My son was transferred from Alina West Health ER to Children's for Appendicitis. The waiting room at Children's was a nightmare. Overcrowded and pure chaos. Luckily Allina called ahead so we did not have to wait the estimated 2-3 hrs to be treated. The nurse he had was very abrasive. I feel like we received better care at Allina read more

Children's Hospitals and Clinics - Hospitals Near Me - Minneapolis, Minnesota

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What a wonderful experience for my son. My son is a teen on the spectrum and he had to have surgery here. All of the staff were absolutely fantastic at their job. They did a great job talking to him, explaining what was going to happen at each step of the way. The room was clean and comfortable. They were very thorough with their care and attention. They were able to ease his anxiety and help him through out his time there. The phlebotomist even had us all laughing. All in all I am so thankful for the care they provided to our son and us. read more

Children's Hospitals and Clinics - Hospitals Near Me - Minneapolis, Minnesota

My child has been to this ER multiple times. Multiple times the staff refused to listen to parent information on my child. They refuse to listen to the history of the illness or parent concerns. They refuse to do important testing at the moment my child was having symptoms. Your child has to be literally dying for them to do any simple blood labs. They pride themselves on physical evidence and seeing the physical state of your child for a diagnosis, but won't run baseline labs to actually see what is going on inside. They're "gods." They can actually "see" what is going on with a child just by looking at them. They won't diagnose them accurately and it will affect the future of your child's condition when other providers look in to see what was seen or done at Children's as a baseline. Recently, my son drank a boba drink and was experiencing extreme indigestion suffering from the boba pearls. He was vomiting pieces of hardened boba pearls all day which has been sitting in his stomach from up to 8- 12 hours. In other cases of any balls swallowed, it would constitute a medical emergency. However, in this case his symptoms were ignored and chalked up to "stomach bug." The ER doctor ignored my concerns and my explanation completely and preceded to give me information on a stomach bug. My child was experiencing extreme leg pain and cramping and was crying badly which prompted us immediately going to the ER. He vomited a total of 11 times (mostly just boba balls and liquid) and had diarrhea and couldn't keep any food or much liquid down. They refused to do any blood labs to check electrolytes nor offer helpful scans that would show the balls. My child continues to be sick after seeing them. I am not able to drive to the hospital and they refuse to send me or add into the patient's portal chart a doctor's medical excuse to excuse him from school. This is a HIPPA violation when a parent is refused access to medical information or paperwork. They have not lived up to the name of a great children's hospital and are really lacking in knowledge. read more

This is the worst ER to go to. The wait times are so long and it takes hours just to go through all the process. I brought my kid in around 6pm and didn't leave until 2am. All for a stomach bug issue. It shouldn't take more than max 2-4 hours. We were stuck in there for 8hrs. We were seen by 3 different doctors, each of whom asked as the same question again and again. It shouldn't be like this at all. read more

I drove an hour to get a liver test it was already 12pm to get it. So keep in mind i had to fast til them then they tell me their glucose drinks are a month expire and a truck will be here forty minutes later. But I can't wait til then because i have work and if i do wait to drink i essentially have to wait three hours to get me results back. So thats me fasting til three in the afternoon. I think its extremely unprofessional and the worst experience ive ever had at a doctors visit. I'm not blaming anyone in that lab except the imcompetent lab manage. They should be ashamed to run a lab that poorly. read more

I wouldn't recommend this hospital to anyone even if you live close by for the sake of convenience and safety you should take your child to anywhere else, you'll be treated like a tag number like your at the dmv but will have to be seen 10x the wait time, inside the lobby is a total mess and you'll have to deal with the bullshit until you're seen and if you want some juice for your child good luck read more

This is about Childrens mpls ER. I will never ever come here again and I will warn others. My 2 year old had a seizure, took an ambulance, and we were brought to the waiting room and triaged. Waited for 7 hours in a petri dish of kids coughing, all crammed together. 7 hours with an autistic screaming 2 year old. We were tortured. Now 2 days later, I am sick with something i caught from them, even wearing a mask. No caring or compassion. There were nurses that walked by with their noses in the air as my sweet baby screamed, pretending they couldnt hear. Worst ER ive ever been to in my life. I thought a seizure was an emergency? Could have at least had the decency to tell us a seizure is not an emergency so we could just go home! Instead of being tortured waiting hours. The girl triaging actually had the audacity to say:he's breathing he has color, you can wait." While other people just had colds and flu. Never ever again. ANY other ER is better. Don't waste your time. Chose to go to Childrens bc of thr name you think they will be experts and great with children. Nope. Not the ER. The exact opposite they are bad with children and the waiting room is so overcrowded they should close the er and tell people to go elsewhere. Unacceptable. read more

This facility does not return medical records to get quick turnaround times on records specially from children, so that you as parent cannot fight legally and timely for them. Also heard in child protection meetings from people affected by Children hospital staff that they are very bias against minorities and/or if the minority holds the thruth but does not have the financial power to fight the system. Children hospital staff intentionally asked for something that did not happen to my child in order to confuse him and avoid intentionally kids comments about the event that were said, so that the medical record is misleading and hard to fight Court. Put complaints to MDH if your medical records are not return timely to you or to your legal representative. read more

Terrible ER that been waiting for 3 hours to get in. Never ever bring my kids back here . The lady at the register was so rude.

My 4 year old got a bad cut on his nose and we were sent to the ER for stitches. I was bummed becuase I thought a butterfly bandaid would have done the job. Can't say how happy I am that we went to Children's ER. They took such great care of him, and honestly I think he had a great time (movie, popsicle, I-Pad games, etc). His face healed wonderfully and can't say better things about the experience! read more

I brought my little one in and I waited out in the lobby for over seven hours. They let my baby sit out there with RSV and bronchitis. In those seven hours she wasn't offered any type of treatment. We were not updated on how long it would be. I will never go back to this hospital ever. read more

The little lady spiked a nasty high temp that required a visit to the ER. For a first time parent, that's a terrifying experience, but considering she's doing well, I am able to look back at that long night with some clarity. Everyone we encountered was great. They truly had a fantastic touch with little ones. The Dr. who treated us was especially amazing in her first-time parent bedside manner. The ER has been recently remodeled and, wowzers, it's first class. Once you are admitted to a room, they make you comfortable with a reclining chair and flat screen with cable. It was my first time at Children's (and I would love it to be my last), but if I do need to go back, I'll feel confident in doing so. read more

Janine the supervisor is fat and lazy she is working the check in today and is moving entirely slow on purpose making check in late This will be last visit they need better service at check in read more

This review is for Josie in the ICC. She was absolutely wonderful with our little boy. She had that biggest heart and was proactive with everything. She was so kind, loving and patient. She never judged us or pushed her opinions or beliefs on to us.... So accepting. I know he had a speedy recovery because of her care and love, so genuine. We love you Josie. Thank you for everything. My favorite part was she always called him, "my love." Thank you to everyone in the ICC, too. read more

This review is for a volunteer activity I participated in with the Ronald McDonald House Charities. Upon entering, I absolutely loved the fun decorations and could see the effort made to accommodate the young patients. We had to check in and get our photos taken for visitor passes then went upstairs. Upon filling out a waiver, we began cooking food to make breakfast burritos. We were able to use all of the kitchen supplies on site which made it easier for us to prepare! It all went great and we even heard from a family that had benefited from the RMH. read more

Class A facility so happy to have a hospital with this top grade care for children in Minnesota read more

Children's Hospitals and Clinics - Sweetie - Hospitals Near Me - Minneapolis, Minnesota

One lie after another. Dont keep telling me you have a room ready but you keep us in the ER for 4 hrs. Do you think my 18 month old kid goes to bed after midnight or 1 or 2am? Dont you think it would be great to let my kid sleep and get healthy rather then continue to lie or try and buy time with us so we stay in the ER longer. Then not to mention out phone keeps ringing and when we answer it, the front desk has dialed the wrong number. Asking for a Dennis, this isnt dennis. Its also 1230 in the morning, so now when we try and sleep in the ER we canr becauae the front desk is calling us for no reason. Because we should be in our room by now but we're not. This hospital is suppose to be the best in the country, the best at what? Lying to your patients. Im sick of being here. This hospital is a joke. Stay clear of this place!! read more

NEVER GO TO THIS EMERGENCY ROOM IF YOU HAVE ANY OTHER OPTIONS. Reasons: In July 2022, my teenage daughter reports feeling awful and asked for medical help right away. Our experience with the *hospital* has been good, so we went to Children's Emergency room (Minneapolis). After waiting about 90 minutes in the waiting room, we were given a room, a blanket (we had to wander inside the emergency clinic and ask someone), a temperature and pulse check, and then we waited two more hours to see a doctor, who said there were a lot worse cases in emergency and we should just go home and come back if thing got worse. Or they could give her "fluids." Huh? We opted to wait another 40 minutes, but gave up, left the room, and saw the doctors and staff gathered comfortably in the middle of the large central area around the computers, chatting. We walked right past them, and out the doors. No one stopped us. Price tag? $800!! Our insurance paid $500 right away and I contested the whole bill but got a reply that they had done everything right and (wait for it) we had refused fluids. OH, I GET IT. No, they got it--my insurance, plus the remaining $300, and our advice NEVER GO TO THIS EMERGENCY ROOM NEVER, NEVER. read more

I will never again visit a Children's Clinic. They lack transparency in pricing for routine, non-emergency services. Their cost for a child's speech assessment (less than an hour visit, with no special equipment) is $714 dollars. And each hourly speech therapy session is $585. They are unable to tell you the cost of the session if they are asked, and your bill comes in 60 days. I am receiving much better care from a local speech therapist at 1/5 of the cost. Never again. Horrible customer service and as close to fraud as you can get. read more

Very fast service, doctor explained it all very well and gave options in case of an emergency or infection. I would totally recommend this hospital to every parent out there based on my experience. read more

If you have the ability to get to this children's hopsital do it. WORTH EVERY CENT. I have never felt so surrounded by knowledge and concern by everyone we interacted with. Will ALWAYS take baby boy to Children's. read more

Yassa K Great place, excellent workers, I have never been disappointed ever. Had my baby in the ICU January 2015 and they took really good care of her. Dr. Mark Eikenberry great doctor while my baby was in the ICU. Dr. Stephen Craig Nelson from hematology has been the best out of the best doctor ever. Thanks a million and may God reward you for all you have done and continuing to do. Keep up the good work! read more

As our newborn bakes a little bit more, it's necessary to praise the staff of the NICU and the ICC. Also the Ronald McDonald House on site is a such a great resource for mental and physical rejuvenation. read more

Our Pediatric surgery experience was awful-no parent should have our experience and floor nurses were more worried about their upgraded software than providing cares. Surgery: There was a lack of communication, which turned into a quest to make the parents feel guilty. I the parent was left alone in the pre op room to administer a narcotic to my infant. Anytime we asked a question their response started with "it's our policy...."(I think we counted that we heard that over 8 times). This response was often followed by "I've worked here for 30 years, I've done close to 60,000 cases......" We had to ask for pre op marking. On report to the floor nurse it was clear that my baby awoke from anesthesia fearful and without the person/people he trusted most by the amount pacifiers in his bed(he doesn't take a pacifier), and receiving 2 doses of morphine within 10 minutes because he wouldn't stop crying. The post op nurse "assumed" he was in pain. My baby's needs were not met and neither were mine. Recovery stay on the floor: Lack of communication between Surgery/Recovery floor. Their newly upgraded system had the nurses in a flurry that appeared as they were not well trained. This created frustration on their part which delayed cares. Cares were not clustered until I brought it to their attention. This is post op nursing 101. One nurse left her garbage in the crib such as an IV push puncture needle with cap, alcohol wipes and wrappers, and the bar code scanner. My baby crawls and was on the move in his crib when this stuff was left...Our room looked like the corners have not been mopped in weeks, the shower had lots of hair in the drain. Our rounding Physician, Dr Merker, was great, patient and kind. I pray, I don't need to return to this hospital. read more

I drive past 3 hospitals to get my kids to Children's and for good reason. Time and time again I'm constantly blown away by how fantastic they are. Spectacular service - they get you in right away and comfortable. We've never had to wait more than 30 minutes to see a doc. Everyone from the x-ray tech to the security guard at the front desk is friendly, professional and great with kids. The new facility is fantastic and state of the art. The only negative, through no fault of their own, is that the hospital is in a fairy scary part of town. That aside, there simply isn't a better place for health care for kids - awesome. read more

My preemie & I were transported via ambulance from another hospital for an issue. I've been blown away with how amazing the nurses & Doctor were. They had a warmth I've never experienced to this level in and other hospital. read more

Our daughter was born 6 weeks early and spent 10 days here in the Special Care Nursery. I have nothing but great things to say. Nurses and doctors were so helpful and supportive during this difficult time. I highly recommend this hospital. read more

Awesome staff from the ER to the PICU and the main hospital floor. Ronald McDonald House is awesome and very nice, caring, compassionate, and hospitable. We were there for two weeks from another hospital, well worth the money. These men and women know their kids! Never want to visit again, but will drive by my urgent care and local hospital to get the best care in Minnesota hands down! read more

Even tho are daughter past away at childrens minn from a situation that was out of mans control. After spending over 9 weeks there most of the time in the picu i would highly recommend this hospital ! There standard of care is very high and the nurses and Drs seem to have there heart into doing there best for the children in there care ! Thank you so much for all you did for us!! May God bless you as you continue to serve Him in the corner of the world were you are !! read more

EMERGENCY ROOM REVIEW! First off the CLINICS are among the best, probably in the WORLD! So for that - thank you! This review is for their EMERGENCY ROOM. NEVER AGAIN! It is dirty, I felt like I was in a third world country waiting in a random line of about 50 people. There were at least 3 children vomiting and no one helped. There was ONE nurse to check everyone in. I waited 3 hours with a 4 month old infant with a fever that wouldn't stop with diarhea and vomiting and still no one helped. After 3 hours, the nurse said, everyone is in the red category and there is no order to this - I will take the most urgent people first. The security guy said there were only 2 ER doctors on staff and all the beds were full. Their "patients" of their clinics were a priority and should have been. There was a clear difference between them and the rest of us needing help. The Children's Hospital ER has become more of a place for large groups of Somalians and non-English speaking Hispanics, which they had no interpreters for. I felt like I needed to be in a decontamination center after leaving there - at will - without being helped. Never again - Children's Hospital Emergency Room - only if you have half a day to wait, but not if you are in dire need of help. read more

My daughter got her tonsils out here and all the nurses/doctors were so nice to me and my daughter. The waiting time in the waiting room was not even 15 minutes. read more

One bad experience after the next. Saw a doctor for my baby, then wanted a second opinion, but the next doctor found out who we saw first and wouldn't see us because of some no-compete agreement. Then took my teenager in to see the adolescent doctor and he was the most dismissive and incompetent doc I have ever had the displeasure of meeting. read more

Fantastic nurses & doctors - we've traveled here on several occasions instead of hospitals/urgent care closer to where we live, because Children's in Minneapolis provides top-notch care. They know kids, and that makes all the difference in the world. They can do blood draws and start IVs in infants and toddlers without causing unnecessary distress, treating all patients with dignity and respect. It's never a place that I'd *want* to go, if you know what I mean, but I'm so grateful for Children's when we need them! Also, our first baby had to spend 1-2 weeks in the NICU here when she was born, and while the experience of course was horrific for us as first-time parents, the entire NICU staff/doctors were amazing, provided excellent care to our wee babe, and we felt we could trust them 100%. They are the best of all worlds - knowledgeable, compassionate, and clear doctor-patient communication. Thank you, Children's of Mpls! read more

Such a great place, the staff were so friendly and helpful. They took such good care of not just my daughter but my whole family! My doctor and his staff were compassionate, thorough, and had great bedside manor. read more

Beware, Children's Hospitals and Clinics will nickel and dime you for everything they can get. After any procedure, you will receive multiple, mysterious bills for unnecessary tests. When you question the charges, they will treat you condescendingly. Patients need advocates to confront medical facilities that overinflate charges, particularly if you carry private insurance. read more