This place looks so good - how could say no. Well, just say…read moreno. The Rehab is awful, they stand you up and that is about it. They say you refuse do to Rehab. NOT! They never clean the rooms. Dirty . I cleaned the room everyday when visiting my husband. They wrapped his leg so tight it bugled at the top it looked awful. Then they lied and said I grabbed the nurse when she came in. I touched her wrist. THEY DON'T CARE - I Moved him OUT. Wasted 3 weeks there had to start Rehab over. Oh plus he got a bed sore because they just let them lie in bed. PLEASE SCROLL DOWN TO THE 1 STAR COMMENTS !!!! HIT 3 STARS SO YOU WOULD READ THIS.

This facility is great they are very attentive to my care. The whole staff is very caring and take…read morecare of all my Needs. The aids are respectful to me also. They don't miss a beat.The environment is great the decor is very pretty during the Christmas season.I want you to know they bend over backwards to take care of my every need. I don't have any complaints.The quulityof care is extremely helpful. The staff takes care of all my needs and wants They have a diner. Plus they offer allot of activies here too. The looks of this place is great it's well kept. The staff is very kind.

Would not recommend. My mom was there over two weeks and barely received any PT services. Meds were…read morenot given on time. There were a few good and caring staff but overall would not recommend. More of a nursing home mentality than a rehab facility. Room was very hot.

I couldn't be happier with the staff and facilities at Hillspring. I had all the help I could ask…read morefor in getting my brother transferred from a facility in Texas to Hilllspring. Believe me, it was a daunting task. He's been in Hillspring a month now. Once he arrived in the late afternoon, the evening nurse was already familiar with his needs. All the staff I've interacted with are friendly and helpful. 12 years ago my mother was a resident here. Back then I had to process all the Medicaid paperwork in Lebanon. Now the Medicaid staff are embedded in the nursing home and you only have to provide the necessary paperwork to them. That is very convenient and a big stress reducer! They keep the place very clean and tidy. I love that there is no carpet in the room, that's just so much more sanitary. There are plenty of activities available.

Apparently this facility recently opened January 2024. It is really beautiful and staffing seems…read morevery good, possibly because it is new and aesthetically appealing. When visiting a loved one at a facility you have to trust so much that they're cared for,and are safe. I did feel that way even though it's devastating to have someone in assisted living or memory care unit. Definitely worth a tour if you're placed in a position of needing long term care.

Poor therapist are top notch. Nursing staff all have the not my job mentally rather than trying to…read morebe helpful to patients. With the exception of DJ who o was awesome and thankfully so because I would not let the so called nurse.i could not get her name because they knew that I recommend she be fired.

The staff is mostly okay, all overworked, a few that are downright neglectful. The doctor, on the…read moreother hand, should give up his license. It's clear he doesn't care about the patients, only the income they generate for him. Pain medications are routinely NOT prescribed, because he doesn't believe in pain that needs more than a 500mg acetaminophen. Labs are delayed, even when it's potentially life- altering. Hospital visits don't happen because he doesn't get paid if the patient isn't under his immediate care. He let my parent die by ignoring a serious infection and not sending them to the hospital, then lied and said it got to bad too quick for him to do anything but recommend hospice. He never spoke to the family, barely saw the patient, and we had to get all our information from the nurses. Dr Robert Hunter - Are you that cruel, or just that incompetent? Regardless, I will tell everyone I know what you are really like.

Don't, I repeat Don't use this Hospice! I enrolled my sister who has dementia and is in a nursing…read morehome. The nurse refused to give her a pain patch, wanting her to swallow pills instead, which she won't. Hospice refused to help her with her pain management unless she did it their way. The attendant was rough bathing her, talked sharply to her and also to me on the phone. The nurse told me if my sister didn't cooperate more, they would take her out of Hospice care which they just did without notifying me. Thank heavens the facility called me right away. Fortunately, another Hospice picked her up immediately. Having had family members in another Hospice previously, I was shocked by the treatment she has received. My sister is well liked by all the caregivers at the facility she is at and never complains about any of them, but she is terrified of this person. Do not let them care for your loved ones.

wow, wished i would have read some of these reviews prior to me and my grandmother signing her up…read morefor it. they sent her in to hospice house to get her pain medication right and she was to go back home with a plan. my grandmother never made it out of there! they never would let me speak to her always had a excuse as to why i couldn't. by the time my covid was up and was allowed back in - that night my grandma died. she was sickening drugged - my guess that is how they had her the whole time she was in there! i just can't imagine what she went thru - she must have felt abandoned! breaks my heart and my head hangs low to what unimaginable things took place there as they killed my grandmother! i am sorry grandma, if i had been permitted in this would never have happened because i would have carried you out myself! after reading on hospic and the crossroads hospic it is obvious there is a huge problem here. how can people trust them with a family member after reading my and others testimonies. sad.

I have worked with Horizon Health Network for almost 5 years and I can honestly say it is an agency…read morefull of passion and integrity. I get to work along with some of the best Nurses, Therapists and Home Health Aides in the industry! I have recommended them to everyone and have even had some family members receive services from the agency!

I have worked for Horizon Health Network for 4 years and it is an agency that is totally committed…read moreto caring for our patients. I not only hear about that through daily contact with them but from personal experience. My husband received excellent care from his nurse and physical therapist when having therapy after a surgery. I would recommend them to everyone!

My husband died 9 days after his discharge from C-diff. The place was nasty and 90% of their staff…read morelazy and uncaring.

From the owner: Kettering Heights Post Acute is a Medicare-certified skilled nursing and rehabilitation facility…read morelocated in Kettering, OH, offering short-term rehab and long-term care in a warm, home-like environment. Our mission is to provide compassionate, individualized care that promotes healing, independence, and quality of life. Our experienced rehabilitation team provides physical, occupational, and speech therapy, helping residents regain strength, mobility, and confidence following surgery, illness, or injury. Skilled nursing services are available 24/7 and include care per individualized physician plans, pain management, wound care, and specialty physician support. We offer a restorative nursing program focused on maintaining mobility, skin integrity, and daily living skills. Additional clinical services include onsite lab testing, pharmacy support, nutritional oversight, and in-facility salon and barber services. Our social services team provides comprehensive discharge planning and connects families with community resources. A full calendar of personalized activities promotes social engagement and residents' well-being. Kettering Heights Post Acute features spacious private suites with ensuite bathrooms, modern amenities, and beautifully designed common areas. Residents enjoy an inviting and secure setting that feels like home. We are committed to helping every resident recover, thrive, and maintain their highest quality of life in a compassionate and supportive environment.

Hi Just wanted to take a minute to say how much Trinity…read moreCommunity has done for our family. My mother (Rosie) has been there alittle over 6 months and it's been such a blessing knowing that she has made so many friends and the staff is just incredible from everyone in the kitchen, the Therapist, Nurses , (especially Heather who is an absolute angel ) all of staff has been incredible. A special thanks to Corey Vaughn after a few minutes with her we decided this was the right place for Mom. Thank you again Trinity Community & Staff .

Amazing staff! Great place to work and live! Beautiful campus. Amazing leadership. Love spending…read moretime with their well trained and knowledgeable employees.

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.