Overpriced! Mandatory charge just to come out and look. Do not recommend...............read more

if I could leave 10 stars I would, Jared was very polite, I called this morning to ask about when…read morethey could come over to look at a dryer outlet that caught on fire, was told possibly the next day, soon after they contacted me and offered to come out that day in the evening after he had dinner (something no other company would even think of doing)... he knocked out the service pretty quick. then came the dreaded bill, which was WAY more than fair under the circumstances, pretty much just the standard trip charge from other companies, I'm blown away!! If I ever needed electrical work done again I'll be calling them first, second and third!! THANK YOU north electrical!!

New Era Electricians do amazing work! Quality work at a good value and on time. Great…read morerecommendations and a pleasure to work with. We would recommend them to anyone!

From the owner: At New Era Electricians, we are a local and family-owned full service electrical contractor…read moreproviding our combined 25+ years of experience to all of Central and Eastern Washington. Whether you have the latest in electrical technology or a system that has been installed for decades, we have the comprehensive knowledge to meet all your electrical needs. We offer services for residential, industrial, commercial and agricultural customers – no matter your needs, we would love to earn your business.

Send a ridiculous estimate because they dont want to do the little jobs. When I called and…read morequestioned I was treated rudely and told that he forgot to delete the last estimate. He and his buddy in the background thought the whole thing was great fun!

Exterior repairs and replacement of siding and paint, portico sanded and painted and front entry…read morestoop replaced along with interior bamboo floors replaced. Also repaired large floor to ceiling crack with caulking, joint compound and paint so seamlessly. I am very impressed by their expertise and workmanship.

I haven't used their company for services but was in a situation where I needed a place to park my…read moretruck for a few days and the customer service and hospitality was beyond expected!! I didn't have any money to offer but they weren't concerned about that. I live in Idaho and was passing but if I lived in the area I would definitely go to this company, everyone I had the pleasure meeting was super friendly and kept my truck safe!! highly recommend them and if ur on the fence just pop in there you'll see it's like a big family and will welcome u just the same!

I want EVERYONE in the Moses Lake area to know in my book Hochstatter Electric has REDEEMED my…read morejudgement, business and recommendation! I am specifically talking about the ELECTRICAL part of their business. They immediately responded to a request to inspect for our duplex sale. They were HONEST, ethical and prompt. I will tell you that not every electrical business in ML has this going for policy. HONESTY goes a LONG way!!! THANK YOU Hochstatter Electric for the prompt, HONEST service we received!! You are by far the most ethical electrical company we have used for our house sale! (No matter what others think this is still a small town and burning people is not going to do you any favors! Aka the other guys)

We needed a 220v plug installed behind our propane stove so we could switch to electric. He thought…read moresurely the electrician who wired the house put the correct wiring there to switch it. NO! They had to rewire it from the panel, ugh. Thankfully they were professional and nice. Also we were scheduled to be done on a Tuesday, they had an opening the Friday before and squeezed us in! Thank you so much! Arrived promptly before 8AM, their scheduled arrival, helped us put in the stove and made sure it worked. And you won't believe this, vacuumed up behind themselves and swept the garage! Such great service, if we need electrical again we know who to call.

1-Star Review for H.E.S HVAC Services…read more As a Veteran and current National Guard member who values integrity and trust, my experience with H.E.S HVAC was deeply disappointing and represents the worst repair service I've encountered in over 20 years. The issues began with a simple thermostat problem that should have been resolved quickly. Instead: * The technician, Anthony, was unable to diagnose and fix what was ultimately a basic thermostat issue * I had to schedule THREE separate service visits over FIVE DAYS while my family remained without proper heating during this time * Each visit incurred a $150 service charge, regardless of actual time spent * They consistently rounded up their service time (31 minutes was billed as a full hour) * My initial bill was nearly $900 for what amounted to approximately 45 minutes of actual work The customer service problems were equally concerning: * Supervisor James demonstrated the same poor customer service as the technician * When I questioned the charges and multiple visits, the technician became hostile * Most shockingly, during the final visit, the technician told me that "I was the fing problem" and that "he had to fix my fing work" - completely unprofessional and unacceptable language What should have been a straightforward repair turned into a week-long ordeal that left my family without proper heating and cost significantly more than it should have. The combination of technical incompetence, questionable billing practices, and abusive language makes this company impossible to recommend. I strongly suggest that potential customers take the low reviews here seriously and look elsewhere for HVAC services.

We have a breaker issue so we called Basin since there isn't a huge choice for electricians in the…read morearea. We were told there would be a trip charge and service fee of $79 and $125. Once the problem was diagnosed, there would also be a parts charge. What a rip off. Driving anywhere in Moses Lake let alone the middle of town doesn't cost that much and then to be charged over $300 for nothing is ludicrous. We don't even see fees like that in Seattle. Yes we are the dumb ones to have even called them but just to let everyone else know this can't be a very ethical company if they are robbing people of silly extra charges like this. Too bad we don't know the electrical business, we could charge half and have satisfied customers.

I called and requested an appointment to have someone diagnose my heat pump and find out why I had…read moreno air conditioning. An appointment was set for Friday March 28th, between 12 noon and 2pm. I was told the technician would call when they were on their way. We were home all day on Friday, expecting someone to show up for the service call. At 2:15 pm, when no one showed up, and we did not receive a phone call, I called Basin Refrigeration and the lady told me the technician probably got hung up on another call. I told her that the technician should have at least called to let us know. She checked with the technician and then told me he would be at our house within an hour. I informed her that if he did not show up within an hour, I wanted to cancel the service call. About 5 minutes later I received a call from a different lady at Basin Refrigeration, and she told me the only time they could guarantee that a technician would be at my house is if I booked for the first thing in the am! She then asked me if I wanted to cancel the service call, since they could not guarantee the technician would make it to my house today, the same day as the service call was scheduled. I cancelled the service call. Told her that if the service call was set up for Noon-2pm and I wasn't home when they showed up, they would be upset and mark me down as a "no show". I would not, under any circumstances recommend this company for any air conditioning, heating, plumbing or otherwise.

Can I give negative stars? Basin doesn't care about the little guy AT ALL. I called Basin for…read morerough-in help (new construction) back in 2021. Despite my plea, they were "too busy" and made it clear they wouldn't help w my new construction. Two years later I practically BEGGED Basin to help with a mini-split AC installation and again I was shut down by the receptionist (who might be named Cruella I'm not sure ). "Could I speak with the owner?" Was my plea but I doubt my problem ever reached his desk. Basin is a very large company and they may have gotten large by doing the small things right and caring for us lonely homeowners but NOT ANY MORE. If you want caring, "community-driven" help from people who care - this is NOT Basin's model. GO SOMEWHERE ELSE.

Wonderful and professional service. Went above and beyond. Will definitely call again! Thank you!!read more

Last night my refrigerator stopped working. When I tried to reset the circuit breaker it would not…read more I knew the electrical component needed to be addressed first, I called Eco electric at 9 AM this morning and they had a technician here by 11 AM. He was very knowledgeable and got things working, unfortunately the refrigerator was the culprit so it has now been replaced