I am writing this review not to make this company look bad but to provide a heartfelt snapshot of our experience. First, ABC has a monopoly in the local area as they are one of the only TRICARE referal approved service providers. So unless you are willing to pay for services out of pocket your options are limited. This is a fact I did not know when we first moved to Ohio. My son has been a patient at ABC Pediatric for almost 3 years receiving speech related therapy. There is a high turn around of staff here. In that time the practice moved from their previous location to this site and he has had 4 different speech therapists all with a different style and with a different approach. Each time we have had to allow for a readjustment period and speech is one of those faith based areas where you have to provided time to assess progress so I was patient. In the beginning of our treatment, I would get tools to reapply at home and weekly updates and progress notes. Now I have to beg for copies and remind the therapist to provide me with updates. ABC does not provide testing to measure speech goals in the long term. Recently, I have found that they review your intake and create goals based on your preference. They do not seem to have a goal schedule or a reevaluaiton plan until you as the parent ask for progress or mention a review is needed. Again, this was not my initial experience so it feels like there isn't alot of supervisory oversight. Reception is an entirely different experience. Sarah is extremely nice and professional. However, any other interaction I have had with another receptionist has made me feel like a number or an after thought and not a patient with specific needs if that makes sense. They are diligent about getting you on the books if you need to reschedule almost to the point of a sales pitch. During peak areas, the reception area is insanity. There are never enough chairs, kids are screaming, the carpet is dirty and you are just praying that your therapist comes out to get you soon. Therapist have a habit of coming out and giving parents updates about the session in the middle of this chaos which I find very strange since there should be a level of privacy but parents don't object. With that said, it doesnt leave a lot of time to ask addiitonal questions as the family after you is staring you down waiting on the therapist to finish the hand off. In the back therapy area it makes sense why they come out to speak with parents because they have an array of improvised treatment areas for the span of areas they provide service for but they all overlap. I had to request that my son have a treatment area with minimal distraction and that required coordination which I also found strange that it would be an accomodation that would take effort for speech related issues. Maybe the other locations are different, but I am giving this location a two because I know the staff means well and everyone is nice but the overall experience is not what it should be and there is alot of room for improvement and I would have wanted to know all of this before we had started this journey. read more