We drove one full hour from Miramar to Homestead for our one-year-old's annual checkup, only to be…read moretold upon arrival that the appointment was actually telehealth. This was especially frustrating because Jessica, the owner, explicitly told my wife that the visit would be in-person. There is no reasonable explanation for how a one-year well visit, which requires weight, measurements, physical exam, and developmental checks, can be done virtually. What made this worse is that Jessica was physically present, walked by multiple times, clearly aware of the situation, and did nothing to address it, despite being the person who gave us the incorrect information in the first place. No apology. No clarification. No attempt to fix the mistake. We left without being seen after wasting an entire morning, gas, and a baby's schedule. This was disorganized, dismissive, and completely unprofessional. No regard for a parent's time; I had to take a day off work. If you are a parent considering this practice, confirm everything in writing, because verbal assurances apparently mean nothing here.

I am writing this in response to the owner's reply to my husband's review, because several key…read morepoints were either missed or deflected. First, whether or not Jessica was "scheduled with us" is irrelevant. The issue is that we were explicitly told in advance that our one-year-old's annual well visit would be in person, drove an hour with a baby based on that information, and were only informed upon arrival that it was telehealth. That is the failure. Second, regardless of internal confirmation policies, a one-year well visit cannot reasonably be conducted via telehealth. This visit requires weight, height, head circumference, physical examination, and developmental assessment. The owner's response does not address this at all, which is the most concerning part. Third, while the owner states she was unaware of the situation, she was physically present in the office during a prolonged and visibly contentious interaction at the front desk. Even if she did not know the details, this was clearly a family struggling with a scheduling issue involving a one-year-old, and no effort was made to step in, clarify, or de-escalate. Finally, we were never offered a meaningful solution at the time, only an after-the-fact explanation online. We left without our child being seen after a significant drive and disruption to our day. This experience reflects poor communication, lack of accountability, and a troubling normalization of telehealth for visits that clearly require in-person care. Parents should be aware of this before scheduling.

$2,500 worth of lab bills they said were covered…read more While during a period of being uninsured, I paid out of pocket for a routine physical exam with bloodwork, and was told by both the front desk staff & the doctor this was covered by the up front cost. I came back a month later to have an allergen test done - I was again told this was part of the bill, and they even managed to lose my blood sample, causing me to return to provide another. Turns out that the front desk sent both samples to labcorp and marked them as having been covered by an insurance policy, despite my payment. Management admits this, but provides no assistance, and I now owe a collection agency thousands of dollars for their mistake.

Crappy customer service I would advise nobody go to the doctors office they will not take care of…read moreyou they treat you like shit I would not advice my mother oh my grandparents to come here they should've shut this piece of shit down

Honestly as I'm writing I will reach out to my insurance to change Primary Doctors. I have given…read morethis facility a chance for exactly 1 year and I came to realize that they could care less about anyones time. Although you may have an appointment scheduled for over 2 months prior not only will they not respect your appointment time and see you 2 hours after but they may also tell you once you get there that they can't see you due to not having a specific Item that they need for your appointment. Now I would understand if they would have called me ahead of time to tell me that they would have to reschedule my appointment, but the fact that they would wait for me to call off from work and drive there is unreasonable! I once spent had an appointment at 9:45am and was not seen until around 11:20am just to see the doctor for exactly 8 mins (I counted) That same day I had an appointment at 1:00pm with a different specialist at the same building and was not seen by this specialist until 3:14pm by the time I got to the parking lot to go home it was 5:37pm. I'm currently experiencing this as I'm typing this from inside a patient room. My appointment today was at 10:45am and it is currently 12:14pm and they just told me they have 3 patients ahead of me. When I informed them that I have an appointment at 1:00pm at a different office they just asked me if I wanted to reschedule the appointment to a different day. I told them that I'm here today because they had just rescheduled my appointment from last week due to them not having the device needed for my appointment for today! I see why they have such bad reviews now and as of today I will definitely look for different providers at a different location.

short story, this place sucks. some of the providers are…read moregood, but business operations really make for multiple bad experiences.

Best location to go to. Need treatment they got you, amazing staff members and the best CA Mia…read moreFerrand,. They are ext friendly and knowledgeable. 10/10 would recommen.

Great doctor he's honestly the best! I'd recommend to all…read morewho need a doctor in the miami,south Florida southwest area

Visited this location to accompany my mother for her visit. To preface my comment, I was visiting…read morefrom out of state (CA). The doctor kept us waiting for 45 minutes and then entered the room to request the reason for my mom's visit (one would think he knew this answer already). He was told it was to review my mother's medications to determine what she should no longer need to take. He then threw out a few bottles. I was there to ask questions as to my mother's state of health since I was visiting. He asked where I was from, I said I was visiting from LA. Big mistake- started talking politics which is beyond unprofessional and truly uncalled for. He spent maybe 10 minutes with my mother, did not provide any physical exam, handed her husband a script written with a request for in-home care and then we were told the appointment was over and that she was scheduled to return in a month. Who writes a referral on a prescription pad? This confused her husband. To top it off, the referral was never handled. We were called to set up the referral on 11/13. My mother's appointment with the doctor was 10/24. My mother ended up in the hospital on 10/26 due to an infection she got from a wound on her leg. Had she been examined, we might have caught it sooner. I don't recommend this doctor. I live in a big city, his attitude matches it. No empathy. I am adding one star, because he was a referral from her pastor who is a kind man.