I called on a Friday about my Gas Hot Water heater needing to be replaced...they came right out,…read moredetermined it need to be replaced, placed the order and had it in and working perfectly....Very impressed with this company and I would recommend to anyone for plumbing issues....

I contacted Comfort Experts Plumbing about installing a new water heater in my home. They told…read moreme what the cost would be to purchase a water heater from them, and have it installed. Their price was very competitive and lower than all the other the other plumbers I had called for an estimate. The two guys arrived on time and went to work taking out the old tank and installing the new one. They were very professional and knowledgeable and got the new tank installed right away. They stayed for a few minutes to check for leaks. The price was as agreed upon with no hidden costs. We are very please with this company and highly recommend them for your plumbing needs.

I called and requested an appointment to have someone diagnose my heat pump and find out why I had…read moreno air conditioning. An appointment was set for Friday March 28th, between 12 noon and 2pm. I was told the technician would call when they were on their way. We were home all day on Friday, expecting someone to show up for the service call. At 2:15 pm, when no one showed up, and we did not receive a phone call, I called Basin Refrigeration and the lady told me the technician probably got hung up on another call. I told her that the technician should have at least called to let us know. She checked with the technician and then told me he would be at our house within an hour. I informed her that if he did not show up within an hour, I wanted to cancel the service call. About 5 minutes later I received a call from a different lady at Basin Refrigeration, and she told me the only time they could guarantee that a technician would be at my house is if I booked for the first thing in the am! She then asked me if I wanted to cancel the service call, since they could not guarantee the technician would make it to my house today, the same day as the service call was scheduled. I cancelled the service call. Told her that if the service call was set up for Noon-2pm and I wasn't home when they showed up, they would be upset and mark me down as a "no show". I would not, under any circumstances recommend this company for any air conditioning, heating, plumbing or otherwise.

Can I give negative stars? Basin doesn't care about the little guy AT ALL. I called Basin for…read morerough-in help (new construction) back in 2021. Despite my plea, they were "too busy" and made it clear they wouldn't help w my new construction. Two years later I practically BEGGED Basin to help with a mini-split AC installation and again I was shut down by the receptionist (who might be named Cruella I'm not sure ). "Could I speak with the owner?" Was my plea but I doubt my problem ever reached his desk. Basin is a very large company and they may have gotten large by doing the small things right and caring for us lonely homeowners but NOT ANY MORE. If you want caring, "community-driven" help from people who care - this is NOT Basin's model. GO SOMEWHERE ELSE.

They came right away and were wonderful! They resolved the issue and were very pleasant and…read moreprofessional.

Emergencies are never fun, but this company has made those emergencies less stressful with their…read morefast, effiecient, and affordable repairs for our business. There are not enough positive notes to leave this business, and we would recommend his services over any other company personally and professionally. Small, family ran businesses are the backbone of our society, and when you have found a good one with community ties and similar values, you can consider yourself quite lucky! We defintely do. Thanks for everything, Steve!

We had pipes freeze and burst in the middle of the night in our old farm house. Which in turn…read moreflooded the basement and drowned our hot water heater. PreVision provided a competitive quote and went above and beyond a normal service call to get us back and running. Adrian and Tre were fantastic and kept us informed as the repairs were being done. They fixed several sections of pipe and removed and installed a new hot water heater. This was no small task. This was a big thumbs up!!

From the owner: Updating old plumbing fixtures and repairing damaged pipes requires the right team for the job…read more PreVision Plumbing is a professional plumbing company in Moses Lake, WA. Our team brings over 30 years of experience to the table, so you can trust us for any plumbing job. Plus, we provide free estimates. Call 509-785-7855 today to reach a local plumber. We do not offer emergency services on the weekend.

We couldn't have asked for a better company to work with. Our old heat pump went out on a Saturday…read morein the middle of the heat wave. Panchos was recommended to us by a friend. We had called several places and nobody could help us for several days or even weeks. On Tues we called and someone was in Moses and came out to check out our situation. Sent an estimate to the office, which emailed it to us, we accepted and they were here the next morning and got to work. I had a problem figuring out the progammable part of the thermostat and a young man came out on Thurs and taught me how to use it. Would recommend this company to any and every one who needs heating or cooling assistance. Sharon Lybbert

From the owner: Serving residential and commercial customers throughout Eastern Washington since 2010. Our…read moretechnicians will evaluate whether it should be fixed or replaced. We are dedicated to complete customer satisfaction so you can expect superior service at competitive prices. Our highly trained team specializes in the installation and repair of heating, cooling and refrigeration systems. We also provide fireplace installation and service. Rely on our experts for prompt, reliable service.

Called last week and an appointment was scheduled for Monday between 2-4 PM. Had to call at 3:30 to…read morerequest an ETA. Person who answered said she would call back with arrival confirmation and she never called back to either reschedule and/or cancel and the tech never arrived. Would not recommend.

This is the best Plumbing company in all of the tri-cities area. I had 2 other plumbing companies…read morecome and they could not find the problem, and they had told me they were plumbers and they were not. Thomas is a real licensed plumber with years of experience, and he found the problem, I can't think of the technician's name right now but he is a wonderful knowledgeable, smart courteous, caring person. They both are caring, smart and are highly qualified. And they both worked very hard and found the problem and it is now fixed. Any type of plumbing issues, I highly recommend them. Thank you so very much.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call…read moreno-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business.

Popes plumbing is the best plumbing company in Moses Lake. Period, they truly care about plumbing…read moreand go the extra mile on every project. Major problems with Plumbing are due to inconsistent work, poor training, and not testing properly, you will have none of these issues with Pope's plumbing. Thank you