We were terminated because this daycare doesn't want to be held accountable for their treatment of children and families during COVID. Their staff are not required to wear masks, even the infant and toddler rooms. This is the email I sent and as a result, we were removed for: "For a second time (in two months), due to actions of your staff, my child's classroom is closed. As your staff continues to test positive for COVID, my husband and I have to take off from work. We placed Amari in daycare because we have jobs. It doesn't make much sense to send her to daycare when we continue to need to stay home with her. What's worse is we are expected to pay full tuition on weeks she is not there full time. Where is the logic? I am home changing diapers, preparing food, keeping her occupied and losing money from my place of work while I continue to fund yours for doing NOTHING. I expect that there will be some reimbursement for parents who are losing time and money as a result of your reckless staff. Either our tuition should be prorated for such weeks or additional vacation days should be given. I was told that there would be a conversation with the owner, however, after almost two years in a pandemic, there should be something in place. If you're not going to ensure our babies are safe, you could at least stop robbing us at the same time." read more

Long story short, I am on active duty and mom is a disabled vet herself with 2 kids and we were involved in a very serious car accident (vehicle rolled multiple times type serious) and mom was severely injured from it (paralyzed). My daughter suffers from serious anxiety brought on from the accident (mind you she was three when it occurred) and had just turned 4 when we enrolled her at this daycare. During this time her anxiety finally started surfacing and as a fresh 4 year old she doesn't know how to handle it and it comes out as to be expected for a 4 year old. I don't say that to be used as an excuse for her behavior but it at least gives understanding as to why she began acting out.m, she was being triggered and didn't know how to handle those triggers. As good parents should, we informed them that she is suffering from anxiety once we understood what was going on and we told them we are trying to find ways to help her. To clarify, before the anxiety, my daughter was never a problem child in daycare, never been called about being upset, mean, or violent towards any other child or staff. The last straw for me was a situation I had no control over whatsoever. After a couple of weeks of trying to work with them to help find a way to get my daughter situated because they kept making comments like, "maybe this isn't the right daycare for your daughter," I pretty much was asking them to help us figure out something before you try and kick my daughter out because kicking her out isn't the answer nor is expecting her to transition to a third day care within 6 months going to help the matter. During this time mom was out of town up in Cleveland getting fitted for her power chair when one morning she had a significant health scare that would hospitalize her for a month, the same morning I was supposed to have a meeting with the staff to discuss options for my daughter. So I had to get on the road that morning to go see her and when I dropped my daughter off I explained to them what had happened and her grandparents would be picking her up and asked them to revisit the meeting when I returned and to hold off on doing anything with my daughter (such as kicking her out). That same morning driving up to Cleveland I get a call from my mother-in-law that they were kicking her out of daycare!!! Can you say furious! When I returned I went straight to the daycare to find out what happened and they were like we can't handle her and will not tolerate her acting out and being violent with staff. So I asked instead of asking us to keep her home for s few days or something to try and figure how to help her you decided to kick her out while we were dealing with my wife's health after her brain essentially shut down! They tried to offer some "daycare" program that focuses on kids with behavioral problems and that if she passes their program they'll be willing to take her back. I the asked do they not have staff like other daycares that whose sole purpose is to help with kids in need and the simple answer was no. I called this place up that they offered and guess what, they don't accept my insurance and when I asked how much do they charge, it is a $600 per day program!!! So not only did they kick my daughter out at the most inopportune time, but they don't even know the requirements of the place they recommend, and now my daughter has nowhere to go and I can't go to work! This all happened February of 2023, we couldn't find and get our daughter back into a daycare until that May!! My daughter was and is dealing with something that even grown adults struggle with controlling and this is how they handled it. This is why I give this daycare the rating I did and it needs to be known that if your child has special needs that may cause a problem or disturbance, do not expect them to go the extra mile to try and help figure out a way to make it easier on everyone. Due to allotted length I had to trim up a lot but hopefully you get the picture. read more

Don't waste your time, money or child's energy at this day care. Yes, day care, not preschool. Every time I picked up my child, it was the same report that my child wants to keep touching other children- not inappropriately. Nothing was positive, only negative reports. Got a call one day to pick up my child because he pushed another child into the bookcase. Upon replaying their footage, their teacher had her back turned for 11 minutes. During this time, children were climbing and laying on top of tables, fighting, kicking and behaving inappropriately, unsupervised. When I called back, I said the teacher was being negligent. Their response? " the teacher can't be held responsible for the children". Are you serious? What is her job???? Never went back. Don't waste your time read more

All four of my children attended this facility. We found the teachers and administration to be highly engaged with our children. All have gone on to excel in school due to the foundation they received at ABC. read more

I want to alert other mothers who, like me, take their children to the care of people we think are professionals, and unfortunately this is not the case. In this daycare I had one of the worst experiences with my son: 1- They said many times my son had a fever making me stop working to go pick him up just to find out after taking him to ER that he never had a fever they lie. 2- Not allowing me to bring breakfast even though I had a doctor's note. 3- as a mother I take my son to the emergency and the pediatrician confirms that the child is well and has the normal temperature and calls the daycare to claim the treatment given to the child was discriminatory. 4- after giving daycare a 2 weeks notice of which I make my own payments weekly they removed me from the room cameras not allowing me to watch my son's room activity. It used to be a good-responsible-professional daycare NOT ANYMORE read more

Save your time, money and energy, and find another day care center. My son attended this school for a short period of time before I found a better school. The administration was unprofessional and unpleasant on numerous occasions. When picking up my son, I often found him by himself and not engaged with the teachers. I even experienced a teacher "diagnosing" my child, even though she was not legally/academically qualified to do so. Not surprisingly, her "diagnosis" did not match my son's doctor's own test. Then again, his doctor has spent many years in school studying pediatric health and development. The doctor even found the teacher's "findings" laughable. It's not only unfortunate, but disheartening that children are put in "boxes" based on a faulty teachers "judgement" early in their childhood and it sticks with them forever. Luckily, I know better (and refuse to "just take someone's word" but willing to seek out highly trained professionals for accurate information). In additional to this situation, I was overcharged twice, and administration refused to give me the remaining milk carton and water on the last day of his attendance. Since leaving, my son soon attended a highly-academic,STEM-focused school soon after, and has truly thrived!! No problems/concerns whatsoever! Parents, do your research, trust your gut, and be weary of faulty "diagnosis" or testings. Be involved and ask lots of question when picking the right day care center for your child. read more

My daughter has been going here for about 8 months (since she was 6 weeks). I absolutely love this place. They are professional and clean and do everything by the book and I appreciate that. My child was very comfortable here and she hardly ever was seen crying when I dropped her off or picked her up. If I could keep her here until preschool, I would. read more

I usually never write reviews for anything as I am not the type of person to complain. However, this so called "amazing daycare and learning center" has been nothing more than a headache and a pain in the rear. I enrolled my daughter here because it seemed like a great place for her to be in but after 2 weeks of her being there, all of the administration including the director of the center were very nasty. For example my daughter had a doctors appointment in which I had proof, I tried to take her in at around 11:30. I was stopped as soon as I walked in and I was told that they could not take her because of the 9:30 policy. Even after saying I had proof to show she had a doctors appointment they still refused to take her. Secondly, I made them aware my daughter wouldn't be attending the last week of December and the first week of January which are considered free because you pay two weeks in advance. Therefore they want to give you a break, which sounds very nice of them. However, after coming back and attempting to give them our 2 weeks written notice of her withdrawal, they tell me that they disenrolled her!! The director and the administration were aware of us leaving but they still disenrolled her without my knowledge. When I asked what the reason was the director said "there was a google review left and obviously you are not happy with our services." So because of our freedom of speech you are breaking the contract, refusing to take my daughter for her last 2 weeks, and on top of that refusing to refund us our money that is in the escrow account. So how is it possible that such "amazing learning center" disenrolls your child without letting you know? Now, I have to make other babysitting arrangements and have to miss work because of their unprofessional actions and staff. To put the icing on the cake, when I called to ask for the directors name because I said I was filing a complaint with the bbb, they said "you can find it in the magical handbook, goodbye" in which they hung up on me. Very unprofessional and childish, maybe hire better administration that can handle complaints and improve their service. Therefore, since they are definitely only in it for the money, don't enroll your child here unless you want them to screw you over!! read more