This place is unprofessional and unsafe. I waited over five hours in extreme heat with my one year old child while the employee refused to release my vehicle or even answer the doorbell. I had valid proof of ownership and my ID was locked inside the car, which is allowed under Texas law as long as you can reasonably prove identity. She ignored me completely, walked away every time we asked for help, and refused to open the door after I told her I was filing a TDLR complaint. That shows she was retaliating and refusing service on purpose. Multiple people tried to help me, including my partner, and she still refused and lied to the police saying people refused to show ID. That was completely false. I had my insurance, photos of my ID, and every required document. She still refused to release my vehicle. The moment my grandfather arrived she suddenly decided to help, proving she could have handled it the entire time but chose to drag it out and be petty. Texas Occupations Code 2303 requires them to release a vehicle when ownership is reasonably verified. They cannot refuse service for personal reasons or retaliation. She violated these laws repeatedly. She also refused to identify herself, refused to provide her license information, and gave inconsistent statements to the police. I am filing complaints with TDLR, the Texas Attorney General, the BBB, the FTC, HUD, the EEOC, and local law enforcement for retaliation, false statements, and endangering a child. My one year old could have had a heat related medical emergency because of her behavior. No business should be allowed to treat people like this. Avoid this place. They lie, retaliate, and abuse their authority. I am following through on every single complaint. read more

My friend's car was towed from my apartment visitor lot within ~20 minutes -- so yes, while unfortunate, it was technically our mistake. But what followed at this facility was one of the most disorganized and questionable experiences I've seen. We called the number provided by my apartment and got nothing but an automated system with 0 help. We then drove to the lot within 10-15 minutes, where the front desk told us the car "wasn't there". It was -- we found it ourselves in the back lot with the alarm going off. From there, the process only got worse. Staff took another 10-15 minutes trying to figure out what to do, then told us to text the VIN to a random phone number to begin the release process. The biggest issue: payment. We were told the fee was $321 and that they accept cash only. Texas regulations state that vehicle storage facilities are required to accept credit cards. When we handed over $400 cash, the attendant openly laughed in our faces and said they don't give change, even though they were the ones demanding cash. We were then forced to pay an ATM fee on-site just to get closer to the exact amount. At best, this operation is poorly run. At worst, it feels intentionally set up to take advantage of people in a stressful situation. Document everything if you end up here. I will be filing a complaint with the Texas Department of Licensing & Regulation. read more

I wish I could give zero stars, because this place is a hot mess of a business & overall scam. When called to get information about a towed vehicle, you're met with immediate attitude and rudeness. The two ladies in the office were lazy, highly unprofessional, rude, disrespectful, argumentative, and overall acted like it's an inconvenience to do their job. A bunch of unnecessary charges, hellacious procedures and processing system, very slow customer service, and at every point it's made worse by the office workers that seem almost intentionally trying to further aggravate people at an already frustrated moment in time. I could almost deal with the outlandish fees and charges (cause I'm sure it's all unfortunately legal), but those office workers are the absolute WORST kind of individuals. read more

You guys didn't even give my guest a chance to register her car we literally just pulled up and 15 min the car was gon then we got there and the car hadn't even been sitting for 10 min and they told us 350.. like how is that even possible this place is a scam! read more

Staff was rude and the 3 ladies behind front desk jumped my niece in the parking lot and police and EMT had to be called to the scene. read more

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This is the second place I have called and what's going on with the people that answer the phone having a attitude?? Weird too, after I said I was ok with the amount she hung up on me. I called back and her response with a attitude blames me for the mistake. Big nope letting you handle my ride if you can't handle a simple phone call. read more

should I just tell my experience on what happen so i was at my friend place thinking my car is still there but it not the moment we realized is not there we're already flight or fight mode. I heard from a by stander they only give you 10 minutes until they will towe your car. I'm like what he was like yeah. I'm like that sucks. I wonder next time young girl walk at 9 or 10 next time to tell her mom yeah mom they only give me 10 minutes before they tow the car this was at night by the way. why you telling me it all the north hills richson. No call no text me we just figure that out right. You can't even call in advance just to see if your car is there the website takes long to load as you tell this situation is not looking good already. Me and my friends go there already trying our best to be calm and reasonable people. why you telling me my fried get charge like $331 just to get the car back which is no more or less been there for about 20-30 minute. The worst of the issue was that my friends and I are lowkey broke. So you want us to spend money just to get our stuff back. I'm already mad that I had wait outside for quite a bit the more I wait out there the more sick I got due to pollen. I can barely even breathe right now that shit makes me angry. I would rate it 0 stars if I could lol. read more

Unprofessional, racist and disrespectful scam artists On the eve of my sister's birthday she came to my apartment to help set up my home office. I believe she arrived about 9pm. At 2am I went to the dumpster and noticed her car was missing. Frantic, we started calling everyone we could think of (leasing office, insurance co, etc.). An hour later we drive around the complex to see if it was moved or broken into and dumped close by. As luck would have it, we saw a "We will tow" sign on the dumpster, called and sure enough they had towed my sister's SUV. It's 3am now and we're headed to the tow lot. We pull up and it's dark, signage is fading but we see a tow truck leaving the property so it helps us find the entrance. We walk up to window and get some details about the car. The clerk responded as if she was a new hire because she couldn't explain 1) why the tow fee was different than what the outside signage said 2) why the ATM machine was not functioning properly. Fast forward 10 minutes and she proceeds to tell us it will be $340.29 to get my sister's car back (keep in mind they dropped it off at 10:35pm and it is now roughly 3:15am). To add, the payment had to be in the registered owners name. What??!!! As my sister is asking about processing fees for a debit vs credit card the clerk says "Look I don't like your attitude. You need to be nice because I don't have to give you the car!" My sister both look at each other confused because nothing rude was spoken. In fact, the other tow lot staff made a comment about my sister asking to go to her truck twice, using profanity. Not to mention the clerk said she didn't trust my sister and that she's glad she got a copy of her DL just in case. I held my tongue until my sister got her car back but trust me I will be filing a complaint. If you see Integrity Towing or ABC Wrecker in your paperwork, prepare for the worst case scenario. read more

I'm not even going to give this place a rating. I can't believe they towed my family vehicle, not even on the side of the highway way out of the way with a blown out tire longer than 3 and 1/2 hours before they towed it and impounded it. Charging me $247.61 for something that I went back to. Take care of all to find it already gone and having to call the city of fort Worth to find out who had it. I just think it's really ridiculous how they rip people off like that! Truly felt like it was necessary to leave this review of zero Stars because I just think it's really bad. There was no warning. There was nothing and with a blown out tire and not even in any way hurting any kind of traffic. It's just ridiculous that it is okay for them to take advantage of people like that. read more

If you want your car to be towed , I would advise you please call another company. This company is unprofessional employees rude racist calling people out their names. They will make sure they ruin your day. this one employed called my mum out of her name, read more

On October 28th, my 20 year old son was killed in a car crash. He was driving a motorcycle and a woman pulled out in front of him, killing him instantly. The ABC wrecker service that showed up to tow the bike, took it upon himself to steal both my son's brand new helmet and brand new jacket worth over 1000 dollars. When we called wrecker service wanting his personal belongings BACK they said they threw them away, which is A LIE. All we want is my son's personal belongings and I will not stop until justice is served and this place is CLOSED DOWN. read more

My car was towed, which wasn't the businesses fault. However, when I came to claim my car, they refused to release my car because my insurance had just expired. Okay, fine, I'll just get the updated insurance and come back. However, my phone died and my friend who had driven me had already left. When I asked if I could charge my phone using an outlet indoors, they completely refused to help me, were rude as hell, and told me to figure it out. I was stranded and had to walk in 100° weather to another business to ask for help. Horrible customer service and absolutely no sympathy for a person who is obviously in a stressful situation. I never post bad reviews but honestly, these people need to get fired. read more

i have never made a bad review before. i'm not upset my car was towed because they are just doing their job, but still they were extremely unprofessional. they were very rude and ended my call without greeting. they took forever to call me next when i was in line so i had to call their office to tell them i'm in line and then they let me in. and when it was time for me to leave with my car, they wouldn't open the gate until i called. these people need to get fired read more

Went to pick up my car and the staff was not friendly or helpful; seemed like they were too busy scarfing down barbecue to be of assistance. It was embarrassing to walk into this place that seemed more like a high school cafeteria than a business. They only take cash and don't provide change so take the exact amount. At least I got my car. read more

I've used ABC several times. Most recently last week. They were on time and handled the tow with a lot of care and professionalism. Great job again! read more

Worst freaking Tow service ever ... front desk lady is rude and has no manners.. If your car is not registered in your name but on the insurance your can only pay cash which is b.s.. mind you they don't give back change so be sure to have exact change . They have unnecessary fees as well. If I could give 0 stars I would ! read more

Atmosphere: 2/10 The parking lot is old, the lot in which the cars are kept is just dirt and gravel, leaving your vehicle extremely filthy upon pickup. The front office is left poorly maintained, and inhabited by a few pieces of tacky decoration, that you would expect to find in your weird uncles trailer. There is also a very distinct stench of used baby diapers and years of neglect to personal hygiene. Customer Service: 3/10 They did speak somewhat proper English and were able to do their job to somewhat of a standard. Unfortunately, they're just as happy to see you as you are to see them! The best way to interact is to bite your tongue, and let the kids that got terrorized in their younger years have their moment of power, before returning to they're sub par quality of life. Prices: 1/10 Pretty much the legal max of what the Texas towing laws will allow. Here: https://www.tdlr.texas.gov/towing/towinglaw.htm With no wiggle room unfortunately, and beware! Although they do not specify on their invoices or in their building that a day = 12 hours. (Or they are horrendous as math) But hey! Gotta support local business. Equipment and Tools: 6/10 Their trucks are somewhat recent models, with patriotic paint jobs, for the most part they look clean and well taken care of. Very nice to see a company have some pride in their country. Other than that, I can't see a place like this being completely ready for some of the difficult, or odd wrecker jobs. But for in-town towing, they seem well equipped. You would need a more experienced crew with better trucks and equipment to get the hard jobs taken care of. Business Legality: Well they sure are breaking a couple of rules out here, but laws are tricky to read and interpret. They don't accept credit cards, which is directly breaking: Sec. 2303.159. "Forms of Payment of Charges" I'll also upload a picture. They won't ask for your insurance! Good news you sneaky kids! It would seem that they would need a photocopy for their records, but that's okay, we're all responsible right? read more

ABC Wrecker Service - Towing Near Me - Fort Worth, Texas

My boyfriend got into an accident 9/11/2022 around 11pm. His front left tire got hit which made it impossible to turn left or right. We called this company and so We waited an hour which was fine since I'm pretty sure they were busy but, when the guy got here he asked "who's the owner of the truck" and well my boyfriend doesn't speak English that well I said "I'll do the English talking" and the trucker said "oh so who's buying his shirts in English?" I said "umm? I am." Which I found incredibly rude, disrespectful, and low key racist. While trying to get the truck on the towing truck I guess chuck (truck driver) wasn't understanding that his wheel wouldn't turn at all so chuck started yelling at my boyfriend over something my boyfriend had no control of. Well we got to the drop off area and again, while getting it down the truck was nearly falling off of the towing truck cause the wheel could not turn and chuck started being rude again and yelling at my boyfriend to turn the steering wheel but the other wheel wasn't moving/working... anyways, I called the lady and let her know that chuck the driver was extremely rude. Won't be calling here if I ever need towing services. read more

Feel bad for anyone who has to deal with these people. Lady on the phone kept calling me baby...then would proceed to be extremely rude and use profanity. Towed my car around 11 pm they didn't "find it" till 3 am. They don't give change so make sure you bring exactly the right amount of cash. Cost me $320 to get my car back. I hope these con men go out of business soon. read more

If I could give 0 stars I would. This place is ridiculous. My car was towed & I went to get it. I was quoted on the phone 299.69; however, I didn't even want to waste my time arguing about it because of how awful the lady at the desk was from the beginning. (Older, heavier set lady with blonde/gray hair). I have never encountered such a disgruntled desk worker like her. I went to get my ID out of my car & pulled my car up closer then went to pay so I could leave & she told me I had to go put it back where it was at the end of the yard. Completely asinine & was clearly bored. As if she needed to be rude & the office found it comical to play these games towards customers. AVOID THIS PLACE AT ALL COST & don't even bother trying to be nice at first. They treat everyone with a NASTY attitude. read more

If there was a 0 star rating, they would get it. I was in a wreck last night and my car was towed here. I get here today to clean out my car and they won't let me get to it. I provided the pictures and proof that I was the one in the accident, my ID, and could give all the information they could ask for. My actual insurance card was in the car so I showed her a picture of an old insurance card with everything on it, but the girl up front said I couldn't get to the car because I don't own it (my parents do) and I can't provide my insurance (even though if she would have just let me back there I could have showed it). I have the same last name, the same address, could describe to her all the damage to the car and everything that was in the car. Terrible terrible customer service. **edited to add: I finally got a copy of my insurance that they would accept, but they said I am not allowed to take my child with me to my totaled car. I would have to leave him alone outside the gate to the yard or leave him alone in my car up front - which is obviously not okay. read more

RUDE! I've been to this tow yard once before and had a pleasant/professional experience in the past. Unfortunately, today I had to go back and the woman helping me was horrible. I'm sure most tow company people are miserable anyway but I have never dealt with someone this rude. When I walked up I said "hello I'm here to see if my vehicle has been brought here", and she started asking what kind of car I have before I could even tell her and turned to her coworker and said "you'd think I wouldn't have to ask that question",directed towards me in a nasty tone, I said "excuse me?" And she heard me repeat myself 5 times before saying "I'm not speaking to you". I sent her an email of my insurance card to which she said "that's great you've sent it but I don't see it" before even checking the computer, so I asked her had she even looked. She didn't. I'm listed as an additional driver on my insurance and she acted like she didn't know how to read and kept saying I wasn't on the paper until she finally shut up and read it. While dealing with this witch of a woman, her colleague was sitting in the back placing people on hold and returning to picking her nose and eating fruit roll ups while scrolling on her phone. A tow truck driver was trying to exit the facility and waited for 10 minutes until I asked the ladies to open the gate for him. They yelled at me saying they were busy, so I said to the woman, "you're busy picking your nose and eating snacks, open the door for this guy". After I FINALLY retrieved my car, as some kind of weird petty punishment, the woman didn't open the gate for me to leave for about 5 minutes. There was no one else around...all she had to do was a press a button. Moral of the story- No one wants to deal with towing companies and we all know those employees hate their lives. However, that doesn't give an excuse to take your miserable feelings about your own life out on others! Especially at your job. read more

Listen iv lost two jobs bcause they tow my car. Im on the lease 5 yrs my kids do without xmas and car abc towing your judt as guilty and here at xmas. God bless you read more

Let me first start off by saying that they have no respect for your vehicle, know matter if it is lowered, or lifted, but anyways about 3 nights ago I drove over to my buddies to go hang out, and his apartments aren't the best so I parked at a hotel across the street an walked over to his apartment, well 1 day, an 298$ later, my front bumper is destroyed! read more

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Had them pick up my vehicle after I was hit. Called them and my insurance to let them know when I would come pick up personal items. Got there on time only to be told by a very rude office employee that it had been picked up by Coparts already. Tracked my vehicle down to Coparts only to find several items missing! Will be reporting this to my insurance and to the City of Fort Worth. read more

ABC was very quick to get a wrecker to my daughter who was broken down on the side of the highway. They even sent me a pic to show they had towed her car to the right shop. Great job...and the dispatcher was understanding and helpful on the phone. read more

Great experience! Tarra was a very big help. She was nice, polite, even though I was frustrated. Not with them. Let a friend use a car and it got towed. Very good experience. read more

They STOLE my girlfriend's car because she was 3 minutes late registering for the apartment complex's parking. Drove the car to their lot 35 mins away and charged us $400 for it read more

This place is horrible. The lady at the desk was rude the whole time. It was my first time ever getting towed so I had no clue what I was doing and she was no help. When I asked for more details, she just repeated what she said before in a very rude way. The price was $296 and some change but I didn't even get my change. read more

Worst service ever! Waited over half a day with 3 lies of time commitments. Had to call the office and the lady was rude as ever defending their lack of communication and blamed it on me and their policy of police assistance priority. Really? Then why lie about it all day and make me wait by giving me 3 time commitments? Do they only have one driver employed? No, She rudely told me its not always about me and gave no explanation. I guess that's proof she's self centered and needs fired with no customer service etiquette.They made me miss the deadline for my repair shop time slot. This lady was so inconsiderate she did not care that she lied 3 times and left a senior disabled person stranded all day with no vehicle. Believe me ONE STAR is too good a review for this place. read more

All around great service!! From the very sweet lady on the phone to Michael the awesome driver everyone we encountered was professional and extremely helpful. They were very reasonable and showed up earlier than they quoted!! I hope I don't need a tow truck again, but if I do we will be calling ABC! read more

I wish there was an absolute garage button because I was only at my homies for an hour and they towed me when I was making a food run for my boys at 1:00 in the morning read more

Trashiest workers behind the glass window. Zero customer service and just there to take your money.

Used Abc several times in the past getting car from their auctions last experience needed them to tow my car ,The guy that helped me was courteous & polite gave me good recommendations how to fix my problem ( it worked) & even add air to my tires. It's pleasure to do business with this place. read more

This business is one of the most illegal towing companies I've ever come across EVER. I visited my friends apartment for 3 hours (and parked my car in the clearly stated visitor parking) and when I came out, my car was towed! They stated it was towed for a "flat tire" but all of my tires were inflated properly before AND AFTER I picked it up from the tow yard. I was charged $300 to get my car AND THEY WOULD NOT LET ME EVEN SEE MY CAR UNTIL I PAID THE $300. Complete scam. Will be contacting a lawyer. ZERO STARS. read more

Will be suing due to their illegal towing of my car, and draining my cars battery so when I picked it up I couldn't even drive it out of the lot, they said they towed it because of a flat tire, when my tire was never even flat, and when I got there the tire was still fine, they target old run down cars, because they know the people don't have the money to pay to get their cars back. read more

I called ABC Wrecker at 9 am and told them about how my vehicle over heated and I'm in the Marriott hotel parking lot and was told It would only be hour an hour and a half.. I said that was fine and went in the Marriott lobby and decided to wait there. Once 10:30 rolled around I called them and Courtney told me it would be probably 30 mins before he was there because he was "stuck in traffic" I said okay please let me knkw when he is close. Slowly that hour turned into 2 hours and once again I called and asked where he was at and she said he will be there in 30 mins again....once that passed i have lost all my patiences and called them to cancel the tow and called another two company and we're there 30 mins on the dot!! DO NOT RECOMMEND THIS TOW COMPANY AT ALLL! waste of time! Yes I was not stranded anywhere but what if I was on the side of the road.. in this heat forget about! read more

They towed my car and ended up tearing it up. The bumper is broken, they tore off a big plastic piece from under the bottom and they did something to mess up my anti theft system, so now my car will not start. After paying them almost 300.00, I now have to have someone else tow it to the dealership to get my car repaired. Ridiculous. read more

After waiting for 2 hours for another towing company, and then calling two other towing companies who gave me ridiculously high quotes, ABC answered the phone right away and was here in record time. The dispatcher and driver were so nice and the price was very reasonable, especially on a Friday night. I would not hesitate to use them again. read more

Awesome, quick service. The dispatcher was polite, efficient and very helpful in a tough situation. I'm very appreciative when customer service is articulate and understanding. And thank you to the driver as well for getting the job done!! read more