It's been a quick months since my last visit, even at 6:45 Westpac was busy. Easy self checkin at…read moreone of two kiosk's. Comfortable clean waiting area with the latest news being played. My wait was about 30 minutes without a appointment. I need to remember next time to make one it would save a lot of time. The staff was friendly, professional and very busy. I'll probably be back again in 6 months. Thanks Westpac

Open early on weekdays, this former Physicians Automated Lab, continues to offer professional and…read morefriendly service. The Superstar of the Day was Araceli. She was down to earth and highly skilled. I experienced no pain and she got the desired results on the first try! The lab at this location has been my first choice, since they opened a while back. I can't wait until Frugatti's opens it's new, nearby location, so I can break the fast there!

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

My preferred go-to for labs. They're quick and efficient , whenever I go in. People are helpful…read moreand friendly!

Lab results are MOSTLY accurate when they come in, but the results coming into the patient portal…read moreis INCREDIBLY SLOW. This lab is NOT very efficient, but the techs are pretty good. This tells me the problem is with the company, NOT the technicians!

Literally the worst; par for the course for Quest Diagnostics. I make an appointment days in…read moreadvance and call my doctor's office to get the lab order sent over. I show up early, even in fog. I digitally check in, while walking to the waiting room from the parking lot. I get the text "you will be called soon, head to the waiting area" - Fantastic! I'm already in the waiting area. I proceed to wait for 20 minutes, my name is never called. Finally, because there is zero reception, that person has been replaced by an iPad. Sad but true. I ask the next employee who opens the door. She says, we already called you. I tell her that I have been there since checking in. She says "Well, I don't know what to tell you." and then says I can keep waiting until they can call me. I had another appointment and had to leave. This is the second time I tried to use Quest Diagnostic and had a similar experience. And the attitude is just the cherry on top. It's blood testing, not rocket science, and they just can't get it right. Oh and if you think they have a phone number or any type of way to hear from you as a customer. Forget it. They don't.

Went in today to get some blood work and had the pleasure of meeting Jennifer and Tish. Jennifer…read morewas training and wow... Tish must be an excellent mentor because Jennifer did an amazing job,.., 100% qualified. Great job Jennifer. I highly recommend this Quest. Friendly and Professional... and thank you again for excellent care and service Tish and Jennifer. Great online service: easiest way to make appointments, Checkin when arrive with courtesy text messages. Supper beneficial and helpful.

I visited this lab with my daughter. It's very clean and inviting, almost looking brand new. Upon…read morearrival, we signed in on the portal. We were the only ones there. The phlebotomist was nice and helpful.

Quest is our go to for DIah=gnostic Images. They have been for a long time. The staff are super…read morefriendly. The only issue is trying to get through to someone live to speak with about an appointment can be a little hard. Once you get in everything is great. I had to have a procedure on my heart but unfortunately it wasn't cooperating with the test so I wasn't able to have the scan. The nurse was great and very sorry they couldn't"t do the test.

On time appointment are rare these days, this place was very professional and courteous. The staff…read morewas amazing, highly recommend.

Grossly incompetent staff and checking system. As unintuitive as I can ever recall. Staff is no…read morehelp and takes pride in that. I was dropping off a urine sample for an 85 year old patient who was being tested for a UTI and Pneumonia, it was literally a lifesaving test. Staff offered no help and the check-in process wasn't for me and they offered no assistance. It was basically medical malpractice. Never felt so helpless in my life. Quality of care = 0 Office Experience = 0 Friendly Staff = 0

This place was amazing. I left another blood draw place that was extremely rude and overrated. I…read morehad been waiting for over an hour as a walk in and finally when I was able to ask one of the medical attendant who open the door how much longer it would be, she very rudely said that it could be 10 minutes to 3 hours and closed the door. I was fasting, my mistake for not setting an appointment but that s just ridiculous. They have nobody attending a front desk. No customer service. I left. My husband told me he used Labcorp before and that he liked it. I went in and Jordan was attending the front desk. The office was pretty clear at the time. I walked in and registered in the kiosk and immediately was attended to. Jordan drew my blood very easily. She was very professional and friendly. I will definitely be using this facility for my Lab work from now on.

The lady with the braids is the worst phlebotomist I've ever had. She didn't warn me she was about…read moreto stick me and then she JAMMED it into my vein and didn't do it right she had to move it around to find it. I've never had my arm soo sore after a blood draw this is crazy. I'll never go back to this location it hurt so bad she shouldn't be trusted with a needle that's very scary.

It just depends on who is working that day. My last visit I got a very nice phlebotomist young girl…read moresuper helpful with the check in process (even though that was not her job). She did great. The time before I got a male doing my blood work and he was not friendly at all and left my vain with a big raised spot ( looked like maybe a bubble?? Don't know right on my vain) it took months to go down. People at front desk not very helpful at all. Unfortunately not many other places to go in Bakersfield for Lab Work.

Absolute horrible office customer service regarding tele-health appointments. Condescending and…read morerude. She kept trying to tell me that she was calling me to collect personal information for over an hour prior to my apt yet I didn't have one voicemail or missed call from the business. The same employee was also adamant to collect a coinsurance when I have no such thing. I know my insurance inside and out as I'm a cancer patient. I offered proof to the employee and she didn't want to hear it. I made an appointment with another urgent care.

Waited over an hour to be seen for 5 minutes. Provider rushed and did not really have the…read moreknowledge as to why I was there. He drew a map on the exam table paper to show me something I already knew. Terrible service. Reception was no very welcoming either. This was my first time and las time here.

Need bloodwork/labs done during a pandemic but don't want to wait with others in a waiting room?…read more Go online and make an appointment and come to this WestPac location. I've been twice and it has only been myself and one person in the office who does the paperwork and draws your blood. I feel very safe going here for the time being! Thanks WestPac!