Paid for an exit clean…read more They changed the booking time without telling me. Wanted to bill me when I tried to change the time. Cleaned the place half. Caught me at the car to sign off the clean without an inspection. When the landlord complained, they advised me that I signed off so they are not going to clean even after all the photos of spider webs and dirt was submitted to them.

I would not recommend Premium Clean based on my experience…read more They didn't turn up when scheduled and then give me time frames that suited them not me. So I was stuck waiting around for them. I booked an end of lease clean expecting a professional standard, particularly given the name. Unfortunately, a number of basic items on the checklist were not completed, including floors, skirting boards and wall spot cleaning. The overall finish was well below what would reasonably be expected for this type of service. I checked in with the cleaners several times while they were on site, and at one point one of them appeared more focused on phone conversations than the work itself. Despite raising concerns during the clean, I still ended up redoing a significant portion of the job myself. The follow up response was also disappointing. Rather than addressing the quality of the work, the focus was on a 72 hour notification window, and the proposed resolution was a voucher, which is not appropriate given the circumstances. Overall, not the level of service I expected, and not one I would use again. Very Unprofessional. (not even sure they deserve 1 star)