had worse. After being off the steroid, she was doing much better. But they were pushing to get her back on it. March 2024 my daughter was put on neurotransmitter drug that caused her hallucinations and confusing thoughts. Doctors at that time wanted me to sign a paper to send her to a psych ward. They did not want to get her off this medication. Nurses were great and very nice. read more

They left me sobbing from pain on the floor in the waiting room while they teated other people who seemed fine. The pain was unbearable! I thought it was a kidney stone but it turned out to be shingles. I came by ambulance and I heard someone say put her in room 3 then another boice say no, triage, triage. I also have POTS and could literally not sit without fainting. It was awful! I can't believe anyone could be so inhumane read more

I had a family member come in for a quadruple bypass and the experience was not great. The surgery went well but the patient care needs work. We sat in the waiting room for hours waiting to go see her and the nurses response was whoops we forgot. They have continuously forgot to bring meds, water, ice chips. I understand that emergencies happen, but ICU should have better care. I'm sorry I forgot is not an ok answer. read more

I received excellent care here 22 years ago. Now my experience was very different. Some nurses were great, others not. Clearly the poor nurses are understaffed. Housekeeping was poor as the room I was in was filthy with the garbage can overflowing. Dr. care was the worst though. The doctors came in and told me I needed open heart surgery. But they said this before they had all the tests done. The next day they did a scope to get a better view of my heart valve and then determined that I didn't need open heart surgery. It was the doctor who performed the scope is the only one who told me the valve was still ok. None of all the doctors who the day before said I needed open heart surgery ever bothered to come and tell me that the valve was ok. Open heart surgery is a big deal and they never circled back to tell me a plan for going forward with the valve. PLUS, I have to say how absolutely terrible for an MD to make decisions before they have all the information!! Oh and another piece of this MD shit show was there was some guy who said he was a Hospitalist. He randomly stopped in and never had any information and did nothing. He added absolutely no value to my care! He did NOTHING! But, I can guarantee he bills my insurance company a ton of money. Literally, that dude did nothing, knew nothing about my situation or my care. So, the hospital appears to have gone downhill and that was the last time I go there. It was a bad experience and literally a shit show. Oh ya another thing, there were two different Physicians Assistants come in the same day and it was terrible. Previously I was told pacemaker surgery was going to be Friday. But on this day, the first PA said my pacemaker surgery was scheduled now for Thursday. Then the second PA came in and said, "we're still scheduled for Friday." When I said the first PA said it was on Thursday, the SECOND ONE SAID she never heard that. WTF? The surgery happened on Friday. Total shit show! read more

If I could give zero stars that's what I would give. Had botched breast surgery, was told scheduling error . NO APOLOGY or anything was wor St surgery of my life . Waiting to go to surgery felt like a war zone with schedule change people leaving early for weekend. Was also told not to eat night before surgery my surgery was around 5pm was told would be fed when wi woke up they gave me crackers . I could go on about this . I'm now looking for better health care read more

Rubbish staff, So very rude and made me feel as if I was bothering them, one of my worst hospital experiences ever if I'm honest. The nurse looking after me was so condescending and belittling, treating me as though I was a child! All they were concerned with was getting me in and out as quickly as they could, I understand places are busy and need to make room for more patients but I would have preferred a little more tact and respect. I was made to feel as though I wasn't sick enough to be there. Following up has been a disaster to access my medical records, more of this same get rid of attitude. Not to mention they lost my jacket! read more

Chose to bring my wife here after reading the reviews of emergency rooms in the Twin Cities. This is a first class facility staffed by highly competent professionals. Going to the Emergency Room is never going to be a great experience, but they did everything anyone could have asked for. Highly recommended. read more

My 76 year old dad was brought into Abbott on April 30th of this year for a headache that wouldn't let up, insomnia and confusion do to his lack of sleep. They ran multiple tests and couldn't find anything wrong with him. Very frustrating for him and for us his family to watch him suffer so. Two weeks later with no improvement or diagnosis the Drs started mentioning releasing him. Though we wanted to find out what was causing all of his symptoms, we were willing and happy to have him home. The release never happend. They claimed my mom couldn't care for him and threatened to call adult protective custody on her if we tried to take him home. He was fed antiphycotics for weeks. He lost 30lbs and got to weak to eat, do physical therepy or use the bathroom. When I asked why Ray had to have a depends on they told us he was incontinent, when I asked why he was no longer receiving physical therepy, they told me it was behavioral, when I asked why he wasn't eating the excuse was always the same, he is just resting- AKA improperly and over medicated. Ray was held at Abbott for 48 days! In this time we as his family on numerous occasions, sometimes daily asked for him to be taken off the antiphycotics . Our pleas fell on deaf ears. He remained on the antiphycotics that caused extreme hallucinations that would give him panic attacks, the drs solution- you guessed it ... more antiphycotics! On one occasion I don't like to recall I walked in and he was buck naked tethered to the bed , mean while sitting right next to him ignoring his cries was his useless 1:1 caregiver on his phone! After learning much about the meds he was on, countless nights of studying human rights and much heartache, I was able to recite legal jargon to the best of my self taught ability and he was release 3 days later. Ray made it home to see his wife Deb, son Steve and to breath the fresh air again ( oh by the way Ray was denied fresh air for his 48 day stay) I am sad to report he died shortly after arriving home. Not even 2 months later! If there is a take away here it is that the overuse of antiphycotics in the elderly is going up every year. Please beware of any medical facility that wants to put you or your loved one on antiphycotics without a solid diagnosis. Also know you and your loved ones do have the right to refuse treatment, a lesson we learned to late. I wish the best for all of you in the journey of your own personal suffering and struggles, that this life can sometimes inflict. Rays Daughter read more

This hospital killed my mom ,,because the nurse refused to return her oxygen mask ,,,the nurse told my mom you had a heart operation and now you can breathe on your own ,,,,,20 minutes later my mom died, intensive care unit 4th floor nurse Emily.,,, I know all this because the phone was left open, I didn't see anything but I heard everything.......Even before they killed my mom...my mom said that the nurses were very rude,..they ignored my mom's wishes and even denied to give her food.,,I wish I had paid more attention to what my mom was saying, I thought everything was a doctor's order, but it wasn't, the nurses ignored her and were always lazy, playing with the phone, My mom didn't speak English well and they took advantage of that . read more

On the 5th of April @10:53 am, I received a call for a thyroid appointment for today the 13th at 9:30 am. I arrived on time only to find that they have me scheduled for tomorrow at 10:30 and nobody communicated with me about it. The young lady who was to check me in was very rude didn't care about my frustration of having to waste my time, paying them for parking for no service rendered. It's a very dingy disorganized Hospital I have ever been to. I'm not interested in their business anymore. read more

Our nurse in the ER was SO RUDE. I'm only giving more than 1 star because I liked the doctors and Evan up front who helped us navigate the hospital as they were kind but the nurse really made our visit uncomfortable. I'm not sure how to spell the nurses name but I believe it was spelt Chimi. My husband came in via ambulance and I got there shortly after his dad got there. I tried to fill her in on what got us here and what happened before the ambulance was called. She looked at me as if I was wasting her time giving her details. My mom and sister then surprised us by visiting to show their support. We weren't aware there was a 2 visitor limit but Chimi made a point to huff and puff her way out of our room saying only 2 people can be there to the people outside. She then sent another staff woman to come in and aggressively say "3 people need to leave now." There was absolutely no reason to be so aggressive as a simple, hey we have a 2 person limit we will need 3 people to leave would have been more than enough. As my mom and sister and my husbands dad walked out in shock, Chimi walked right back in with a smirk. Being in the ER is a stressful time and having rude employees doesn't help an already stressful situation. I hope someone speaks with her and let's her know the way she treats people is not okay. So disappointing. read more

Uncertain if the ER Doc was having a bad Night but I felt like he was telling me that because of my Gastric Bypass and yes I was told my the doctor I saw earlier to go and get a CT scan and er doc told me to chug 2 glasses of water and if you don't puke you don't have a blockage I'm sorry I cannot chug water. I'm sorry I will not go back read more

Cindy Berlovitz, the horticultural therapist, is wonderful! She really takes her job seriously and the psychiatric patients really seem to respond well to her nature based therapies. read more

I just had spine surgery and I can't say enough good things. Every person that was part of my care was amazing. The nurses were on top of my pain and quick when I needed something. The doctors all knew my medical history before coming to talk to me. While I don't want to do it again I would absolutely come back here. read more

My mom was in the hospital for six days due to an infection. Her room was large and comfortable. All of the nurses, aides and doctors were very friendly and informative. Any time she pressed her button for help, someone came almost immediately. They all spent time with her and were very attentive. The food was good and she liked the ability to choose her food and meal time. My mother was not anxious to leave! read more

I truly hate this place. My husband sat in the ER for over 6 hours and then when I requested that he be transferred to another hospital, suddenly, it was an emergency and I would be risking his life by moving him. The doctors in the ER were rude, disrespectful and refused to listen to me. After moving him to a floor, it wasn't an emergency anymore, so he could have gone to the other hospital. Never again! read more

I slowly grew old in the waiting room. Then waited some more on a prescription. I'll give them props the staff was friendly but if my child was dieing I would go elsewhere. read more

This is the closest hospital to our house so in an emergency we go here. Every time me or my wife go it seems the staff rushes to get us out. We have never walked out with a solution or treatment for various different things we've gone in for. I went in with a piece of glass in my foot I couldn't get out a d the doctor said he thinks he got it. Well he didn't, it's still there. They don't actually care about treating you they just want you out so they can work less read more

ABBOTT NORTHWESTERN F O O D S E R V I C E S Jeez, 3 years to the month I find myself here again for surgery. I guess I like contributing to surgeons' vacation funds :-) You're Welcome. This time I was only here 5 days, and no morphine. The food quality went down hill I'm afraid. But, the good news is I am still alive and kicking. I will say it is impossible to screw up applesauce, thank goodness. However, the excellent care from ALL the staff made up for less than tasty food. N O M O R E S U R G E R I E S !!!!!!!!! read more

I recently was in Abbot for a neck fusion. The first night I was there I was awoken by my nurse after having two disks fused together. I was in a deep sleep when nurse Mary tried waking me. She said she needed me to put the medicine between my cheek and gum. I asked her what was in it? She replied I don't know. I then stated Mary all over my charts and even tattooed on my arm is information telling you I'm allergic to opiates. I said you need to know what's in the drugs you're giving me. She used her phone to look up the drug and found it did in fact have opiates in it. I said, "Mary you could have killed me". Her response was well I looked it up to which I replied " only because I asked you to. I had to ask four times to see the charge nurse before Mary would get her. After I explained what happened to the charge nurse Mary was reassigned. After Mary, I feel like I was punished by the people that worked with her. I asked several times for a Dr. but was ignored. I pushed the button for the nurses stationed and was ignored intermittently. The alarm for my oxygen levels kept going off that set off an even bigger alarm on the other side of my bed which they just came in and turned off. The only thing they would bring me was ice water and Ice. From 10:30 to about 5 am I chewed ice to keep the swelling down. I fell asleep for a few minutes and woke with my throat shut. I was having an extremely difficult time breathing. I was talking in a whisper and continued asking for a doctor throughout the night. About 40 minutes went by and the nurse came in and I was scared and furious. I did everything I could to muster up a scream for help to get a doctor. Sixteen minutes went by before their rapid response team found me. They had no explanation for my wife when asked why I wasn't given any medication through the night. They only said that because I didn't ask for specific medication (PRN) I didn't get them. Nobody bothered to get a doctor the whole night as my condition deteriorated even though I continuously asked for one. Nobody told me what (PRN) was. I believe because I got Mary in trouble I was punished and tortured during the night. If I hadn't gotten up enough strength to get that final yell out for help at a time when people around me were waking up, I believe those people would have killed me. This hospital should be investigated. They need to figure out a way so that your family can see you at home while you're in this place for your own safety. I will never go to this hell whole again! read more

Excellent heath care with a helpful staff that listens to patients and their family observations and input. Not something that every hospital does. On the bad side, Parking is a big problem for lower and middle class family members of patients with most spaces reserved for expensive valet parking or for handicapped parking. Discharging of patients is also humiliating as those not paying for valet service are discharged through the "Poor Door" (Sister Kenny Institute) rather than through the main door which is reserved for those using the valet service. read more

So mad they sent my dad home with someone elses medications. 5 of them to be exact. They brought the bottles right to his room explained how to take them, even writing down instructions. He just had heart surgury now these meds have enlarged his heart and he coughing up blood. Wtf were they thinking read more

I have always received quality care here at Abbott. The bonus is no shared rooms here. Only major issue I've ever had was with the food. Hospital food jokes aside, it is pretty terrible. Luckily they have a Panera inside which has saved my stomach a few times, though not my wallet. read more

Staff is great. All went smoothly. However it started out crazy. You are directed to go to the Heart Institute " on the second floor" and you get in the elevator from the parking garage which also uses letters instead of numbers and are given options "A". BC". DE" you are immediately more confused. Why aren't there numbers on the elevator or at least instead of "skyway" it says "heart institute"? Why aren't the parking garage levels numbered? The current labeling is not intuitive - at least not for this 75 year old!! read more

My ER experience today was 5 star in every way. Covid-modified policies and protections were appropriate and extensive, people were friendly caring, all of my concerns were heard and reflected in the care plan. None of what I said was discounted because it didn't fit the diagnosis, and I left feeling that I was heard, believed, and cared for on every level. A confidence inspiring visit in every way. I wouldn't go anywhere else if there ever is a 'next time'. Footnote; Like all big hospitals, the campus is large, confusing in spots, and bureaucratic - so it won't always be simple. I see reviews that take away a couple of stars for that. Have to tell you people, when I choose an ER that doesn't enter into my decision. read more

All the internal medicine "Drs" are worthless. Krishnakumar Balakrishna Menon- Lucy Furlong- David Sausker --- all of these individuals are horrible people. I wouldn't trust anyone on the H8 unit to wash their hands correctly. They have ants all over in the rooms. This hospital needs to be shut down. read more

I recently had spinal fusion surgery performed here - my third back surgery at this hospital in two years. I have always felt well cared for and informed of my care. They have large, clean rooms, and they appear to truly care about your comfort. They aren't dismissive - i was legitimately med sick and they brought in a specialist immediately to rectify it, get me feeling better, and on the right meds!! My only reservation is their new "night program" where they try not to wake you for at least six hours - not a fan - you try to call for nurse staff and it takes a significant amount of time for someone to come and by that time ugh are you in some serious pain! Other than that, truly caring staffs who sent me a card with my nurses messages of quick recovery. If you have the option i highly recommend considering them for your health care needs. read more

Went in for an issue I was having for 3 days and urgent care didn't help at all. Waited 30 minutes to be seen and was there for a total of two hours. Which is not bad at all for an emergency room wait total wait time. The staff was amazing and the PA Jennifer was awesome! This was the best ER experience that I have ever had. Hopefully I don't have to return again but if I do I will be coming to this ER. read more

My wife had Chiari decompression surgery at this hospital. The experience we had there during the COVID19 pandemic was very good. The staff was informed and knowledgeable and very helpful and caring. From the experience in the pre op waiting room to the surgery waiting room and recovery we have no complaints. She had to stay in the hospital for 2 nights and the nursing staff was very attentive and caring. read more

Nice people but a 10 minute ER visit and chat with a doctor cost a few too many hundreds of dollars. Made me sit around for another hour until I was dismissed. Have a heart, it was a freak accident and my friend thought it was the right thing to do. I just needed to regain my memory after a head injury from being punched by a random guy while I was sitting in my car. Why are you trying to make money off of me. To proudly claim to be "none profit" is pathetic. Of course it's none profit it's a hospital, who are you kidding. Best of luck if you are stuck here. read more

I just had my second lumbar fusion done at Twin Cities Spine Center. The hospital it was done at was Abbott Northwestern, Minneapolis. Have to say I am surprised to see the low ratings. My stay was outstanding. The staff is very caring and accommodating. I have seen some very difficult patients abusing the staff tho, yelling cursing and what have you. You are not the only patient there. My thanks goes out to the nurses on the 7th floor spine at Abbott. Laila, Flocee,Grace, Abe,Amy,Albertine,Sergei, Drahla and many more. Thank you for keeping me comfortable, an encouraging word and a pat on the shoulder made all the pain tolerable. read more

I went in with injuries that required stitches, x rays and a CT scan. I was very pleased with the level of care I received at each juncture: caring, competent, cheerful. I left very grateful and repaired. read more