Found this company on a flier along with 3 other backflow company that was sent to my mailbox…read more Chose this because it was the cheapest. Called several times but no one answers. Left a voicemail and Tammy called back and an appointment was arranged. Was quoted a fixed rate but when the job was done they added an extra "repair" charge that was not mentioned on the call. I've had backflow tests by different companies in the past couple years and none of them added an extra charge. I guess there's a reason they're the cheapest in town.

This company left a flier on my doorstep the previous year. I hired them thinking that they were…read morethe previous company I had used the year before. They came out to provide my annual back flow test. I was informed that a repair was needed. I confirmed the repair. At the end of the month I received a warning letter from the city saying my water would be turned off. I contacted the lady by text to let her know. She assured me that she would call the city and let them know that the repair was scheduled to be completed. A few days before the end of the month, I called the city to confirm that my test passed. Service still wasn't done. I called the lady multiple times but she wouldn't respond by text. Part of the service included digging out the dirt from the box. I dug out the box myself and let her know that the box had been cleared when I first confirmed the repair. All that was needed was a washer. My son witnessed a guy come back out but he wasn't there long enough for my son to get me. He was in and out pretty quickly. That afternoon I couldn't start my sprinklers. I spent about an hour trying to figure it out on my own. I called the lady multiple times but she would only answer by text. This was during business hours. The guy hadn't turned the water back on before he left. It took me using a hammer to tap it open. I was charged $97 for the back flow test, a washer, and I would assume full price for a second test, as well as an hour of my time trying to turn my water back on because the employee failed to do so. Maybe that's going rate? I feel like I might have been over charged, especially with the late notice and having to figure out how to muscle my water back on, after paying the company to do a service. The company I used before charged me a one time backflow fee, replaced the washer for a repair, with no charge, all in the same visit. I was able to call the water company to get the contact information for the previous company. I will use them moving forward. Just very unprofessional. I would not recommend Salem Backflow.

Excellent company to have your meters tested for the city annual requirement. Highly recommend.read more

From the owner: Hempel Backflow Testing, an Oregon small business, has been performing backflow tests, repairs and…read moreinstallations,for over 30 years, utilizing specialized tools and highly-trained technicians, renowned in the backflow business industry. Our family business, which originated with the founder, Tom Hempel, continues today under the guidance and ownership of Richard Ross who continues to deliver innovative and excellent service to many communities and residents throughout the Willamette Valley.

I've used this outfit for the past two years. Last year went without a hitch; convenient and pretty…read moreseamless. This year (2022) I went with NW Backflow again because they make it convenient and and I expected things to go without a hitch as did the 2021 test and passing results. Unfortunately, this year did not go so well. I came home to see that my beautiful Rhododendron tree had been butchered and hacked by the test technician (Rachel the owner) unnecessarily! I was fuming. I got into contact with Rachel and I was told that the valve box was inaccessible (which is not true) and the at the tree limbs were "poking at her hair" so she took it upon her self to butcher the tree that is located adjacent to the valve box claiming she couldn't conduct the test without doing so and that the fine print in her "terms of agreement" granted her the right to do so with impunity. Never once did she apologize, empathize and or make it right by offering to refund the $45.00 test fee which really floored me the most. Her cavalier and callous attitude will be the reason I will NEVER use NW Backflow again and I vehemently oppose anyone else using them either. There's other options out there people and I suggest you give your hard- earned money to a better company that cares about its clients.

Have always (more than 5 years) used NW Backflow for testing. They…read more respond quickly and follow through with reports as required. Have no reason to use any other company for this service as I am completely satisfied with their service.