TEN [10] months ago we contracted with this firm to build us a Trex deck…read more "AJ" built us a rock-solid deck that we are nearly completely pleased with the exceptions of several 'accessory' items. 1. The ground cover that they recycled does not go end-to-end. [see hose door] 2. There is absolutely no ground cover installed under the expansive step that was requested and built. 3. The hose door - built in order that there would be no unsightly garden hose laying on or around the deck. The closing mechanism is amateur PLUS, when inside, the hose lays on dirt...the ground cover does not extend to the outside edge of the deck. The most frustrating part of the above problems was/is that the owner made no attempt to re-visit the site in order to offer some correction to them but, rather, chose to debate and argue about whether or not we were correct in our observations. We have waited for contact from the company for TEN months [there is a 2-year labour warranty that is totally useless unless the persons involved in the construction make the effort to come to the site, view the problems, and make some effort to correct same]. After reviewing other customers observations it will come as no surprise to read a series of excuses from the principal of the company but, rest assured, what has been written above is factual and true. If any potential customer of this company is so interested...upon contact...I will invite them to our home to see the finished product. Repeating the initial statement ... a very solid deck was built...the custom features coupled with an attempt by the company to minimize cost [ground cover], and argue rather than repair forces us them give them a middle-range rating. Be certain that everything is in writing with sketches and photos.

Worst contractors I've ever had the displeasure of dealing with…read more Hired Deck Experts to built a modest-sized deck patio cover, aluminum with tinted glass roof, 8'x12'. The end product looks fine, but the total lack of professionalism made me regret hiring these guys. The workers left a mess and damaged property, without saying anything, and we received no apology from them. After being blown off in early May, I decided to leave the project until next year, but in mid-August, the company owner emailed back asking if I was still interested. I (now regretfully) said sure. Here's' my experience...I met with the owner, Darryl G. we were then emailed a quote of $2465+tax for the 8'X12' (96 sq ft) project. We gave it the green light. We were sent an email to prepay a 50% deposit at the local CIBC, which I thought was a bit strange. I was a bit hesitant. Normally, every contractor I've worked with gets a cheque the day they show up to start a project. And, they pick up a cheque and deposit it into their own bank. We went ahead hoping our money wasn't just gone with the wind. This should have been a red flag 2 weeks after our deposit, workers appeared on the back deck and started work...no phone call notification, no knock on the door even? Also of note, the company owner was not present...just two second-rate hired hands. (Who I vetted to do the job is not who I got. Very misleading). It didn't take long, maybe two hours, for installation. They vanished. No knock on the door to say they were done? My deck was covered in aluminum cuttings/shards, bolts/screws, dirt/gunk from the gutters they cut away, and even exact-o blade bits. Not cool. Also, a large flower planter was smashed on my back patio. I would have expected a knock and apology. And clean up! Unbelievably, I discovered that the workers used my patio furniture as sawhorses to cut metal posts. Unacceptable. Only two of three quoted support posts were installed. I quickly sent emails to the owner and advised them of my issues. He replied to say "he'll talk to them" about the clean up. He also said that the third support post was deemed unnecessary with the installation of a supposedly heftier beam. When this decision was made is beyond me. The price was "unaffected." Any modification to a quote should be made in writing to inform customers...otherwise it leaves them wondering if they're getting what they paid for...that should be normal practice for all industries. Better to keep the customer in the loop than not. Note: completely ignored my broken planter situation. I know it was intact before they showed up. Grrr. If you're looking for great attention to detail and customer service, this is not the place for you. Honestly, if they hadn't of left it messy and broken my planter, I wouldn't be upset. (If they had addressed the broken pot and apologized upfront, I wouldn't be as upset). C'est la vie. I'm left feeling like I don't matter, probably because in Deck Experts' world, I don't. After a barrage of emails, and then cc-ing the owner's accountant/wife, I finally received an email apology. He "said" he fired the guys that did my install without having seen the work/damage in person. I also was offered a small discount for my labour to clean up THEIR mess, with my own shop vac., and the cost of replacing my broken planter. One final note, I withheld paying the balance since they forgot to bolt one of the support beams to the roof (would that pass code?) properly. It took 2 weeks to get someone to fix this?? I wish someone had posted any feedback about this company. There is no way this is their first debacle. I would have avoided them like the plague.

I am so very pleased with the quality of work Shawn and Empire Aluminum has done for our deck and…read moreawning. The quality of material and labour is 10/10. I can tell this will last a very long time. Shawn was quick to respond and get the job complete in a very timely fashion. I highly recommend Shawn to anyone.

I had a hand railing installed down my front steps and a railing installed on my deck. I was very…read moresatisfied with the workmanship and the job was completed for a fair price and in a timely manner. Shawn is the owner and he was very helpful and efficient.

DISAPPOINTING! Both crews who arrived for paving and cleanup lacked the ability to comprehend the…read moremess they made and what it entailed to make it right. They are irresponsible and unaccountable from the top down. Expressed that leaving a mess is not acceptable to the owner, he seemed to care less. I would NOT recommend this Company.

Kuldip was very professional and patient with my vision for the project. Excellent work. Would not…read morehesitate recommending him and his company for work. Thank you kuldip!

I was very impressed with my whole experience with Burnaby Blacktop. From my initial contact with…read morethe company to the end of the project, the service was amazing. The crews that came out to do the work were respectful and very thorough. I would definitely recommend Burnaby Blacktop for even a small residential job like mine!

The whole process was smooth, professional and quick! Our driveway was not a standard remove and…read morereplace, and they went above and beyond to meet our needs. The price was reasonable and the finished driveway looks fantastic.

We had metal plates installed on our garbage room doors to prevent damage caused by large garbage…read morecontainers moving in and out. The work was completed with excellent results. Thanks, Bob!

We needed some things fixed around the house and found Bob on the BBB website. He gave us a free…read morequote, was right on time and budget, and is incredibly easy to work with. We will hire him again and highly recommend him.

Ivan and Westside Exteriors team were amazing to work with. They are knowledgeable and attention to…read moredetail is phenomenal. The result is exactly what we wanted. Highly recommend them for siding renovation.

'Unreview' I suppose but after 3 weeks of trying to get a response - multiple tries on the phone…read moreand via website. All the positive reviews are the only thing that kept me so persistent, and to be honest, I would have even been okay with a response that said 'would love to help but we just have no time for the next 2 months'... instead nothing at all. Frustrating at best

After a google search, followed by searches on BBB, Yelp and Facebook, and a very personable…read moremeeting with Spencer, we had a great feeling about hiring Westminster Fence & Deck to redo our fence! Spencer gave a fair quote and was genuine in understanding our needs. He was great at communicating: always on top of his emails with the various questions I had.  His crew of men, Dan & Colin, were very friendly and respectful of our yard. Their takedown of the old fence was quick! And the craftsmanship of the new fence was superb! Their tag along beauty of a Bernese Mountain Dog, was very quiet and respectful of our property too! I highly recommend calling Westminster Fence & Deck to take care of all your fencing needs!

I asked TJ to fix some dents on my dry wall and repair my door. He is professional and has good…read moreattention to detail. Would recommend and hire again!

If I could give TJ Hermiston six stars, I would…read more He's a real jack of all trades and problem-solver with an exceptional eye for detail. He began doing smaller jobs for me - stripping and sealing stairs, painting rooms and troubleshooting a temperamental oven - and ended up putting my upstairs together after mold remediators demolished much of it. TJ and his crew put up walls, rebuilt window frames, added trim, hung lights, tiled my shower (beautifully!), built a linen closet, added an attic platform and a pull-down staircase and even built an oak vanity to fit my small bathroom. For years I'd deferred much of this work because I knew no one truly capable of or interested in dealing with such a wide variety of issues/tasks. Once I found TJ and realized how versatile, capable and meticulous he was, I had him do just about everything. My house is now shipshape. TJ takes much pride in doing a thorough and beautiful job. He's very communicative and often told me his main goal was that I was happy with his work. On top of that, TJ and the people in his crew were all genuinely lovely and easy to have around my home.